Loading...
HomeMy WebLinkAboutCity of Tamarac Resolution R-2018-134Temp. Reso # 13192 September 27, 2018 Page 1 CITY OF TAMARAC, FLORIDA RESOLUTION NO. R-2018- / 3 'Ll A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF TAMARAC, FLORIDA, AUTHORIZING THE APPROPRIATE CITY OFFICIALS TO APPROVE AND ADOPT THE CITY OF TAMARAC TRANSIT 2018 TITLE VI PROGRAM PLAN; PROVIDING FOR CONFLICTS; PROVIDING FOR SEVERABILITY� AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, as part of the landmark Civil Rights Act of 1964, the United States Congress enacted Title VI, which prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance; and WHEREAS, agencies receiving financial assistance from the Federal Transit Administration (FTA) are required to comply with Title VI of the Civil Rights Act of 1964; and WHEREAS, the City of Tamarac is a designated recipient of FTA funds, and WHEREAS, the Parks and Recreation Department Transportation Division has developed the City of Tamarac Transit 2018 Title VI Program Plan to be submitted to the FTA, attached hereto as Exhibit 1; and WHEREAS, the Title VI Program Plan must be reviewed, approved, and adopted by the City of Tamarac governing entity prior to submission to FTA; and WHEREAS, the Director of Human Resources, Director of Parks and Recreation, and Risk Manager recommend the approval and adoption of the City of Tamarac Transit 2018 Title VI Program Plan; and Temp. Reso # 13192 September 27, 2018 Page 2 WHEREAS, the City Commission of the City of Tamarac, Florida deems it to be in the best interests of the citizens and residents of the City of Tamarac to approve and adopt the City of Tamarac Transit 2018 Title VI Program Plan. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF TAMARAC, FLORIDA- SECTION 1: That the foregoing "WHEREAS" clauses are hereby ratified and confirmed as being true and correct and are hereby made a specific part of this Resolution. All exhibits referenced herein are incorporated and made a specific part of this resolution. SECTION 2: The appropriate City Officials are hereby approving and adopting the City of Tamarac Transit 2018 Title VI Program Plan. SECTION 3: All resolutions or parts of resolutions in conflict herewith are hereby repealed to the extent of such conflict. SECTION 4: If any clause, section, other part or application of this Resolution is held by any court of competent jurisdiction to be unconstitutional or invalid, in part or application, it shall not affect the validity of the remaining portions or applications of this Resolution. SECTION 5: This Resolution shall become effective immediately upon its passage and adoption. �l PASSED, ADOPTED AND APPROVED this ATTEST: A ICIA TEUF L, CMC CITY CLERK I HEREBY CERTIFY THAT I HAVE APPROVED THIS RESOLUTION AS TO FORM 4"- -, � �- l '� c SAMUEL S. GO CITY ATTORNEY J Temp. Reso # 13192 September 27, 2018 Page 3 day of A94/u- , 2018. &lei. h9jd/00l* RAY D ESSLER MAYOR RECORD OF COMMISSION VOTE: MAYOR DRESSLER DIST 1: COMM. BOLTON DIST 2: V/M GOMEZ DIST 3: COMM. FISHMAN DIST 4: COMM. PLACKO Adopt 10/24 In 4ralsi o l'a,_w- Ui 1 drllal at. 1 1 4 F z VI Program TITLE VI PROGRAM TABLE OF CONTENTS Title VI/Nondiscrimination Policy Statement and Management Commitment to Title VI Program ............ 1 Introduction & Description of Services ............................................................................................................ 2 Current Description of Systems................................................................................................................................. 2 First Time Applicant Requirements............................................................................................................................ 3 Annual Certifications and Assurances...............................................................................................................4 Title VI Program Concurrence and Adoption....................................................................................................4 TitleVI Notice to the Public........................................................................................................................................4 Noticeto Public..............................................................................................................................................................5 NoticePosting Locations....................................................................................................................................................... 5 Title VI Procedures and Compliance.........................................................................................................................5 ComplaintProcedure....................................................................................................................................................6 ComplaintForm..............................................................................................................................................................6 RecordRetention and Reporting Policy......................................................................................................................6 Sub -recipient Assistance and Monitoring.................................................................................................................. 6 Contractorsand Subcontractors................................................................................................................................. 6 Title VI Investigations, Complaints, and Lawsuits..................................................................................................7 PublicParticipation Plan.............................................................................................................................................7 LanguageAssistance Plan...........................................................................................................................................8 TransitPlanning and Advisory Bodies......................................................................................................................9 TitleVI Equity Analysis................................................................................................................................................9 System -Wide Service Standards and Service Policies...........................................................................................9 ServiceStandards.......................................................................................................................................................10 ServicePolicies...........................................................................................................................................................10 Appendices...............................................................................................................................................................................11 APPENDIX A FTA CIRCULAR 4702.113 REPORTING REQUIREMENTS FOR TRANSIT PROVIDERS APPENDIX B TITLE VI PLAN ADOPTION MEETING MINUTES AND FDOT CONCURRENCE LETTER APPENDIX C TITLE VI COMPLAINT FORM APPENDIX D PUBLIC PARTICIPATION PLAN APPENDIX E LANGUAGE ASSISTANCE PLAN APPENDIX F OPERATING AREA LANGUAGE DATA: CITY OF TAMARAC TRANSIT SERVICE AREA APPENDIX G DEMOGRAPHIC MAP Title VI/Nondiscrimination Policy Statement and Management Commitment to Title VI Plan 49 CFR Part 21.7(a): Every application for Federal financial assistance to which this part applies shall contain, or be accompanied by, an assurance that the program will be conducted or the facility operated in compliance with all requirements imposed or pursuant to [49 CFR Part 211. City of Tamarac Transit assures the Florida Department of Transportation that no person shall on the basis of race, color, national origin, age, disability, family or religious status, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 and the Florida Civil Rights Act of 1992 be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination or retaliation under any program or activity undertaken by the agency. City of Tamarac Transit further agrees to the following responsibilities with respect to its programs and activities: • Designate a Title VI Liaison that has a responsible position within the organization and access to the recipient's Chief Executive Officer or authorized representative. • Issue a policy statement signed by the Chief Executive Officer or authorized representative, which expresses its commitment to the nondiscrimination provisions of Title VI. The policy statement shall be circulated throughout the Recipient's organization and to the public. Such information shall be published where appropriate in language other than English. • Develop a complaint process and attempt to resolve complaints of discrimination against the City of Tamarac Transit. • Participate in training offered on the Title VI and other nondiscrimination requirements. • If reviewed by FDOT or any other state or federal regulatory agency, take affirmative actions to correct any deficiencies found within a reasonable time period, not to exceed ninety (90) days. • Have a process to collect racial and ethnic data on persons impacted by the agency's programs. • Submit the information required by Federal Transportation Administration (FTA) Circular 4702.16 to the primary recipients (refer to Appendix A of this plan) THIS ASSURANCE is given in consideration of and for the purpose of obtaining any and all federal funds, grants, loans, contracts, properties, discounts or other federal financial assistance under all programs and activities and is binding. The person whose signature appears below is authorized to sign this assurance on behalf of the agency. xecuti��ector/Signatory Authority, City of Tamarac Michael C. Cernech, City Manager Date r City of Tamarac Transit 1 Introduction & Description of Services City of Tamarac Transit submits this Title VI Plan in compliance with Title VI of the Civil Rights Act of 1964,49 CFR Part 21, and the guidelines of FTA Circular 4702.113, published October 1, 2012. City of Tamarac Transit is a sub -recipient of FTA funds and provides service in Tamarac, FL and portions of Lauderdale Lakes and North Lauderdale. A description of the current City of Tamarac Transit system is detailed below. Title VI Coordinator Lerenzo Calhoun, Director of Human Resources 7525 NW 88`h Avenue Tamarac, FL 33321 Phone: (954) 597-3601 Fax: (954) 597-3610 Hearing Impaired: Florida Relay 1(800)955-8770 (Voice) or 1(800)-955-8771(TTY) City of Tamarac Transit must designate a liaison for Title VI issues and complaints within the organization. The coordinator is the focal point for Title VI implementation and monitoring of activities receiving federal financial assistance. Key responsibilities of the Title VI Coordinator include: • Maintain knowledge of Title VI requirements. • Attend training on Title VI and other nondiscrimination authorities when offered by FDOT or any other regulatory agency. • Disseminate Title VI information to the public including in languages other than English, when necessary. • Develop a process to collect data related to race, gender and national origin of service area population to ensure low income, minorities, and other underserved groups are included and not discriminated against. • Implement procedures for the prompt processing of Title VI complaints. Current Description of System The City of Tamarac is a municipal corporation. The five -member City Commission is the legislative and policy making branch of the City of Tamarac government. The City Manager is the chief executive officer of the City of Tamarac government and directs the functions of city government and reports directly to our City Commission. The City of Tamarac government comprises the following eleven (11) departments: Building, City Clerk's Office, City Manager's Office, Community Development, Financial Services, Fire/Rescue, Human Resources, Information Technology, Parks and Recreation, Police Services and Public Services. The City Manager is responsible for all day-to-day operations of our organization and reports directly to our City Commission. Our City Commission is committed to this program and has, therefore, incorporated our service within Broward County's Transit (BCT) Program. Transportation services are provided in accordance with the approved System Safety Program Plan and the Security Program Plan. The City of Tamarac Parks and Recreation Department is made up of four (4) divisions consisting of Aquatics, Recreation, Social Services, and Transportation. The Transportation Division is responsible for the daily operations of the transportation program. Staff include the Community Services Manager, Social Services Supervisor, Dispatch Clerk, Lead Bus Driver, five (5) full-time bus Drivers, three (3) part-time Bus Drivers and one (1) On -Call Bus Driver. City of Tamarac Transit 2 The Mission of the Transportation Division is to enhance the quality of life and provide independence for Tamarac residents through the provisions of quality and reliable transportation programs and services. The City of Tamarac has an integrated transportation program that includes three (3) types of transportation: Transit (Community Bus Service), Shuttle and Paratransit. The City of Tamarac has an Interlocal Agreement with Broward County Transit for Community Bus Service effective September 30, 2014. The route -based transit service consists of two (2) separate routes, the Red and Red Extension. The Red runs Monday- Friday from 7:OOam — 7:OOpm and the Red Extension runs Tuesday and Thursday from 9:OOam — S:OOpm. The community bus service increases the number of destinations and connections that can be reached through public transit. Destinations along the Tamarac routes include shopping centers, medical facilities, community center and residential areas. As a complement to the fixed route system the transportation division also operates shuttle service once per month to shopping and entertainment venues as well as a paratransit system that provides service on a demand response basis. This service is mainly geared for individuals who are unable to access the fixed route service due to disabilities and/or age. The service days and hours are Monday — Friday from 8:15am — 3:OOpm. City of Tamarac's Social Services Supervisor is responsible for the training and supervision of our transportation program ensuring compliance with policies, procedures, regulations and standards of quality and safety. All safety sensitive employees are required to complete FDOT approved safety and security training as part of their new hire orientation. All our drivers must possess at minimum a Commercial Driver's License Class B driver's license with a passenger endorsement at the time of hire and obtain CPR/First Aid certification within six months of employment. All new employees are also required to complete two weeks of on -the -road driver training, which includes riding with a training driver, behind -the -wheel training, and training on proper use of wheel chair lifts and securement devices. The Community Services Manager is responsible for the planning and implementation of strategies for improving and modifying the transportation program as well the management of the System Security Program Plan and Security Plan. Renewal of all liability insurance for the vehicles is handled by the City's Risk Department. Maintenance on all agency vehicles is provided by the City of Tamarac Fleet Division in which ASE certified technicians with experience in working on commercial passenger vehicles are employed. All maintenance is performed using the Preventative Maintenance Plan, which conforms to the State Vehicle Maintenance Guidelines set forth in the FDOT Preventative Maintenance Guidelines document. All vehicle files and driver files are kept on -site at our operations base located at 6001 N Nob Hill Road, Tamarac, FL 33321 and are maintained by the Social Services Supervisor. All records are maintained and retained for a minimum of four (4) years. First Time Applicant Requirements FTA Circular 4702.18, Chapter 111, Paragraph 2: Every application for financial assistance from FTA must be accompanied by an assurance that the applicant will carry out the program in compliance with the Title Vl regulations. IIII The City of Tamarac Transit Operations is not a first-time applicant for FTA/FDOT funding. The following is a summary of the City of Tamarac Transit Operations' current and pending federal and state funding. During the previous three years, no Federal or State Agency completed a Title VI compliance review of the City of Tamarac, nor has the City been found to be in noncompliance with any civil rights requirements. Annual Certifications and Assurances F[FTACircular 4702.18, Chapter Ill, Paragraph 2: Every application for financial assistance from FTA ompanied by an assurance that the applicant will carry out the program in compliance e VI regulations. City of Tamarac Transit will remain in compliance with this requirement by annual submission of certifications and assurances as required by FDOT and/or Broward County Transit. Title VI Plan Concurrence and Adoption The Plan was approved and adopted by City of Tamarac's Commission during a meeting held on October 24, 2018. A copy of the meeting minutes and FDOT concurrence letter is included in Appendix B. Title VI Notice to the Public F 4702.18, Chapter Ill, Paragraph 5: Title 49 CFR 21.9(d) requires recipients to provide o the public regarding the recipient's obligations under DOTs Title VI regulations and bers of the public of the protections against discrimination afforded to them by Title V1. The City of Tamarac hereby gives public notice that it is the policy of the City to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related statues and regulations in all programs and activities. It is our policy that no person in the United States of America shall, on the grounds of race, color, national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of or be otherwise subjected to discrimination under any of our programs or activities. Any person who believes they have been subjected to unlawful discriminatory practice under Title VI has a right to file a formal complaint and/or obtain a complaint form by contacting Broward County Transit (BCT) at (954) 357- 8481, TTY (954) 357-8302, or by visiting BCT's website at http://www broward org/BCT/Pages/TitieVI.aspx, or in writing to the Broward County Transportation Department, Transit Manager - Compliance, 1 North University Drive, 3100A, Plantation, FL 33324. Any such complaint must be filed in writing within one hundred -eighty (180) days following the date of the alleged discriminatory action. The notice will be translated into other languages, as necessary. Notifying the Public of Rights Under Title VI • The City of Tamarac operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Broward County Transit. • For more information on the City of Tamarac's civil rights program, contact the Director of Human Resources at 954-597-3601, Hearing Impaired: Florida Relay 1(800)955-8770 (Voice) or 1(800)-955- 8771(TTY). • For more information on Title VI procedures, to file a complaint and/or obtain a complaint form contact Broward County Transit (BCT) at (954) 357-8481, TTY (954) 357-8302, or visit BCT's website at http://`www.broward.org/BCT/Pages/TitleVi.aspx. You may also request information in writing to the Broward County Transportation Department, Transit Manager - Compliance, 1 North University Drive, 3100A, Plantation, FL 33324. • If information is needed in another language, contact (954) 357-8481, TTY (954) 357-8302. Notice Posting Locations The Notice to Public will be posted at many locations to apprise the public of City ofTamarac's obligations under Title VI and to inform them of the protections afforded them under Title VI. At a minimum, the notice will be posted in public areas of the Tamarac Community Center and on the City's website at www.tamarac.org. Additionally, City of Tamarac will post the notice on transit vehicles. Title VI Procedures and Compliance FTA Circular 4702.1B, Chapter lll, Paragraph 6: All recipients shall develop procedures for investigating and tracking Title VI complaints filed against them and make their procedures for filing a complaint available to member of the public. In accordance with the Interlocal Agreement between Broward County and the City of Tamarac for Community Bus Service, the City will use BCT's Complaint Process, Form and Procedures. Complaint Procedure A copy of the complaint form is provided in Appendix C and on Broward County Transit's website at http://www.broward.org/BCT/Pages/TitleVi.aspx. Complaint Form A copy of the complaint form is provided in Appendix C and on Broward County Transit's website at http://www.broward.org/BCT/Pages/TitleVI.aspx. Record Retention and Reporting Policy City of Tamarac Transit will submit Title VI Plans to Broward County Transit for concurrence on an annual basis or any time a major change in the Plan occurs. Compliance records and all Title VI related documents will be retained for a minimum of three (3) years and reported to the primary recipient annually. Sub -recipient Assistance and Monitoring FTA Circular 4702.18, Chapter 111, Paragraph 11: Primary recipients should assist their sub -recipients in complying with DOT's Title Vi regulations, including the general reporting requirements. City of Tamarac Transit does not have any sub -recipients to provide monitoring and assistance. As a sub - recipient to Broward County Transit, the City of Tamarac Transit utilizes the sub -recipient assistance and monitoring provided by Broward County Transit, as needed. In the future, if the City of Tamarac Transit has sub -recipients, it will provide assistance and monitoring as required by FTA Circular 4702.113. Contractors and Subcontractors City of Tamarac Transit is responsible for ensuring that contractors are in compliance with Title VI requirements. Contractors may not discriminate in the selection and retention of any subcontractors. City of Tamarac Transit, contractors, and subcontractors may not discriminate in their employment practices in connection with federally assisted projects. Contractors and subcontractors are not required to prepare or submit a Title VI Plan. However, the City of Tamarac includes the following nondiscrimination clause as a part of the standard terms and conditions for invitations for bid. "During the performance of the Contract, the Contractor shall not discriminate against any employee or applicant for employment because of race, color, sex including pregnancy, religion, age, national origin, marital status, political affiliation, familial status, sexual orientation, gender identity and expression, or disability if qualified. The Contractor will take affirmative action to ensure that employees are treated during employment, without regard to their race, color, sex including pregnancy, religion, age, national origin, marital status, political affiliation, familial status, sexual orientation, gender identity and expression, or disability if qualified such actions must include, but not be limited to, the following: employment, promotion; demotion or transfer; recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor shall agree to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the contracting officer setting forth the provisions of this nondiscrimination clause. The Contractor further agrees that he/she will ensure that Subcontractors, if any, will be made aware of and will comply with this nondiscrimination clause." City of Tamarac Transit 6 Title VI Investigations, Complaints, and Lawsuits FTA Circular 4702.18, Chapter 111, Paragraph 7: In order to comply with the reporting requirements of 49 CFR 21.9(b), FTA requires all recipients to prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin: active investigations....; lawsuits, and complaints naming the recipient. City of Tamarac Transit has had no investigations, complaints, or lawsuits involving allegations of discrimination on the basis of race, color, or national origin over the past three (3) years. Public Participation Plan FTA Circular 4702.18, Chapter 111, Paragraph 4.a.4: Every Title V1 Plan shall include the following information: A public participation plan that includes an outreach plan to engage minority and limited English proficient populations, as well as a summary of outreach efforts made since the last Title VI Plan submission. A recipient's targeted public participation plan of minority populations may be part of efforts that extend more broadly to include constituencies that are traditionally underserved, such as individuals with disabilities, low-income populations, and others. The Public Participation Plan (PPP) for City of Tamarac Transit was developed to ensure that all members of the public, including minorities and Limited English Proficient (LEP) populations, are encouraged to participate in the decision -making process for the City of Tamarac Transit. Policy and service delivery decisions need to take into consideration community sentiment and public opinion based upon well -executed outreach efforts. The PPP is included as Appendix D to this Title VI Plan. Current Outreach Efforts The following is a short description of the City of Tamarac Transit's outreach activities. Educational Outreach Educational Outreach consists of the developments of various activities and informational material on projects and initiatives. Translated materials and other translation services will be made available to members of Limited English Proficiency (LEP) populations. This includes: • Flyers and Brochures • Customer Service Center • Website • Newspaper Advertising Formal and Informal Meetings Public hearings and informational meetings are scheduled priorto and during planning and implementing of projects to provide an opportunity for the public to comment. Public hearings are conducted in accordance with federal and state requirements, including the provision of translated materials. This includes: • Public Hearings • Public Information Meetings • Business, Community and Neighborhood Association Meetings • Focus Groups Transactional Surveys Transactional surveys include five (5) standard questions that measure customer service related to the concept of Playing your PART (Professionalism, Accuracy of Information, Responsiveness and Timeliness) and three (3) questions that are department specific related to the vehicles, drivers and experience. Transactional surveys are distributed to participants to seek immediate feedback. This data measures the day to day operation satisfaction levels and also allows for immediate feedback through comments. This survey method helps the Tamarac Transit and City reach its goals for satisfaction levels and clear communication. Website and Social Media Tamarac Transit uses a multifaceted social media strategy via the internet through the City of Tamarac website to interact with the public. In addition, translation to various languages is available by choosing Site Tools and Translate Page on the Tamarac Transportation website to reflect the current Limited English Proficiency (LEP) needs of its service areas. Language Assistance Plan FTA Circular 4702.1B, Chapter lll, Paragraph 9: Recipients shall take reasonable steps to ensure meaningful access to benefits, services, information, and other important portions of their programs and activities for individuals who are limited English proficient (LEP). City of Tamarac Transit operates a transit system within Tamarac and portions of Lauderdale Lakes and North Lauderdale. The Language Assistance Plan (LAP) has been prepared to address City of Tamarac Transit's responsibilities as they relate to the needs of individuals with Limited English Proficiency (LEP). Individuals, who have a limited ability to read, write, speak or understand English are LEP. In the City of Tamarac Transit service area there are 8,716 residents or 16.77% who describe themselves as not able to communicate in English very well (Source: US Census). City of Tamarac Transit is federally mandated (Executive Order 13166) to take responsible steps to ensure meaningful access to the benefits, services, information and other important portions of its programs and activities for individuals who are LEP. City of Tamarac Transit has utilized the U.S. Department of Transportation (DOT) LEP Guidance Handbook and performed a four -factor analysis to develop its LAP. The LAP is included in this Title VI Plan as Appendix E. City of Tamarac Transit 8 Transit Planning and Advisory Bodies FTA Circular 4702.1B, Chapter lll, Paragraph 10: Recipients that have transit -related, non -elected planning boards, advisory councils or committees, or similar committees, the membership of which is selected by the recipient, must provide a table depicting the racial breakdown of the membership of those committees, and a description of efforts made to encourage the participation of minorities on such committees. City of Tamarac Transit does not have a transit -related committee or board; therefore, this requirement does not apply. Title VI Equity Analysis FTA Circular 4702.1B, Chapter 111, Paragraph 4.a.8: If the recipient has constructed a facility, such as vehicle storage, maintenance facility, operation center, etc., the recipient shall include a copy of the Title Vl equity analysis conducted during the planning stage with regard to the location of the facility. City of Tamarac Transit has not recently constructed any facilities nor does it currently have any facilities in the planning stage. Therefore, Tamarac Transit does not have any Title VI Equity Analysis reports to submit with this Plan. City of Tamarac Transit will utilize the demographic maps included in Appendix G for future Title VI analysis. System -Wide Service Standards and Policies FTA Circular 4702.1 B, Chapter lll, Paragraph 10: All fixed route transit providers shall set service standards and policies for each specific fixed route mode of service they provide. In accordance with the FTA Title VI requirements, City of Tamarac Transit has adopted the following system -wide service policies and standards to ensure service design and operations practices do not result in discrimination on the basis of race, color, or national origin. Additionally, City of Tamarac Transit in conjunction with Broward County Transit will perform on -going monitoring and evaluation of its existing service and analyze the performance of the system. Fare Policy: City of Tamarac Transit route fares are approved by the City of Tamarac Commission. The current fare is 75-cents per ride. Additionally, Tamarac Transit complies with the provisions of 49 U.S.C. 5307(c)(1)(D) commonly referred to as the "half fare" requirement. Service Standards & Policies: The City of Tamarac Transit use the following service standards and service policies for the transit route service. The City of Tamarac Transit collaborates with Broward County Transit to monitor service standards as necessary as per FTA Circular 4702.113. 10.1 SERVICE STANDARDS Type Standard Description Vehicle Load 1.5 capacity ratio for all vehicles Vehicle Headway Weekday The Red Route averages 60 minute headway all day. The Red Extension Route averages 60 minute headway all day. On -Time Performance 80% On -Time Performance is expected of Community Shuttle routes. On -time is defined based on departures of zero (0) minutes to five (5) minutes late. Service Availability Community Shuttle routes operate to complement BROWARD COUNTY'S (COUNTY) local, breeze, express, and paratransit services. To the greatest extent possible Tamarac Transit will fill gaps in the county service coverage and offer local circulation to neighborhood destinations. 10.2 SERVICE POLICIES Transit Amenities The CITY collaborates with COUNTY in the siting of transit amenities in accordance with a criteria based on ridership, community need, and available right-of-way. For passenger convenience, City of Tamarac Transit stops are generally placed in close proximity of shopping plazas, grocery stores, hospitals, parks, and offices. Vehicle Assignment Vehicles in service for 5 years or 150,000 miles are prioritized for replacement. Routes regularly exceeding the capacity threshold should be addressed through additional service. The COUNTY is generally responsible for the procurement and replacement of transit vehicles based on need and available funding. Appendices APPENDIX A FTA CIRCULAR 4702.1E REPORTING REQUIREMENTS FOR TRANSIT PROVIDERS APPENDIX B TITLE VI PLAN ADOPTION MEETING MINUTES AND FDOT CONCURRENCE Letter APPENDIX C TITLE VI COMPLAINT FORM APPENDIX D PUBLIC PARTICIPATION PLAN APPENDIX E LANGUAGE ASSISTANCE PLAN APPENDIX F OPERATING AREA LANGUAGE DATA: THE CITY OF TAMARAC SERVICE AREA APPENDIX G DEMOGRAPHIC MAPS Appendix A: FfA Circular 4702.113 Reporting Requirements for Transit Providers Every three years, on a date determined by FTA, each recipient is required to submit the following information to the Federal Transit Administration (FTA) as part of their Title VI Program. Sub -recipients shall submit the information below to their primary recipient (the entity from whom the sub -recipient receives funds directly), on a schedule to be determined by the primary recipient. General Requirements (All recipients must submit): • Title VI Notice to the Public, including a list of locations where the notice is posted • Title VI Complaint Procedures (i.e., instructions to the public regarding how to file a Title VI discrimination complaint) • Title VI Complaint Form • List of transit -related Title VI investigations, complaints, and lawsuits • Public Participation Plan, including information about outreach methods to engage minority and limited English proficient populations (LEP), as well as a summary of outreach efforts made since the last Title VI Program submission • Language Assistance Plan for providing language assistance to persons with limited English proficiency (LEP), based on the DOT LEP Guidance • A table depicting the membership of non -elected committees and councils, the membership of which is selected by the recipient, broken down by race, and a description of the process the agency uses to encourage the participation of minorities on such committees Primary recipients shall include a description of how the agency monitors its sub -recipients for compliance with Title VI, and a schedule of sub -recipient Title VI Program submissions • A Title VI equity analysis if the recipient has constructed a facility, such as a vehicle storage facility, maintenance facility, operation center, etc. • A copy of board meeting minutes, resolution, or other appropriate documentation showing the board of directors or appropriate governing entity orofficial(s) responsible for policy decisions reviewed and approved the Title VI Program. For State DOTS, the appropriate governing entity is the State's Secretary of Transportation or equivalent. The approval must occur prior to submission to FTA. • Additional information as specified in Chapters IV, V, and VI, depending on whether the recipient is a transit provider, a State, or a planning entity (see below) Requirements of Transit Providers (All Fixed Route Transit Providers must submit): • All requirements set out in Chapter III (General Requirements) • Service standards • Vehicle load for each mode • Vehicle headway for each mode • On time performance for each mode • Service availability for each mode • Service policies • Transit Amenities for each mode • Vehicle Assignment for each mode Appendix B: Title VI Plan Adoption Meeting Minutes and FDOT Concurrence Letter Appendix C: Title VI Complaint Form !-, M�41,* 11 TrwmpwW- DeparltneM TRANS r DIVISION ! Admir6stration 1 IV_ Gkuvers4 Drive. Suite 3100A • Plantation. Florida 33324.954.357-83DO . FAX 9W357-BM5 LANGUAGE TRANSLATION SERVICE AVAILABLE NOTE: if you require this Title VI Complaint Form to be translated into another language, please fog onto www.broward.oralbct. Click on either "Microsoft Translator" or aGoogle Translate" at the top right comer of the web page and select the appropriate language for your translation. SERVICO DE TRADU C16N LENGUA DISPONIBLE NOTA: Si usted require de este Formulario de Queja del Titulo V'1 de ser traducido a otro idoma, por favor hags clic en cualquiera de `Microsoft Translator" o "`Google Translate" en la esquina superior derecha de esta pagina web y seleccionar el idioms. LANG TRADII SYON SEVIS Kt DISPONIB REMAK: Si w mande you s a Tit V'1 Fvm Plent dwe tradui nan you lot lang, tanpd klike sou swa `rTradikte Microsoft" oswa "Goggle Translate" man kwen paj sa a web tat dwat epi chwazi lang ki apwopriye a you tradiksyon ou. Broward County Board of County Commissioners Transportation Department COMPLAINT OF ADA and TITLE VI DISCRIMINATION The Broward County Transit Division, as a recipient of federal financial assistance, is required to ensure that its transit service and related benefits are distributed in a manner consistent with Title VI of the Civil Rights Acts of 1964, as amended. Any person who believes that he or she, individually, or as a member of any spec class of persons, has been subjected to discrimination under Title VI, on the basis of race, color, or national origin, may file a written complaint with the Broward County Transit Division_ We are asking for the following information to assist us in processing your complaint_ If you need help in completing this form, please contact us at (954) 357-8481 or TTY: (954) 357-8302. NOTE: Alternate means of fling complaint, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. 1. Complainant Name: Street Address: City, State, Zip Code: Telephone: Email Address: 2. Person you believe discriminated against you (if known): Name: 3. Location of incident: 4. Are you represented by an attorney for this complaint? Yes No If yes. please complete the following: Attorney's Name: Street Address: City, State, Zip Code: Telephone: 5. Which of the following best describes the reason you believe the discrimination took place? Please circle. Race Color National Origin Disability Retaliation Sexual Orientation 6. Date(s) of the alleged discrimination: Sex Income Status Age Political Affiliation Marital Status City of Tamarac Transit 7. in the space below, please describe the alleged discrimination. Explain what happened and who you believe was responsible. (Include bus number, route number, name of transit employee(s) involved in the incident, date, location, and time of the incident, if applicable.) Attach additional sheet if necessary. 8. Have you filed a complaint of the alleged discrimination with a federal, state, or local agency; or with a state or federal court? Yes No If yes, check all that apply: Federal Federal Court State State Court Local Court Please provide the name of the Agency where you filed your complaint. Agency Name: Contact Person: Complainant Signature Date of Signature You may attach any additional information you think is relevant to your complaint. Submit your signed complaint and any attachments to Broward County Transit Division Attention: Transit Manager — Compliance 1 North University Drive, Suite 3100A, Box 306 Plantation, FL 33324 Appendix D: Public Participation Plan (PPP) Introduction The Public Participation Plan (PPP) for City of Tamarac Transit was developed to ensure that all members of the public, including minorities and Limited English Proficient (LEP) populations, are encouraged to participate in the decision -making process for City of Tamarac Transit. The City also recognizes the importance of many types of stakeholders in the decision -making process, including other units of government, metropolitan area agencies, community -based organizations, major employers, passengers and the general public, including low-income, minority, LEP, and other traditionally underserved communities. Public Participation Goals The main goal of the PPP is to offer meaningful opportunities for all interested segments of the public, including, but not limited to, low-income, minority and LEP groups, to comment, about City of Tamarac Transit and its operations. The goals for this PPP include: • Inclusion and Diversity: City of Tamarac Transit will proactively reach out and engage low-income, minority, and LEP populations for the City of Tamarac Transit service area so these groups will have an opportunity to participate. • Accessibility: All legal requirements for accessibility will be met. Efforts will be made to enhance the accessibility of the public's participation. • Clarity and Relevance: Issues will be framed in public meetings in such a way that the significance and potential effect of proposed decisions is understood by participants. Proposed adjustments to fares or services will be described in language that is clear and easy to understand. • Responsive: City of Tamarac Transit will strive to respond to and incorporate, when possible, appropriate public comments into transportation decisions. • Tailored: Public participation methods will be tailored to match local and cultural preferences as much as possible. • Flexible: The public participation process will accommodate participation in a variety of ways and will be adjusted overtime as needed. Public Participation Methods City of Tamarac Transit will conduct community meetings and listening sessions as appropriate with passengers, employers, community- b a s e d organizations, and advisory committees to gather public input and distribute information about service quality, proposed changes or new service options. The public will be invited to provide feedback on the "How Can We Help" section of the City ofTamarac's website (www.tamarac.com) and all feedback on the site will be recorded and passed on to City of Tamarac Transportation management. The public will also be able to call the City of Tamarac Transportation office at 954-597-3649 during its hours of operation. For all public meetings, the venue will be a facility that is accessible for persons with disabilities and, preferably, is served by public transit. If a series of meetings are scheduled on a topic, different meeting locations may be used, since no one location is usually convenient to all participants. For community meetings and other important information, City of Tamarac Transit will use a variety of means to make riders and citizens aware, including some or all of the following methods: • In -vehicle advertisement • Posters or flyers in the Community Center • Posting information on website • Press releases and briefings to media outlets • Multilingual flyer distribution to community -based organizations, particularly those that target LEP population City of • Other methods required by local or state laws or agreements All information and materials communicating proposed and actual service adjustments will be provided in English and any other language that meets the "safe harbor" criteria. Public Hearing City of Tamarac Transit, in compliance with the provisions of 49 U.S.C. Section 5307(c}(1)(1), shall hold a public hearing before its governing body as follows: • Prior to the implementation or change in fares. • Prior to any change in service affecting twenty-five percent (25%) or more to the Route miles, when calculated on total route miles or on daily revenue miles. Prior to establishing a new Community Bus Route. Prior to discontinuing any Community Bus Route in its entirety. Prior to implementing headway adjustments of more than fifteen (15) minutes. At least one Notice of Intent to Hold a Public Hearing must be published in a newspaper of general circulation in Broward County no less than ten (10) business days prior to the date of the public hearing. The notice shall contain, at a minimum: • A description of the contemplated service or fare change, as appropriate. • The date, time, and accessible location of the hearing. • The location and addressee to whom written comments may be sent. • Criteria for requesting available accommodations and alternative formats. City of Tamarac Transit Appendix E: Language Assistance Plan (LAP) Introduction City of Tamarac operates a transit system within Tamarac and portions of Lauderdale Lakes and North Lauderdale. The Language Assistance Plan (LAP) has been prepared to address City of Tamarac Transit's responsibilities as they relate to the needs of individuals with Limited English Proficiency (LEP In the City of Tamarac Transit's service area there are 8,716 residents or 16.77% who describe themselves as not able to communicate in English"very well" (Source: US Census). City of Tamarac Transit is federally mandated (Executive Order 13166) to take responsible steps to ensure meaningful access to the benefits, services, information and other important portions of its programs and activities for individuals who are LEP. City of Tamarac Transit has utilized the U.S. Department of Transportation (USDOT) LEP Guidance Handbook and performed a four -factor analysis to develop its LAP. For many LEP individuals, public transit is the principal transportation mode available. It is important for City of Tamarac Transit to be able to communicate effectively with all its riders. When City of Tamarac Transit is able to communicate effectively with all of its riders, the service provided is safer, more reliable, convenient, and accessible for all within its service area. City of Tamarac Transit is committed to taking reasonable steps to ensure meaningful access for LEP individuals to this agency's services in accordance with Title VI. This plan will demonstrate the efforts that City of Tamarac Transit undertakes to make its service accessible to all persons without regard to their ability to communicate in English. The plan addresses how services will be provided through general guidelines and procedures including the following: • Identification: Identifying LEP populations in service areas • Notification: Providing notice to LEP individuals about their right to language services • Interpretation: Offering timely interpretation to LEP individuals upon request • Translation: Providing timely translation of important documents • Staffing: Identifying City of Tamarac Transit staff to assist LEP customers • Training: Providing training on LAP to responsible employees. Four Factor Analysis The analysis provided in this report has been developed to identify LEP population that may use City of Tamarac Transit services and identify needs for language assistance. This analysis is based on the "Four Factor Analysis" presented in the Implementing the Department of Transportation's Policy Guidance Concerning Recipients' Responsibilities to Limited English Proficient (LEP) Persons, dated April 13, 2007, which considers the following factors: 1) Demography: identifying the number and/or proportion of LEP persons served or encountered, and languages spoken in service area. 2) Frequency: determining the rate of contact with the City's programs, activities, and services. 3) Importance: gauging the nature and importance of City's program, service, and activities to people's lives. 4) Resources: assessing current and available resources, including language assistance services. Factor 1• The Number and Proportion of LEP Persons Serviced or Encountered in the Eligible Service Population Of the 51,976 residents in the City of Tamarac Transit service area 8,716 residents describe themselves as speaking English less than "very well". People of Spanish/Spanish Creole, French Creole descent are the primary LEP persons likely to utilize City of Tamarac Transit services. For the City of Tamarac Transit service area, the American Community Survey of the U.S. Census Bureau shows that among the area's population 83.23% speak English "very well". For groups who speak English "less than very well", 10.28% speak Spanish/Spanish Creole and 3.91% speak French Creole. Appendix F contains a table which lists the languages spoken at home by the ability to speak English for the population within the City of Tamarac Transit service area. Factor 2: The Frequency with which LEP Individuals Come into Contact with Your Programs, Activities, and Services City of Tamarac Transit has assessed the frequency with which LEP individuals come in contact with the transit system. The methods utilized for this assessment include analysis of Census data, examining phone inquiries, requests for translated documents, and staff survey. As discussed above, Census data indicates that people of Spanish/Spanish Creole and French Creole descent are the primary LEP groups. Phone inquiries and staff survey feedback indicated that City of Tamarac Transit dispatcher and drivers interact frequently with LEP persons. The majority of these interactions have occurred with LEP persons who mainly spoke Spanish or Creole. Factor 3: The Nature and Importance of the Program, Activity, or Service Provided by the Recipient to People's Lives Public transportation and regional transportation planning is vital to many people's lives. According to the Department of Transportation's Policy Guidance Concerning Recipient's Responsibilities to LEP Persons, providing public transportation access to LEP persons is crucial. A LEP person's inability to utilize public transportation effectively, may adversely affect his or her ability to access health care, education, or employment. City of Tamarac Transit operations staff are aware of the importance of providing meaningful access to information and services for LEP persons. Bilingual customer service provides assistance on the use of the system and trip planning —very important for LEP's to access the system. The main LEP persons are of Spanish and French Creole descent. The City of Tamarac Transportation Division will work with social service, professional and leadership organizations with the Tamarac service area that focuses on outreach to these LEP populations. Factor 4: The Resources Available to the Recipient and Costs City of Tamarac Transit assessed its available resources that are currently being used, and those that could be used, to provide assistance to LEP populations. These resources include the following: • Hired bilingual transportation staff to handle customer service inquiries in Spanish and French Creole. • Website translation by Google or Microsoft including Spanish and French Creole to accommodate the changing demographic needs of passengers who may not use English as a primary language. • Route schedules are available in alternative formats through Broward County Transit • Print advertisements in Spanish and French Creole as needed. Language Assistance Plan In developing a Language Assistance Plan, FTA guidance recommends the analysis of the following five elements: • Identifying LEP individuals who need language assistance • Providing language assistance measures • Training staff • Providing notice to LEP persons • Monitoring and updating the plan The five elements are addressed below. Element 1: Identifying LEP Individuals Who Need Language Assistance City of Tamarac Transit has identified the number and proportion of LEP individuals within its service area using United States Census data (see Appendix F). As presented earlier, 62.10% of the service area population speaks English only. The largest non-English spoken language in the service area is Spanish/Spanish Creole (22.43%). Of those who primary spoken language is Spanish/Spanish Creole, approximately 10.28% identify themselves as speaking less than "very well". Those residents whose primary language is not English or Spanish/Spanish Creole and who identify themselves as speaking English less than "very well' account for 6.49% of the service area population. City of Tamarac Transit may identify language assistance need for an LEP group by: 1. Examining records to see if requests for language assistance have been received in the past, either at meetings or over the phone, to determine whether language assistance might be needed at future events or meetings. 2. Having Census Bureau Language Identification Flashcards available at City of Tamarac Transit Meetings. This will assist City of Tamarac Transit in identifying language assistance needs for future events and meetings. 3. Having Census Bureau Language Identification Flashcards on all transit vehicles to assist operators in identifying specific language assistance needs of passengers. If such individuals are encountered, vehicle operators will be instructed to obtain contact information to give to City of Tamarac Transit management to follow-up. 4. Vehicle operators and front-line staff (i.e. Dispatchers, Transit Operation Supervisors, etc.) will be surveyed on their experience concerning any contacts with LEP persons during the previous year. Element 2: Language Assistance Measures City of Tamarac Transit will undertake the following actions to improve access to information and services for LEP individuals: 1. Provide bilingual staff at community events, public hearings, and transit meetings when possible. 2. Survey transit drivers and other front-line staff annually on their experience concerning any contacts with LEP persons during the previous year. 3. Include statements clarifying that being bilingual is preferred on bus driver recruitment postings. 4. When an interpreter is needed in person or on the telephone, staff will attempt to access language assistance services from staff or qualified community volunteers. City of Tamarac Transit will utilize the demographic maps provided in Appendix G in order to better City the above efforts to the LEP persons within the service area. Element 3: Training Staff In the case of the City of Tamarac Transit, the most important staff training is for transportation office staff and transit drivers. These employees are bilingual in English and Spanish and/or English and French Creole. The following training will be provided to key City of Tamarac Transit staff: • Information on Title VI Procedures and LEP responsibilities • Use of LEP "I Speak Cards" • Documentation of language assistance requests • How to handle a potential Title VI/LEP complaint City of Tamarac Transit Element 4• Providing Note to LEP Persons City of Tamarac Transit will make Title VI information available in English, Spanish and French Creole on the City's website. Key documents are written in English, Spanish and French Creole. Notices are also posted in the Tamarac Community Center and on buses. Additionally, when staff prepares a document or schedules a meeting, for which the target audience is expected to include LEP individuals, then documents, meeting notices, flyers, and agendas will be printed in an alternative language based on the known LEP population. Element 5• Monitoring and Updating the Plan The plan will be reviewed and updated on an ongoing basis with assistance from Broward County Transit. Updates will consider the following: • The number of documented LEP person contacts encountered annually • How the needs of LEP persons have been addressed • Determination of the current LEP population in the service area • Determination as to whether the need for translation services has changed • Determine whether City of Tamarac's financial resources are sufficient to fund language assistance resources needed City of Tamarac understands the value that its service plays in the lives of individuals who rely on this service, and the importance of any measures undertaken to make the use of system easier. City of Tamarac is open to suggestions from all sources, including customers, City of Tamarac Transit staff, other transportation agencies with similar experiences with LEP communities, and the general public, regarding additional methods to improve their accessibility to LEP communities. Safe Harbor Provision DOT has adopted the Department of Justice's Safe Harbor Provision, which outlines circumstances that can provide a "safe harbor" for recipients regarding translation of written materials for LEP population. The Safe Harbor Provision stipulates that, if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient's written translation obligations. Translation of non -vital documents, if needed, can be provided orally. If there are fewer than 50 persons in a language group that reaches the five percent (5%) trigger, the recipient is not required to translate vital written materials but should provide written notice in the primary language of the LEP language group of the right to receive competent oral interpretation of those written materials, free of cost. City of Tamarac Transit service area does have LEP populations which qualify for the Safe Harbor Provision. As shown in Appendix F, 7,379 speakers qualify for the Safe Harbor Provision as the number of persons which speak English less than "very well". Of those 7,379 speakers, 10.28% or 5,345 persons speak Spanish/Spanish Creole and 3.91% or 2,034 speak French Creole. The Safe Harbor Provision applies to the translation of written documents only. They do not affect the requirement to provide meaningful access to LEP individuals through competent oral interpreters where oral language services are needed and are reasonable. City of Tamarac may determine, based on the Four Factor Analysis, that even though a language group meets the threshold specified by the Safe Harbor Provision, written translation may not be an effective means to provide language assistance measures. Appendix F: Operating Area Language Data: City of Tamarac Transit Service Area Total 51,976 Percent Of POPUiatiOtl 100.00 Speak only English 32,276 62.10% Spanish or Spanish Creole 11,658 22.43% Speak English "very well" 6,313 12.15% Speak English less than "very well" 5,345 10.28% French (incl. Patois, Cajun) 983 1.89% Speak English "very well' 812 1.56% Speak English less than "very well' 171 0.33% French Creole 4,377 8.42% Speak English "very well' 2,343 4.51% Speak English less than "very well' 2,034 3.91% Italian 366 0.70% Speak English "very well' 257 0.49% Speak English less than "very well' 109 0.21% Portuguese or Portuguese Creole 394 0.76% Speak English "very well' 319 0.61% Speak English less than "very well' 75 0.14% German 78 0.15% Speak English "very well' 64 0.12% Speak English less than "very well' 14 0.03% Yiddish 38 0.07% Speak English "very well' 26 0.05% Speak English less than "very well' 12 0.02% Other West Germanic languages 11 0.02% Speak English "very well' 11 0.02% Speak English less than "very well' - 0.00% Scandinavian languages 16 0.03% Speak English "very well' 6 0.01% Speak English less than "very well' 10 0.02% Greek - 0.00% Speak English "very well" - 0.00% Speak English less than "very well' - 0.00% Russian 138 0.27% Speak English "very well' 91 0.18% Speak English less than "very well' 47 0.09% Polish 143 0.28% Speak English "very well' 80 0.15% Speak English less than "very well' 63 0.12% Serbo-Croatian - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Other Slavic Languages 33 0.06% Speak English "very well' 33 0.06% Speak English less than "very well' - 0.00% Armenian - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Persian 30 0.06% Speak English "very well' 12 0.02% Speak English less than "very well' 18 0.03% Gujarati 88 0.17% Speak English "very well' 73 0.14% Speak English less than "very well' 15 0.03% Hindi 57 0.11% Speak English "very well' 16 0.03% Speak English less than "very well' 41 0.08% Urdu 49 0.09% Speak English "very well' 36 0.07% Speak English less than "very well' 13 0.03% 11 City of Tamarac Transit Title V1 Plan Language Population Other Indic languages 195 Percent of Population 0.38% Speak English "very well' 37 0.07% Speak English less than "very well' 158 0.30% Other Indo-European Languages 120 0.23% Speak English "very well' 14 0.03% Speak English less than "very well' 106 0.20% Chinese 185 0.36% Speak English "very well' 25 0.05% Speak English less than "very well' 160 0.31% Japanese - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Korean 26 0.05% Speak English "very well' 19 0.04% Speak English less than "very well' 7 0.01% Mon-Khmer, Cambodian - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Hmong - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Thai - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Laotian - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Vietnamese 222 0.43% Speak English "very well' 50 0.10% Speak English less than "very well' 172 0.33% Language Other Asian languages Population 19 Percent of Population 0.04% Speak English "very well" 6 0.01% Speak English less than "very well' 13 0.03% Tagalog 116 0.22% Speak English "very well' 116 0.22% Speak English less than "very well' - 0.00% Other Pacific Island languages - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Navajo - 0.00% Speak English "very well' - 0.00% Speak English less than "very well' - 0.00% Other Native American languages - 0.00% Speak English "very well' - 0.00% Speak English less than "very well" - 0.00% Hungarian 7 0.01% Speak English "very well' 7 0.01% Speak English less than "very well' - 0.00% Arabic 145 0.28% Speak English "very well' 79 0.15% Speak English less than "very well' 66 0.13% Hebrew 134 0.26% Speak English "very well' 67 0.13% Speak English less than "very well' 67 0.13% African languages 48 0.09% Speak English "very well' 48 0.09% Speak English less than "very well' - 0.00% Other and unspecified languages 24 0.05% Speak English "very well' 24 0.05% Speak English less than "very well' - 0.00% Appendix G: Demographic Maps