HomeMy WebLinkAboutCity of Tamarac Resolution R-2022-062 Enterprise Svcs Agmt for Dark Fiber SvcsTemp. Reso. #13788
May 10, 2022
Pagel of 4
CITY OF TAMARAC, FLORIDA
RESOLUTION NO. R-2022 - G(a,_2—
A RESOLUTION OF THE CITY COMMISSION OF
THE CITY OF TAMARAC, FLORIDA, APPROVING
AN ENTERPRISE SERVICES AGREEMENT WITH
COMCAST FOR PROVISION OF DARK FIBER
SERVICES, PAID MONTHLY AT A RATE OF
$3,360 PER MONTH, HAVING A PROJECTED
TOTAL COST NOT TO EXCEED $45,000
INCLUSIVE OF APPLICABLE TAXES, FEES AND
GOVERNMENT SURCHARGES; AUTHORIZING
THE APPROPRIATE CITY OFFICIALS TO
EXECUTE ASSOCIATED CONTRACT
DOCUMENTS; AUTHORIZING BUDGET
AMENDMENTS FOR PROPER ACCOUNTING
PURPOSES; PROVIDING FOR CONFLICTS;
PROVIDING FOR SEVERABILITY; AND
PROVIDING FOR AN EFFECTIVE DATE.
WHEREAS, technology is one of the key components in the efficient
delivery of City services, and the City's network infrastructure is critical to ensuring
continued operations; and
WHEREAS, the City utilizes Dark Fiber Services to provide reliable and
high-speed network connectivity to City facilities; and
WHEREAS, Comcast currently maintains said Dark Fiber Services,
previously provided to the City at no cost as part of the City's prior Franchise
Agreement with Comcast; and
WHEREAS, due to the Consumer Choice Act of 2007 — State of Florida
Statutes, Chapter 610 - Cable and Video Services — , municipalities no longer
Temp. Reso. #13788
May 10, 2022
Page 2 of 4
possess authority to grant cable or video services franchises, and franchise
authority has instead shifted to the State of Florida; and
WHEREAS, Comcast now requires that the City contract with, and pay for,
said Dark Fiber Services as part of a proposed Comcast Enterprise Agreement;
and
WHEREAS, the proposed Comcast Enterprise Services Agreement is a
month -to -month contract, with monthly payments of $3,360 per month, having an
overall annual, projected total cost not to exceed $45,000 (including applicable
taxes, fees and government surcharges); and
WHEREAS, the Interim Director of Information Technology recommends
approval of the Comcast Enterprise Services Agreement for Dark Fiber Services;
and
WHEREAS, funding for the Comcast Enterprise Services Agreement for
Dark Fiber Services has been requested in the FY2023 Information Technology
Budget; and
WHEREAS, the City Commission of the City of Tamarac, deems it to be in
the best interests of the citizens and residents of the City of Tamarac to authorize
the appropriate City Officials to execute a Comcast Enterprise Services Agreement
for Dark Fiber Services.
Temp. Reso. #13788
May 10, 2022
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NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
THE CITY OF TAMARAC, FLORIDA THAT:
SECTION 1: The foregoing "WHEREAS" clauses are hereby ratified and
confirmed as being true and correct and are hereby made a specific part of this
Resolution. All exhibits attached hereto are incorporated herein and made a
specific part of this Resolution.
SECTION 2: The City Commission approves the Comcast Enterprise
Services Agreement for Dark Fiber Services at a total annual amount not to exceed
$45,000 year; and further authorizes the appropriate City Officials to execute all
necessary documents to effectuate the Comcast Enterprise Services Agreement,
including the Comcast Enterprise Services Sales Order Form, attached herein as
Exhibit 1, and First Amendment to Comcast Enterprise Services Master Services
Agreement, attached herein as Exhibit 21 with Comcast for said Dark Fiber
Services.
SECTION 3: Funding for the Comcast Enterprise Services Agreement for
Dark Fiber Services is available from the appropriate accounts at a total contract
amount not to exceed $45,000.
SECTION 4: All resolutions or parts of resolutions in conflict herewith are
hereby repealed to the extent of such conflict.
SECTION 5: If any clause, section, other part or application of this
Resolution is held by any court of competent jurisdiction to be unconstitutional or
invalid, in part or application, it shall not affect the validity of the remaining portions
or applications of this Resolution.
Temp. Reso. #13788
May 10, 2022
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SECTION 6: This Resolution shall become effective immediately upon adoption.
PASSED, ADOPTED AND APPROVED this � ' "` day of _:TL44NE
2022.
ATTEST:
WU r A.
KiMB RLY DILLON, CMC
ACTING CITY CLERK
ICHELLE J. G
MAYOR
RECORD OF COMMISSION VOTE:
MAYOR GOMEZ_
DIST 1: COMM. BOLTON
DIST 2: V/M GELIN
DIST 3: COMM. VILLALOBOS
DIST 4: COMM. PLACKO
APPROVED AS TO FORM AND LEGAL SUFFICIENCY FOR THE USE AND
RELIANCE OF THE CITY OF TAMARAC ONLY.
DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/A1
FIRST AMENDMENT
to
Comcast Enterprise Services Master Services Agreement No. FL-206926-abrav
This First Amendment ("Amendment") is concurrently entered into on April 28, 2022 ("Effective Date")
in conjunction with the Comcast Enterprise Services Master Services Agreement No. FL-206926-abrav
("Agreement") by and between Comcast Cable Communications Management, LLC ("Comcast") and City
of Tamarac ("Customer"), individually referred to herein as "Party" and jointly referred to as "Parties".
Capitalized terms used and not defined in this Amendment have the respective meanings assigned to them
in the Agreement.
Whereas, the Parties desire to amend the Agreement by this writing to reflect the amended or additional
terms and conditions to which the Parties have agreed.
Now, therefore, in consideration of the mutual covenants, promises, and consideration set forth in this
Amendment, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
1. Customer may order Comeast's Dark Fiber Services under the Agreement and such services shall be
subject to the additional terms and conditions contained in the Comcast Enterprise Services Product -
Specific Attachment — Dark Fiber Service attached hereto Exhibit A.
2. Article 4.1 of the Comcast Enterprise Services General Terms and Conditions ("General Terms and
Conditions") is hereby modified to read as follows:
"Sales Order Term. Upon the expiration of the Service Term applicable to a Sales Order, each Service
Term shall automatically renew for successive periods of one (1) month each (each, a "Renewal Term"),
unless prior written notice of non- renewal is delivered by either party to the other at least thirty (30)
days before the expiration of the Service Term or the then current Renewal Term. To the extent the
initial Service Term or a Renewal Term applicable to a Sales Order extends beyond the expiration date
of the MSA Term, such Sales Order shall continue to be governed by the terms and conditions of the
Agreement. The MSA Term commences on the Effective Date and continues for the time set forth on
the Master Services Agreement Cover Page."
3. Article 9.9 is hereby added to the General Terms and Conditions to read as follows:
"Scrutinized Companies Lists. Pursuant to Fla. Stat. Sec. 287.135, Comcast represents that Comcast is
not on the Scrutinized Companies that Boycott Israel List, maintained by the State of Florida, and is
not engaged in a boycott of Israel. Violation of this section may result in termination of this Contract
and recovery of all monies paid hereto, and may result in debarment from City's competitive
procurement activities."
4. Article 9.10 is hereby added to the General Terms and Conditions to read as follows:
` E-Verify.
A. Pursuant to section 448.095, Florida Statutes, beginning January 1, 2021, Comcast shall register
with and use the U.S. Department of Homeland Security's E-Verify system, https://e-
verify.uscis.gov/emp, to verify the work authorization status of all employees working pursuant to
this Agreement, hired on and after January 1, 2021.
B. Comcast must provide evidence of compliance with section 448.095, Florida Statutes. Evidence
shall consist of an affidavit from Comcast stating all employees working pursuant to this Agreement,
Comcast Cable Communications Management, LLC
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DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/Al
hired on and after January 1, 2021 have had their work authorization status verified through the E-
Verify system and a copy of their proof of registration in the E-Verify system."
5. Article 7 of the Comcast Enterprise Services Product -Specific Attachment — Dark Fiber Services
("Dark Fiber PSA") is hereby modified to read as follows:
"Customer shall, at its own expense, secure and maintain in force, throughout the term of this
Agreement, General Liability Insurance, with competent and qualified issuing insurance companies,
including the following coverages: Product Liability; Hazard of Premises/Operations (including
explosion, collapse and underground coverages); Independent Contractors; Products and Completed
Operations; Blanket Contractual Liability (covering the liability assumed in this Agreement); Personal
Injury (including death); and Broad Form Property Damage in policy or policies of insurance such that
the total available limits to all insureds will not be less than $2,000,000 Combined Single Limit for
each occurrence and $2,000,000 aggregated for each annual period. Such insurance may be provided
in policy or policies, primary and excess, including the so-called Umbrella or Catastrophe forms and
Customer shall provide a certificate of insurance evidencing all required coverage naming Comcast, it
parent and affiliates as certificate holders. In addition, Customer shall maintain in effect, with insurance
companies of recognized responsibility, at its own expense, (i) "All Risk" property insurance coverage
with limits sufficient to cover the full replacement cost of the Facilities with no co-insurance, (ii)
Business Interruption coverage on an actual loss sustained basis, and (iii) such other insurance as may
be required by any applicable franchise and/or pole attachment or conduit license agreements, as
applicable and naming Comcast as the loss payee. All policies required by this Section shall require
the insurance companies to notify Comcast at least thirty (30) days prior to the effective date of any
cancellation or material modification of such policies"
6. In the event of an explicit conflict between this Amendment and the Agreement, the terms and
conditions of this Amendment shall take precedence in the interpretation of the explicit matter in
question.
Except as expressly modified by this Amendment, all other terms and conditions set forth in the
Agreement shall remain in full force and effect and are hereby ratified and confirmed by the Parties.
IN WITNESS WHEREOF, the Parties hereto have executed this Amendment as of the day and year
written below and the persons signing covenant and warrant that they are duly authorized to sign for and
on behalf of the respective Parties.
Cityof Tamarac DocuSignedby:
a Comcast Cahle T.T.f
Si nature:
Signature:
Printed Name:
Printed Name:
car
Title:
Title:
vice President Comcast Busi nes
Date:
2
Date:
6/15/2022
Comcast Cable Communications Management, LLC
CONFIDENTIAL and PROPRIETARY
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DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/Al
EXHIBIT A
COMCAST ENTERPRISE SERVICES
PRODUCT -SPECIFIC ATTACHMENT
DARK FIBER SERVICE
The following additional terms and conditions are applicable to Sales Orders for Comcast's Dark Fiber
Service (the "Services"). Capitalized terms not otherwise defined herein shall have the meaning ascribed to
them in the General Terms and Conditions.
ARTICLE 1. FACILITIES
A. Comcast will lease to Customer the strands of Comcast's multi -strand single mode fiber-optic cable
which strands shall originate at the points and terminate at the Service Locations specified in the
applicable Sales Order. These strands and all related facilities and equipment are hereinafter
referred to as the "Facilities" or the "Services". Customer agrees that it will light and immediately
use all strands for its broadband needs. The Facilities are provisioned into each Service Location
at the point of interconnection between the Comcast-owned Facilities and Customer's provided
equipment located at the Service Location(s) (the "Demarcation Point").
B. The Facilities do not include connection to the public switched network, building wire, any Local
Area Networks ("LANs"), Customer Premise Equipment ("CPE"), IP addressing capability,
firewalls or any other equipment, electronics, or wiring required on the Customer's side of the
Demarcation Point.
C. Upon the request of Customer, Comcast will consider providing other facilities or services to
Customer at terms, conditions, and prices to be mutually agreed upon in writing between the
Parties.
Comcast Cable Communications Management, LLC
CONFIDENTIAL and PROPRIETARY
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DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/AI
ARTICLE 2. SERVICE INSTALLATION
A. Following its acceptance of a Sales Order, Comcast shall notify Customer of the target date for
delivery of the applicable Services (the "Estimated Availability Date"). Comcast shall use
commercially reasonable efforts to provision the Services on or before the Estimated Availability
Date; provided, however, that Comcast's failure to provision by said date shall not constitute a
breach of the Agreement.
B. At such time as Comcast completes installation and connection of the Services, Comcast shall then
notify Customer in writing that the Services are available for use and the date of such notice shall
be the "Service Commencement Date." Any failure or refusal on the part of Customer to be ready
to receive the Services shall not relieve Customer of its obligation to pay charges for any Services
that would otherwise be available for use.
ARTICLE 3. OWNERSHIP, IMPAIRMENT, AND REMOVAL OF THE FACILITIES
A. The Facilities and all other portions of the Network are and shall remain the property of Comcast
regardless of whether installed between, within or upon the Service Locations and whether installed
overhead, above, or underground and shall not be considered a fixture or an addition to the land or
the Service Locations located thereon. Customer agrees that it shall take no action that directly or
indirectly impairs Comcast's title to the Facilities or Network, or exposes Comcast or the Facilities,
Network, or any Comcast-provided equipment, or on the rights or title relating thereto, or any
interest therein, to any claim, lien, encumbrance, or legal process, except as otherwise agreed in
writing by the Parties, and Comcast will promptly at its own expense take all actions necessary to
remedy any violation of this provision.
B. Comcast retains the right to remove the Facilities or Network including, but not limited to, those
portions that are located in the Service Locations. To the extent Comcast removes such portion of
the Network; it shall be responsible for returning the Service Locations to their prior condition,
reasonable wear and tear excepted.
C. In accordance with the Federal Communications Commission's Order in FCC 99-216, released
August 11, 1999, the Parties agree to the terms set forth in this section. All equipment located on
Customer's premises installed or provided under this Agreement by Comcast is an integral
component of the Facilities provided by Comcast and will only be used in connection therewith.
All right, title, and interest in the Facilities and any other equipment or facility provided by Comcast
shall, at all times, remain exclusively with the Comcast, shall not become a fixture to Customer's
premises, and must be returned to Comcast at the conclusion of the Term (unless a new similar
agreement has been executed or is being actively negotiated by both parties) in the condition in
which it was received, subject to ordinary wear and tear. All rights of Customer to the Facilities
shall cease and Comcast may, at its option, disconnect, terminate, remove or use the Facilities for
any other purpose. Comcast may use such equipment and its Network in any lawful manner,
including supporting its network or providing service to other customers and Customer will not
sell, lease, assign nor encumber any equipment provided by Comcast. Comcast does not provide
any option to Customer to purchase any such equipment. Customer agrees not to interfere with
other customers' use of the Comcast services or equipment, including any Comcast equipment
located on Customer's premises. Customer represents and warrants that its internal
communications systems, such as a Local Area Network ("LAN"), would continue to function if
disconnected from the Comcast Network or disconnected from any on -premise equipment provided
by Comcast.
Comcast Cable Communications Management, LLC
CONFIDENTIAL and PROPRIETARY
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DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/A1
ARTICLE 4. CUSTOMER RESPONSIBILITIES
A. Customer shall be responsible for providing maintenance, repair, operation and replacement of all
wire and cable facilities on the Customer's side of the Demarcation Point. Any CPE and wiring
that Customer uses in connection with the Facilities shall be compatible with Comcast's Network.
B. Customer shall provide adequate environmentally controlled space and electricity required for
installation, operation, and maintenance of the Facilities within each Service Location. Customer
shall use reasonable efforts to maintain its property and Service Locations in a manner that
preserves the integrity of the Facilities and shall promptly notify Comcast of any event that affects
such integrity including, but not limited to, damage to the Facilities and Network. For the avoidance
of doubt, the Facilities constitute part of Comcast's Network.
ARTICLE 5. TERMINATION CHARGES
A. The charges set forth or referenced in each Sales Order have been extended to Customer in reliance
on the Service Term.
B. Subject to Section 5(D), in the event that Service is terminated following Comcast's acceptance of
the applicable Sales Order, but prior to the Service Commencement Date, Customer shall pay
Termination Charges equal to the costs and expenses incurred by Comcast in installing or preparing
the Service plus twenty percent (20%).
C. Subject to Section 5(D), in the event Service is terminated on or following the Service
Commencement Date but prior to the end of the applicable initial Service Term, Customer shall
pay Termination Charges equal to 100% of the remaining Monthly Recurring Charges that would
have been payable to Comcast but for such termination.
D. Notwithstanding anything to the contrary contained in this Article 5, Termination Charges shall not
apply to Service terminated by Customer as a result of Comcast's material and uncured breach in
accordance with the General Terms and Conditions.
E. Termination Charges shall be immediately due and payable upon cancellation or termination and
shall be in addition to any and all accrued and unpaid charges for the Service rendered by Comcast
through the date of cancellation or termination.
ARTICLE 6. MAINTENANCE
A. Maintenance consists of the repair or replacement, at Comcast's option, of any portion of the
Facilities that is malfunctioning. Comcast will maintain the Facilities twenty-four (24) hours a day,
seven (7) days per week, every day of the year. Comcast is responsible for the maintenance of such
equipment, although Customer agrees to pay Comcast for the maintenance and repair costs at
Comcast's then -existing applicable rates for materials (including, among other things, fiber and
fiber splices) and labor (including any applicable overtime), and the pro-rata portions of all fees
and charges incurred by Comcast in connection with providing the Facilities. All maintenance and
repair of the Facilities shall be performed by or under the direction of Comcast. Customer may
not, nor permit others to, rearrange, disconnect, remove, attempt to repair or otherwise tamper with
any of the Facilities or equipment installed by Comcast, except with the written consent of Comcast,
which consent shall be at Comcast's sole discretion.
Comcast Cable Communications Management, LLC
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DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
Amendment No. FL-206926-abrav/A 1
B. In the event that Comcast, in responding to a Customer -initiated service call, determines that the
reason for such service call is due to Customer -provided equipment, Customer's actions or
omissions, or acts or omissions of third parties with whom Customer has any type of relationship,
Customer shall compensate Comcast for Comcast's costs of such service call at the rate of $50.00
per half hour and $150.00 per truck roll charge.
ARTICLE 7. INSURANCE
A. Customer shall, at its own expense, secure and maintain in force, throughout the term of this
Agreement, General Liability Insurance, with competent and qualified issuing insurance
companies, including the following coverages: Product Liability; Hazard of Premises/Operations
(including explosion, collapse and underground coverages); Independent Contractors; Products and
Completed Operations; Blanket Contractual Liability (covering the liability assumed in this
Agreement); Personal Injury (including death); and Broad Form Property Damage in policy or
policies of insurance such that the total available limits to all insureds will not be less than
$2,000,000 Combined Single Limit for each occurrence and $2,000,000 aggregated for each annual
period. Such insurance may be provided in policy or policies, primary and excess, including the
so-called Umbrella or Catastrophe forms and each such policy shall be endorsed to show Comcast,
its parent and affiliates and its and their directors, officers, agents, servants, employees and
independent contractors as additional insureds. In addition, Customer shall maintain in effect, with
insurance companies of recognized responsibility, at its own expense, (i) "All Risk" property
insurance coverage with limits sufficient to cover the full replacement cost of the Facilities with no
co-insurance, (ii) Business Interruption coverage on an actual loss sustained basis, and (iii) such
other insurance as may be required by any applicable franchise and/or pole attachment or conduit
license agreements, as applicable and naming Comcast as the loss payee. All policies required by
this Section shall require the insurance companies to notify Comcast at least thirty (30) days prior
to the effective date of any cancellation or material modification of such policies.
ARTICLE 8. SERVICE CREDITS
A. Subject to Section 7(C), Comcast will provide a pro-rata credit against future payment of the net
monthly recurring charge for the Services (exclusive of nonrecurring charges, other onetime
charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other
governmental and quasigovernmental fees) for a Service Interruption ("Credit"). "Service
Interruption" shall mean a break in transmission that renders the Service unusable for transmission
and reception. For the purposes of calculating a Credit allowance, the Service Interruption period
begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble
ticket is opened, and the Service is released to Comcast for testing and repair. The Service
Interruption ends when the affected portion of the Service has been restored and Comcast has closed
the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30)
minutes' duration.
B. Subject to Section 7(C), Credits will be as follows:
Lenath of Service Interruption Amount of Credit
At least 4 hours and up to and including 24 1 full day
hours
The total number of credit allowances per month shall not exceed the total monthly recurring charge
for the affected Service. Credit allowances will not be made for less than $1.00, unless required
Comcast Cable Communications Management, LLC
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Amendment No. FL-206926-abrav/AI
under applicable law. To qualify, Customer must request the Credit from Comcast within 30 days
of the Service Interruption.
C. Notwithstanding anything to the contrary contained in this Article 7 or the Agreement, a Service
Interruption shall not qualify for the Credits set forth herein if such Service Interruption is related
to, associated with, or caused by: scheduled maintenance events; Customer actions or inactions;
Customer -provided power or equipment; any third party not contracted through Comcast,
including, without limitation, Customer's users and third -party network providers; any power,
equipment or services provided by third parties; or an event of force majeure as defined in the
Agreement.
D. The remedies set forth in this Article 7 shall be Customer's sole and exclusive remedy for any
Service Interruption in the Services, any outage, unavailability, delay or other degradation in the
Services or any Comcast failure to meet the objectives of the Services.
E. All claims and rights arising under this Article 7 must be exercised by Customer in writing within
thirty (30) days of the event that gave rise to the claim or right. The Customer must submit the
following information to the Customer's Comcast account representative with any and all claims
for credit allowances: (a) Organization name; (b) Customer account number; and (c) basis of credit
allowance claim (including date and time, if applicable). Comcast will acknowledge and review all
claims promptly and will inform the Customer by electronic mail or other correspondence whether
a credit allowance will be issued or the claim rejected, with the reasons specified for the rejection.
Comcast Cable Communications Management, LLC
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COM:1190727v1
DocuSign Envelope ID: E57CA947-4693-4579-AF71-7A148F99D9EF
COMCAS
BUSINESSS COMCAST ENTERPRISE SERVICES
SALES ORDER FORM Pane t of X
MSAINK FL-206926 so tax. 21425282
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Service Term (Months):
SUMMARYOF SERVICE CHARGES'
SUMMARYOF STANDARD INSTALLATION FEES*
Current Monthly Recurring Charges: $0.00
Total Standard Installation Fees: $0.00
Current Trunk Services Montt* Recurring Charges: $0.00
Total Trunk Services Standard Installation Fees: $0,00
Total Monthly Recurring Charges (all Services): $0.00
Total Standard Installation Fees (all Services): $0.00
Clprge Monthly Recurring Charges: $3,160.00
SUMMARYOF CUSTOM INSTALLATION FEES'
Change Trunk Services Monthly Recurring Charges: $0.00
Total Custom Installation Fee: $040
Change Monthly Recurring Charges (all Services): $3,360.00
Total Monthly Recurring Charges: $3,360.00
Total Trunk Servses Monthy Recurring Charges: $0.00
Total Monthly Recurring Charges (all Services): $3,360.00
SUMMARY OF MONTHLY EQUIPMENT FEES
Current Equipment Fee Monthly Recurring Charges: $0.00
Current Trunk Services Equipment Fee Monthly Recurring Charges: $0.00
Current Equipment Fee Monthly Recurring Charges (All Services): $0.00
Change Equipment Fee Monthly Recurring Charges: $0.00
Charge Trunk Services Equipment Fee Monody Recurring Charges: $0.00
Change Equipment Fee Monthly Recurring Charges (All Services): $OAO
Total Equipment Fee Monthly Recurring Charges $0.00
Total Trunk Service Equipment Fee Monthly Recurring Charges $0.00
Total Equipment Fee Monthly Recurring Charges (All Services) $0.00
'Note: Charges identified in the Sales Older are exclusive Of maintenance and repair charges, and applicable federal, mate, and
local taxes. fees, surcharges and mooupments (however designated). Please mferto your Comcast Enterprise Services
Master Services Agreement (WA) for specific detail regarding suds charges. Customer shall pay Comcam one hundred percent (J
00%) of the non-amarazed Custom Instalation Fees prior to the Installation of Service.
ThisComcast Enterprise Services Sales Order Form ('Sales Order") shell be effective upon acceptance by Comcast. This
i
Sales Order ismade a part of the Comcast Enterprise Services Master Services Agreement, entered between
Comcast and the undersigned and issubject to the Product Specific Attachment for the Service(s) ordered herein, located
t httpJPoushn s.comc Lcom/enterprise-temsof-service, (the "Agreement) . Unless otherwise iidicated herein,
caplalzed words shall have the same meaning as in the Agreement.
E911 ACKNOWLEDGEMENT
Conhcast Business Class Voice and Trunkig Service ('Voice Services") may have the E911 (imitations specified below:
- In order for g11 cans o bs properly drectecito emergency services usig the Voice Services, Comcast must have the correct
service address and, where applicable, location details ('Registered Service Location'). Registered Service
Location may include, subject to any character limitations, location details such as a floor and/or once number, in addition
to street address, for each telephone number and extension used by the Customer. Inhe Voice Services Or any Voice
Services device is moved to a different location without Customer providing updated Regslared Service Location informal
on, 911 cats may be directed to the wrong emergency authority, may transrhit the wrong address, emergency
responders may be unable to locate to emergency on the premises and/or to Voice Services (including 911) may fad al
gather. Customers use of a telephone number not associated with its geographic location, or a failure to allot sufficient
Line for a Registered Service Location change to be processed may also increase these risks.
• Customer is solely responsible for informV Comcast of i itial Registered Service Locations for each telephone number
md extension and of all changes to Registered Service Locations for tone Voice Services, including subsequent moves,
additions or deletions of stations. Customer is also responsible for programm'vg its PBX system to reflect these Registers
I Service Locations. Customer will inform Comcast of changes to any Registered Service Location for each telephone
number and extension by ca@ing Comcast at 1-855-368-0600 or by opening a trouble ticket in the Comcast Care Center P
artal.' The contact number or met ad for making such updates are subject to change from fine to time.
- The Voice Services use electrical power in the Customer's premises, as well as the Customers underlying broadband s
rvice. If there is an electrical power outage or underlying broadband service outage, 911 calling may be interrupted.
Similarly, cats using the Voice Services, including cats to 911, may not be completed 4 there is a problem with network fa
Sties, including network congestion, network/ eguipmerht fades, or another technical problem.
• If the Registered Service Location provided in cor*xlction with the use of Comcast Equipment is deemed to be in an are
that is not supported for 911 cats, Customer we net have dtecl access to either basic 911 or E911. In this case,
son
Custom 911 cats wd be sent to an emergency cal center. A trained agent al the emergency call centerwrit ask for the
ter s name, telephone numb" and location, and thenwill contact the local emergency authority for that area in order to
send he .
BY SIGNI G BELOW, I AC THAT I HAVE READ AND UNDERSTAND THE 911 LIMpITATIONS OF THE VOI
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