HomeMy WebLinkAboutCity of Tamarac Resolution R-2018-028Temp. Reso. 13070
March 28, 2018
Page 1 of 5
CITY OF TAMARAC, FLORIDA
RESOLUTION NO. R-2018- 9
A RESOLUTION OF THE CITY COMMISSION OF THE CITY
OF TAMARAC, FLORIDA APPROVING THE PURCHASE
AND INSTALLATION OF A LASERFICHE ENTERPRISE
CONTENT MANAGEMENT (ECM) SYSTEM FROM MCCI,
LLC.; AUTHORIZING AN EXPENDITURE FOR AN AMOUNT
NOT TO EXCEED $128,960.50, INCLUDING THE FIRST -
YEAR ANNUAL MAINTENANCE COST OF $27,130.80;
AUTHORIZING APPROPRIATE CITY OFFICIALS TO
EXECUTE A PROFESSIONAL SERVICES PROPOSAL AND
AGREEMENT WITH MCCI, LLC.; AUTHORIZING THE CITY
MANAGER OR DESIGNEE TO APPROVE RENEWAL
OPTIONS; AUTHORIZING AN APPROPRIATION OF
$128,960.50; PROVIDING FOR CONFLICTS; PROVIDING
FOR SEVERABILITY; AND PROVIDING FOR AN
EFFECTIVE DATE.
WHEREAS, technology is one of the key components in the efficient delivery of
City services; and
WHEREAS, recognizing deficiencies in the City's existing document management
systems which were purchased in 1999 and 2005, are at the end of their lifecycle, and
where replacement is necessary to support continued operations and to alleviate issues
related to records retention and records management; and
WHEREAS, the City is currently in the process of replacing its aging ERP software
— NaviLine — , with the next generation of software from Superion called ONESolution,
which presents a great opportunity to identify and implement an Enterprise Content
Temp. Reso. 13070
March 28, 2018
Page 2 of 5
Management (ECM) System which will replace and consolidate aging technologies, and
then integrate a number of independent technologies as well as the new ECM System
with ONESolution; and
WHEREAS, Enterprise Content Management (ECM) Systems from leading
providers including Oracle, Laserfiche, Hyland Software, FileBound and imageAPI, were
evaluated by an inter -departmental team of City staff from Financial Services, the City
Clerk's Office, the City Manager's Office and Information Technology; and
WHEREAS, the Laserfiche solution provided the best solution at the least cost, -
and
WHEREAS, MCCi, LLC, a Laserfiche partner, provided pricing for the proposed
Enterprise Content Management (ECM) System based on the City of Miami Contract for
391322(19), Resolution 14-0215, effective June 16, 2014, through June 15, 2019, and
also based on the National Cooperative Purchasing Alliance (NCPA) Contract 11-04,
effective March 1, 2013, through May 31, 2018, both available on file in the Office of City
Clerk, for a total cost of $128,960.50, as shown in Exhibit 1", and
WHEREAS, Section 6-148(f) of the Tamarac Procurement Code provides that the
City may purchase goods and services from contracts awarded by other governmental or
not -for -profit entities by a formal competitive selection process; and
Temp. Reso. 13070
March 28, 2018
Page 3 of 5
WHEREAS, it is the recommendation of the Director of Information Technology
and the Purchasing/Contracts Manager that a Laserfiche Enterprise Content
Management (ECM) System be purchased from MCCi, LLC., for a cost not to exceed
$128,960.50; and
WHEREAS, the City Commission of the City of Tamarac, Florida deems it to be in
the best interest of the citizens and residents of the City of Tamarac to purchase a
Laserfiche Enterprise Content Management (ECM) System be purchased from MCCi,
LLC.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY
OF TAMARAC, FLORIDA THAT:
SECTION 1: The foregoing "WHEREAS" clauses are hereby ratified and
confirmed as being true and correct and are hereby made a specific part of this Resolution
upon adoption hereof. All exhibits attached hereto are incorporated herein and made a
specific part hereof.
SECTION 2: The appropriate City Officials are hereby authorized to execute a
Professional Services Proposal and Agreement for the purchase of a Laserfiche
Enterprise Content Management (ECM) System from MCCi, LLC, utilizing City of Miami
Contract for 391322(19), Resolution 14-0215, and the National Cooperative Purchasing
Alliance (NCPA) Contract 11-04, for an amount not to exceed $128,960.50, which
Temp. Reso. 13070
March 28, 2018
Page 4 of 5
includes the first year annual maintenance, and that the appropriate City Officials also be
authorized to approve subsequent renewal options.
SECTION I An appropriation of $128,960.50 is hereby approved and will be
included in a budget amendment prior to November 30, 2018.
SECTION 4: The City Manager, or designee, is hereby authorized to approve and
execute any subsequent renewal options to this Agreement.
SECTION 5: All resolutions or parts of resolutions in conflict herewith are hereby
repealed to the extent of such conflict.
SECTION 6: If any clause, section, other part or application of this Resolution is
held by any court of competent jurisdiction to be unconstitutional or invalid, in part or
application, it shall not affect the validity of the remaining portions or applications of this
Resolution.
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1
Temp. Reso. 13070
March 28, 2018
Page 5 of 5
SECTION 7: This Resolution shall become effective immediately upon its passage
and adoption.
PASSED, ADOPTED AND APPROVED this
ATTEST:
IL� I
i
ii•
CITY CLERK
I HEREBY CERTIFY THAT I HAVE
APPROVED THIS RESOLUTION
AS TO FORM
)44.• /
SA UEL . N
CITY ATTORNE
9&"-, 2018.
LER,
RECORD OF COMMISSION VOTE:
MAYOR DRESSLER
DIST 1: COMM. BOLTON
DIST 2: V/M GOMEZ
DIST 3: COMM. FISHMAN
DIST 4: COMM. PLACKO
Presented By:
Logan Di Liello
ECM
O(OR
MEN=
CORPORATE OFFICE LOGAN DI LIELLO
Sales Department Territory Leader
P.O. Box 2235 *Tallahassee, Florida 32316 (850) 408-5433
Phone (800) 342-2633 • Fax (850) 564-7496 logan@mccinnovations.com
March 14, 2018
Mr. Jim Twigger
City of Tamarac
7525 N.W. 88th Avenue
Tamarac, FL 33321
Dear Mr. Twigger:
I enjoyed speaking with you recently regarding MCQ's Laserfiche software and services. While
reviewing the enclosed Professional Services Proposal, please keep in mind the following advantages
of being a MCCi client:
Leading Provider — MCCi is the leading provider of Laserfiche in the world and a Laserfiche
Platinum VAR.
Professionals — All MCCi's professional services team members acquire and maintain Laserfiche
Gold Certification. In addition, they have undergone a thorough background check and security
awareness training.
Public Sector Focus — MCCi was created by Municipal Code Corporation to focus on innovative
technologies for the public sector. MCCi provides Laserfiche software and services to public sector
entities including Cities, Counties, State Agencies, Special Districts, School Districts, Law
Enforcement, and more.
Specialization in Enterprise Solutions — Our Project Managers provide implementation and
training services to help deploy your Laserfiche solution across the Enterprise. We work with you on
your initial project plan, knowing that one -day Laserfiche will be used across the entire organization.
This methodology helps you meet this goal within your desired time frame, whether it be an
immediate objective or part of a multi -year plan.
Superior Support — MCCi utilizes a multi -layered support team geared towards offering each client
multiple contacts to enhance the usage of every product implemented. We offer support through our
help desk, email, and toll -free number, and we also have an online support center that gives end
users access to training manuals, "how to" checklists, training videos, a knowledge base, and
software updates.
Robust Resources — Whether it is integration, scanning and indexing services, an electronic forms
solution, etc., MCCi has additional solutions that are complementary to Laserfiche, while allowing
you to work through one vendor for best of breed solutions.
If you have any questions concerning our proposal or desire additional information, please do not
hesitate to contact me. We appreciate your interest and hope that we will have the pleasure of
working with you.
Sincerely,
Logan Di Liello
Territory Leader
EXECUTIVE SUMMARY
OUR HISTORY
Our story goes back to the 1950s, as a one-man operation, for
the sole purpose of codifying municipal laws and ordinances and
printing this material. George Langford, the founder of Municode,
was a true pioneer. He bought the first copy machine in Florida
and carried it from city to city in the trunk of his Buick.
Fast forward 65 years and look at us now! MCCi is part of the
Municode family of companies, committed to leading the industry,
staying abreast of technology and focusing on the needs of our
clients so that everyone - our clients and our employees - may
grow.
A relationship with Laserfiche established in 1998 and a few years later became the top reseller in
the world - and still maintains the ranking today. MCCi serves more than 900 clients
nationwide in 44 states.
Our growth and our client's success is widely recognized. Most recently, Inc. Magazine recognized
MCCi as an Inc. 5000 fastest -growing private companies in the United States. Additional
noteworthy recognition includes Best Companies to Work, Florida Companies to Watch,
Microsoft Gold Certified Partner, and Laserfiche Platinum Certified VAR, just to name a few.
OUR CULTURE
We are fanatical about client success. Success starts with our
eagerness to understand our client's goals. We understand that
excellent service, client education and follow up are all part of
the success life cycle.
We don't just want to date our clients. We demand every
member of our team understands and practices the
foundation of a long-term relationship; communication,
caring, and commitment.
We innovate and evolve. Our growth initiatives are based
on what our clients need and where they are headed. We ._.,_ ....... .- �.
understand that we must continuously evolve and improve to support our clients.
We are unreasonably picky about our teammates. We believe the execution of team goals
requires excellence at every level. Each team member must enjoy hard work and excel at doing
their part. We expect and empower our team to grow, professionally and personally.
MCCi I Page 5 of 37
OUR TEAM
MCCi is a leading Laserfiche provider, focusing on customer service in every aspect of your
project. As a client, you will receive access to our highly trained staff and support services,
including:
DEDICATED PROJECT MANAGEMENT
Our Project Managers are highly trained in the areas of implementation, Workflow processes,
integrations, and more to help your organization implement a well -thought-out Enterprise system
based on your organization's needs and business processes. They are Laserfiche Gold Certified
and maintain other professional certifications.
TRAINING SERVICES
Before, during, and after your project, we focus on ensuring the users are trained on the software
and stay up to date on the features available. An annual subscription to our online Training
Center for Laserfiche allows all types of users, regardless of their role, to access videos on
popular topics.
DEDICATED SUPPORT
Once your project is complete, you will have access to our support staff for troubleshooting and
supporting your Laserfiche system. Our staff can be easily reached by email, phone, or our online
support center.
The Laserfiche Software Assurance Plan (LSAP) helps preserve your investment and extend
the benefits of your original purchase by providing you access to the assistance needed to ensure
that you maximize system uptime. You have access to a toll -free line to call for technical support
or submit tickets online through our support center. When you subscribe to the LSAP you receive
the following benefits:
■ First Tier Support from MCCi to resolve Laserfiche software errors
■ 100% upgrade credit for your existing software (in the event of a platform upgrade)
■ 24-hour FTP and Laserfiche support website for downloading free Laserfiche software updates
■ Technical bulletins and newsletters
SALES & ACCOUNT MANAGEMENT
You will have a dedicated team of an Account Executive and Account Manager that you can
directly contact. Your Account Manager will assist in managing ongoing support through the life of
the product. MCCi believes in a proactive support methodology and it is the Account Manager's
role to:
■ Identify any needs that could easily be addressed with the current system.
■ Provide resource for question and answer, best practices, how other clients are using the
system with use of documented case studies, support center, etc.
■ Provide continued education for existing and new users within the organization with webinars,
seminars, workshops, users group, and more.
■ Annual review of current system configuration
® Dedicated sales support staff for pricing inquiries and budgetary information
■ Annual support renewal notification to ensure your renewal process is timely and accurate
MCCi I Page 6 of 37
MARKET LEADER
Since 1987, Laserfiche ECM has been trusted by more than 35,000 organizations worldwide. Over
5 million users use Laserfiche on a day to day basis. Laserfiche is unique in the market in that
every product created is done so from the ground up with internal development staff. This makes
all solutions seamless and integrated unlike other companies that tend to purchase other products
and merge them to their platform resulting in cumbersome solutions that are not user friendly.
MCCi is proposing the enclosed Laserfiche software and MCCi's Professional Services for your
organization. With capabilities ranging from electronic records management to document routing,
electronic forms, and integrations, Laserfiche ECM is a powerful solution that enables the entire
enterprise. Please keep in mind some of the features of Laserfiche:
USER FRIENDLY
Laserfiche is very easy to learn, navigate, and use. With a folder structure similar to Windows
Explorer, Laserfiche will seem familiar to your staff, giving them the confidence to begin scanning
and retrieving documents almost immediately after installation.
COMPREHENSIVE SECURITY
Laserfiche Comprehensive Security allows you to control and administer the security of your
documents. You determine what functions, such as scanning and printing, each staff member may
use.
INTELLIGENT SEARCH
The Laserfiche Search Engine is a powerful tool to help users find the documents they need
during their day-to-day processes, including full -text search, index search, and document and
folder name. The Laserfiche full -text search unlocks the contents of your documents; if you need
to find a word or phrase within a document, Laserfiche retrieves it immediately. An easy Google-
style toolbar is available for searching as well.
INTEGRATION
Laserfiche is the central repository for records in your organization and allows you to integrate
other main line -of -business solutions easily. Whether you are looking for a way to integrate with a
departmental solution, ERP solution, Microsoft Office application or SharePoint, etc., Laserfiche
has options available to reduce duplicate data entry and provides seamless access to your
records.
E-FORMS & BUSINESS PROCESS AUTOMATION
Laserfiche allows users to capture information while automating and transforming business
processes. Users are finding efficiencies by reducing the time processes take and giving users
access to information instantaneously through the implementation of Laserfiche Forms and
Laserfiche Workflow, resulting in cost savings for the organization.
MOBILITY & WEB TOOLS
Mobile devices are now used in organizations for day-to-day operations. Laserfiche has options
available to ensure you can access Laserfiche from these devices and perform related actions
quickly on the go. There are also options to give your outside citizens/customers access to
records through the web to promote transparency and decrease records requests.
MCCi I Page 7 of 37
LASERFICHE RIO
MCCi is recommending the Rio Enterprise platform for your organization. Laserfiche Rio
seamlessly combines traditional enterprise content management (ECM) functionality with powerful
business process management, auditing tools, and security. This platform is designed for clients
like you, who innovate and evolve with changing technologies, digitally transforming their
organization and expanding business processes across the enterprise.
By providing unlimited document repositories and servers, Laserfiche Rio supports development,
testing, staging and production, putting you in complete control of your business processes and
system design. With capabilities ranging from records management to document routing,
electronic forms, and digital signatures, Laserfiche Rio provides an easy -to -use, cost effective
platform for automating day-to-day business processes.
MCCi I Page 8 of 37
The below proposal for Laserfiche, Migration and Professional Services are run through
the service and licensing pricing reflected in The City of Miami Contract 391322(19)
Kcci
Product Description:
Qty.
Cost
City of
Miami
ECM SOFTWARE LICENSING FOR RIO
10
Rio Pilot 25-49 Users
25
$900.00
$839.25
Includes Unlimited Laserfiche Servers,
Workflow, WebAccess (includes SharePoint
integration web parts & WebAccess Light),
Digital Signatures, Advanced Audit Trail,
Snapshot, and Email
[Jf
Import Agent for Rio
1
$1,500.00
$1,398.75
[.7f
OCR Scheduler for Laserfiche - Requires
1
$1,500.00
$1,398.75
one dedicated Laserfiche User License
Q
LF Scanconnect for Rio 5-pack
1
$660.00
$615.45
Q
Pilot Public Portal
1
$25,000.00
$23,312.50
Includes Weblink software and 25 Weblink-only
retrieval connections.
Document Management Software and
Licenses Total
ANNUAL SOFTWARE SUPPORT/SUBSCRIPTION -
BASIC LSAP
[Q Rio Pilot 25-49 Users
Includes Unlimited Laserfiche Servers,
Workflow, WebAccess (includes SharePoint
integration web parts & WebAccess Light),
Digital Signatures, Advanced Audit Trail,
Snapshot, and Email
0
Import Agent for Rio
[JJ
OCR Scheduler for Laserfiche - Requires
one dedicated Laserfiche User License
.7
LF Scanconnect for Rio 5-pack
Q
Pilot Public Portal
Includes Weblink software and 25 Weblink-only
retrieval connections.
Q
Keyed Integrators License for
ONESolution (25 concurrent connections)
Only ordered and implemented if determined
to be a need
Q
MCCi SLA 50-100 Laserfiche Users
Receive 4 hour or less response time and up to
10% off future professional service
25 $180.00 $162.00
Laserfiche
Rio
Total
$20,981.25
$1,398.75
$1,398.75
$615.45
$23,312.50
$47,706.70
$4,050.00
1 $300.00
$270.00
$270.00
1 $330.00
$297.00
$297.00
1 $132.00
$118.80
$118.80
1 $5,000.00
$4,500.00
$4,500.00
1 $8,400.00
N/A
$8,400.00
1 $3,800.00 $3,420.00 $3,420.00
MCCi I Page 9 of 37
engagements —full SLA document available
upon request
Annual Support Total
For budgetary purposes, the Client should
include $21,055.80 in annual budget for
renewal of the items quoted above. Please
note that if you subscribe to MCCi's SLA or
Training Center, additional user licenses may
increase the cost of these items at the time of
your next annual renewal.
MCCi PROFESSIONAL SERVICES
0 Laserfiche Filing Workflow Configuration
*Up to 15 Documents
Q
Basic Onsite Training of software, per day
•1 Day Admin, 1 Day Each for: Clerk, Finance,
HR and Building
Workflow training and installation excluded.
Travel expenses included.
Q
MCCi Project Management Services
Remote Intallation and Configuration:
- Rio, Directory Services, Workflow, OCR
Scheduler
- WebAccess and Audit Trail
- Public Portal
- Import Agent (Profiles for ProjectDox and
Halogen)
Document Discovery and Template Structure
Build Out for Clerk, Finance, HR and Building
(Alchemy and Optiview Replacement)
- User Rights and Security
Q
TRAKit and ONESolution Laserfiche
configuration assistnace
- Up to 40 hours as needed
- TRAKiT and ONESolution integrations are
purchased from Superion.
- Services above are to be used to assist with
additional configurations that are
requested/arise upon implementing the
integrations. This includes filing Workflows for
both solutions and/or
metadata/folder/weblink configuration.
- Please see additional details related to the
configuration assistance for each of these
integrations.
Professional Services Total
Total Project Cost
$21,055.80
1 $3,700.00 $3,330.00 $3,330.00
5 $2,200.00 $1,980.00 $9,900.00
1 $13,320.00 $11,988.00 $11,988.00
1 $7,400.00 $6,660.00 $6,660.00
All Quotes Expire in 30 Days
$31,878.00
$100,640.50
MM I Page 10 of 37
LASERFICHE PROJECT COST- $100,640.50
DATA MIGRATION (ALCHEMY) PROJECT COST- $9,680.00
ATTACHMENT 1
DATA MIGRATION (OPTIVIEW) PROJECT COST- $10,090.00
ATTACHMENT 2
*PLEASE SEE SEPARATE ATTACHED PROPOSAL FOR JUSTFOIA PRICING AND SCOPE
MCCi I Page 11 of 37
MCO will invoice one hundred percent (100%) of the software and support upon delivery of software. If
services are included, the balance of the total project will be invoiced upon completion of the proposed
professional services, which may be broken up based on the completion date of specific services. Payment
will be due upon receipt of an invoice. The City of Tamarac is Tax Exempt.
Laserfiche software and help files are provided electronically. Hard copy manuals or software are available
upon request, for a $50 additional charge.
To ensure you are budgeting correctly for future renewals, please add the amount listed in the budgetary
note above to your current budgeted renewal amount.
MM I Page 12 of 37
To determine which services are included with your project, please refer to the Pricing Section.
MCCI PROJECT MANAGEMENT SERVICES
MCCi's Laserfiche certified Team Member administer these services and concentrate on defining
business requirements and the deliverables that follow. The MCCi Team Member will work with the
Client's point of contact to put together a project plan that clearly defines the scope of the Project
Management services, ensuring the Client is prepared for the final project implementation. The total
number of service hours is limited to the total fee quoted, divided by MCCi's current Project
Management rate.
CLIENT CONSULTATION
The assigned MCCi Project Manager will perform a consultation including a review of current
document organization and retrieval practices to determine desired indexing methods, security
rules, and other basic system set up needs. Once this information has been gathered and
provided to the MCCi Project Manager, the basic folder structure, document naming conventions,
and template set-up will be configured prior to onsite training.
REMOTE INSTALLATION AND CONFIGURATION
Software installation and configuration may occur remotely as part of the Project Management
services to ensure the onsite time purchased is focused on the direct objectives. Please refer to
the Pricing Section to determine if the onsite time will include installation and configuration.
REMOTE TRAINING
Project Management services may be utilized for training administrators or users remotely if
onsite training is not included. Please refer to the Pricing Section to determine if training was
quoted.
LASERFICHE FILING WORKFLOW CONFIGURATION
MCCi's Laserfiche Filing Workflow Configuration Services are designed to be highly
collaborative. The goal is to provide a customized process that allows your organization to archive
specified records in a proper format and location that is consistent with your organization's
standards. To execute, MCCi's team of expert Project Managers and System Engineers will work
with the Client's Project Manager to build a Business Process in the Client's Laserfiche
environment.
MCCI DELIVERABLES
• Configure a Laserfiche Workflow including (Up To 15 Documents) for archival
• Includes renaming of documents
• Routing to appropriate folder structure
• Consultation with a MCCi Project Manager
CLIENT DELIVERABLES
• Provide MCCi with a mapped out narrative and flowchart of the specified business process
• Thoroughly define each resource and activity in the business process, including any exceptions
• Respond in a timely fashion to questions posed by MCCi's Business Process Configuration team
• Appointment of Client Project Manager
• Availability of IT resources as needed and end users for interviews and Business Process testing
• Required Laserfiche software licensing
MCCi I Page 13 of 37
LASERFICHE FORMS SERVICES (OPTIONAL)
MCCi's Laserfiche Forms Services are designed to be highly collaborative. The goal is to provide a
customized package for your organization. Whether you need direct assistance implementing
Laserfiche Forms, or hands-on training to empower your organization to create and maintain
electronic forms, or both, MCCi has options available. Please see your Pricing Section for the
specific Laserfiche Forms Services quoted.
Forms Configuration Services Per Form
Level I
Level 2
Level 3
Forms Design Services
Up to 15 Fields
Up to 30 Fields
Up to 50 Fields
Create/modify form from the Business Process
Libra 10.1+
Form Field and Data Look -up Rules*
Up 10 Rules
Up to 20 Rules
Up to 40 Rules
Process Modeler Configuration
Up to 5 Steps
Up to 10 Steps
Up to 20 Ste s
Workflow Configuration for Forms Process
No
Yes
Yes
Modeler Integration, Filing Only
Custom Scripting (JScript or CSS)
I Call for Quote
Call for Quote
Call for Quote
*NOTE
• Users submitting through the Forms Portal are limited to forms submission. Users cannot
participate in the workflow/routing process within Laserfiche Forms Process Modeler or
Laserfiche Workflow, unless they have a Laserfiche Named User License.
• All Forms Configuration Services are conducted remotely due to multiple decision points
throughout the configuration, which may cause delays.
® Field Look -ups: Database Views and Queries must exist or be created by the Client prior to
MCCi database lookup configuration.
■ Java Script and CSS Scripting (if needed) are not included, unless otherwise notated in the
Pricing Section.
LASERFICHE — SHAREPOINT INTEGRATION ASSISTANCE (OPTIONAL)
MCCi's Laserfiche SharePoint 2013 Integration Assistance service is designed to be highly
collaborative. The goal is to provide the Client with a fully functional Laserfiche SharePoint
Integration for the Client's existing SharePoint 2013 implementation, along with the necessary
knowledge to support the integration once the installation and configuration engagement is
complete.
CLIENT DELIVERABLES
® Existing and stable on -premise on SharePoint 2013 or SharePoint 2010 solution. SharePoint
Foundation is acceptable but does not include Search functionality.
® Provide a dedicated point of contact with sufficient server and directory services administrative
rights to facilitate the required configuration tasks.
• Existing and stable Laserfiche Server and Web Access (9.1 or later) installation on Windows
Server 2008 R2 or Windows Server 2012.
® Identify existing or configure new SharePoint site where the Laserfiche SharePoint Integration
for SharePoint Repository and/or Search Web Parts will be installed and configured. Note: If the
Laserfiche SharePoint Search integration is to be configured, SharePoint federated search feature
must be configured and working properly.
• Troubleshoot and resolve server operating system, Internet Information Services, network or
Kerberos related issues affecting the installation, configuration or functionality of any component
of the Laserfiche SharePoint Integration for SharePoint. Note: If the client does not have the
necessary skill set available to address these types of issues, the client should be prepared to
engage a third -party support provider to assist.
MCCI DELIVERABLES (REMOTE DELIVERY)
• Installation of Laserfiche SharePoint Integration for SharePoint
® Configuration of Laserfiche SharePoint Repository and Search Web Parts
• Remote training on the use and configuration of Laserfiche SharePoint Repository and Search
Web Parts
MCCi I Page 14 of 37
In the event MCCi and the Client are unable to determine or agree on the root cause of an issue
affecting the installation, configuration, or functionality of the Laserfiche SharePoint Integration
for SharePoint and/or the Laserfiche SharePoint Repository and Search Web Parts, MCCi is
responsible for opening the escalation case with Laserfiche Support.
91 In the event Laserfiche Support determines the root cause of an issue affecting the
installation, configuration, or functionality of the Laserfiche SharePoint Integration for
SharePoint and/or the Laserfiche SharePoint Repository and Search Web Parts to be related
to the server operating system, Internet Information Services, network or Kerberos, MCCi
will remain available as necessary to assist the Client (if Client has expertise in these areas)
or the Client's third -party support provider to resolve the Laserfiche related components of
the problem.
To determine which services are included with your project, please refer to the Pricing Section.
BUSINESS PROCESS REQUIREMENTS GATHERING
The MCCi Business Process Requirement Gathering includes analysis by a senior project manager.
MCCi staff will interview stakeholders regarding a defined department and/or business process
that the organization desires to be automated through Laserfiche ECM. The deliverable of this on -
site engagement will be a Statement of Work documenting cost, hours, and desired configuration
of the defined business process.
BUSINESS PROCESS ANALYSIS
MCCi will work with the Client to document a current business process. By interviewing
stakeholders and documenting facts and feedback, MCCi will deliver a comprehensive report. This
engagement is typically done as a needs analysis exercise prior to automating an existing
business process.
MCCI DELIVERABLES
Assignment of a project manager who will be responsible for:
• Acting as the main point of contact for MCCi
• Identifying and providing contact information for process stake holders
• Coordinating and scheduling site visits so stakeholders are aware and set aside the appropriate
amount of time to focus on working with MCCi
• Coordinating and scheduling conference calls/web meetings between process stakeholders and
MCCi as part of the document review process
® Facilitating access to any/all resources needed for a thorough analysis
Full participation by all process stakeholders in the interview, review, and finalizations stages
CLIENT DELIVERABLES
Coordinating Introductory Call: Share contact information and review scope of project
Stakeholder Interviews: Up to two days onsite with a business analyst
• Conducting workshops and interviews with clients
• Document business processes on whiteboard during workshops and interviews
■ Business Process Report Drafting & Review: Up to 30 hours
• Draft a business process/requirements document
• Review document with Client and make revisions where necessary.
® Business Process Report Delivery: Up to one day on -site with Business Analyst
® Onsite review and presentation of finalized report
® Editable copy of Business Process Report for future use
MCCi I Page 15 of 37
GAP ANALYSIS
The MCCi Gap Analysis is the study of the differences between two information systems or
applications, often for determining how to bridge the space between where we are and where we
want to be.
New Clients may be new to ECM or could be transitioning from another system. Existing Clients
may consider Gap Analysis when looking to expand their system into other departments or
enterprise -wide. It is also an opportunity to investigate and report on how Laserfiche is being
used versus how it was intended to be used. Either way, Gap Analysis not only serves the
consulting needs, but can also mitigate inherent risks in a new project. Risks such as scope creep,
unforeseen needs (people, conversions, integrations, equipment), and unknown stakeholders can
be identified and cleared up at the very beginning of the project.
MCCI DELIVERABLES
The Gap Analysis process involves determining, documenting, and approving the variance
between business requirements and current capabilities. MCCi takes it a step further by providing
recommendations and an action plan. The final deliverable is a report that is delivered to the
Client in a format that can be edited. Any future changes to the report are the responsibility of
the Client. The report will detail the following:
• A summary of the current document flow path with recommended changes/requirements
• Equipment, software, and staffing recommendations
• Storage needs for each department
® Recommendations on the timing of phasing in departments (based on needs/complexity)
• Implementation recommendations
The amount of time/cost of the Gap Analysis is dependent upon the system size and number of
departments to be involved.
LASERFICHE CONSULTING SERVICES
MCCi's Laserfiche Consulting Services are designed to leverage MCCi Laserfiche Certified
Professionals on an annual basis. We consider ourselves an extension of your project team and
assist in accomplishing your organization's Laserfiche goals. Your organization is assigned a
project manager to assist with designated projects, for up to an annual dollar amount each year.
Rates charged are based on the type of resources required. Consulting services can be used for,
but are not limited to:
■ Business Process Requirements Gathering and SOW Drafting
■ Status and Strategy Meetings (Required)
• Configuration of Client -Owned Laserfiche Components
® Training on Laserfiche Components and/or Configured Laserfiche Business Processes
• Laserfiche Integration/Developer Assistance
RECORDS MANAGEMENT CONSULTING
When implementing an enterprise -wide Electronic Records Management system, it is important
for a Records Program and Records Policies to be in place beforehand. MCCi's Records
Management Consulting service focuses on revision and/or creation of such programs and
policies. If needed, the service should be completed prior to implementing MCCi's Laserfiche
Records Management module. Pricing is dependent on the level of service needed and can be
determined by setting up a meeting with MCCi and the appropriate Records Consultant. Services
cover a broad spectrum including designing records management plans, designing systems,
identifying records eligible for destruction, assisting with legal compliance, providing training and
any other records and information related service requirement.
ENTERPRISE SYSTEM REVIEW OF LASERFICHE
AREAS OF REVIEW INCLUDE:
• Review of data structure (folder structure, metadata, etc.)
• Security review and configuration
® Current paper/electronic Forms review
MCCi I Page 16 of 37
• Current Workflow/Capture review
• Assess current training needs
• Interviews with departments not using Laserfiche
® Utilization of Laserfiche Records Management Module
93 Integration/Mobile Access Needs
MCCI DELIVERABLES:
® Verbal report of findings while onsite
Up to 5 hours of consulting for up to 30 days after onsite consultation
CLIENT REQUIREMENTS:
Attendance by CIO/IT Director, Application administrators, departmental managers, and any
other leadership members
MCCI TRAINING SERVICES
The scope of all onsite or remote training services to be performed is notated in the Pricing Section.
LASERFICME TRAINING SERVICES
The Client is provided with instructor -led Laserfiche training, hands-on or train -the -trainer.
SYSTEM ADMINISTRATION TRAINING
® Client and Server Installation Procedure
® Security
® Tags
® Records Management
® System Settings
• Troubleshooting Procedures
FULL USER TRAINING
• Introduction to Laserfiche
• OCR and Full Text Indexing
• Searching & Annotations
® Briefcases and Migrating
■ Scanning and Importing
■ Extracting a Document
® Users and Groups — Active Directory
® Templates
Document Relationships
® Volumes
® Back Up Procedures
Technical Support Overview
■ Folders and the Folder Browser
• Document Display
■ Security
® Customize Laserfiche
® Index Card/Templates
• Volumes
RECORDS MANAGEMENT MODULE TRAINING (MODULE NOT INCLUDED)
The Client should have full knowledge of internal records management policies and have prior
experience in records management. This training will be quoted for clients with the Records
Management functionality of Laserfiche.
BASIC OVERVIEW TRAINING
• Records Series a
® Versioning
■ Cutoff Criteria 8
• Hold Period
• Event Dispositions
® Destruction
FOR RECORDS MANAGEMENT
Records Folders
® Document Links
Security Tags
= Vital Records
Cutoff Eligibility
a Retention Period
Disposition
0 Time Dispositions
Actions
Interim Transfers
a Final Disposition
Permanent
M Accession /
Records
Freezing
ADMIN CONSOLE SETUP FOR RECORDS MANAGEMENT
Cycle Definitions Setup w Locations Setup
MCCi I Page 17 of 37
■ Retention Schedules Setup ■ Cutoff Instructions Setup
TRAKIT AND ONESOLUTION LASERFICHE CONFIGURATION ASSISTANCE
Tamarac, FL (referred to here as the "Client") has requested additional assistance from MCCi be
provided while implementing the two integration pieces. MCCi can use these hours as needed to
assist in the configuration of filing workflows of imported TRAKiT documents, additional
configuration of Weblink Public Portal for viewing documentation, and other security or admin
configuration.
MCCi will also provide expertise to the TRAKiT and ONESolution development team with regards
to how the Laserfiche integration views documents in Weblink. This expertise will specifically
address the requirements of the URL called by TRAKiT or ONESolution to search for documents in
Laserfiche that were previously imported by TRAKiT or ONESolution.
TRAKiT and ONESolution are a new application for the Client, so no conversion services of their
data have been requested.
When TRAKiT imports a document to Laserfiche, it keeps a separate copy of that document on a
separate file server. MCCi has informed the Client that we are able to provide a script to add -in to
the Workflow that, based on the unique TRAKiT ID (to be labeled File Number in Laserfiche), can
be used to locate the document on the separate file server and delete it. The Client has opted to
not utilize the file system delete function at this time, which will result in a duplicate copy of the
document residing both in TRAKiT and Laserfiche. However, MCO can be contracted at a later
date to implement this functionality.
Assumptions and Exclusions
- Integration does not support the TRAKiT mobile application at this time.
- The Client will have a separate contract with Superion for the TRAKiT integration
implementation and provide MCCi project team access to their appropriate resources for
assistance.
MM I Page 18 of 37
PROFESSIONAL SEr i ANNUAL SUBSCRIPTION
PACKAGES+M i i
Each Client's Laserfiche Renewal covers break/fix support (i.e. resolution of error codes, etc.).
MCCi offers additional annual support packages to cover remote training, best practices
consultation, basic configuration services, and maintenance of existing complex business
processes.
MCCi Managed Services (MS) or MCCi Laserfiche Administration Services (LAS) are strongly
encouraged to be included with every support renewal.
Description
Additional Training
X
X
X
Additional System Set Up Consultation
X
X
X
Remote Implementation of Software Updates
X
X
X
Annual Review of Administration Settings
X
X
X
Remote Access Support
X
X
X
Priority Offering of Laserfiche CPPs & Laserfiche Empower
Registration Scholarships
X
X
X
Dedicated Laserfiche Certified Professional
X
X
Laserfiche Administration Configuration Services
X
X
Configuration and maintenance of BASIC business processes
utilizing Laserfiche Forms and Laserfiche Workflow
X
X
Configuration of Quick Fields sessions using purchased features
X
X
Basic Records Management Module Overview Training
X
X
Scheduled recurring consultation call upon Client's request
X
X
Maintenance of existing middleware/configurable integrations
X
X
Maintenance of MCCi/Client configured COMPLEX business
processes
X
Annual Review of business process configurations
X
*Workflow Managed Services also includes ability to consult on best practices specific to workflow;
additional remote training ideal for refresher training or new personnel; workflow security consultation and
more.
**A Business Process is a Workflow, Forms process or Quick Fields session that automates or streamlines
an organization -specific process.
Basic: A business process requiring minimal configuration and virtually no institutional knowledge,
allowing a MCCi Application Support Analyst to assist with configuration, support, and maintenance of
the process. Examples: Filing workflows, simple Forms or approval/notification workflows that have few
routing steps, no integration, and little to no database lookups.
Complex: A large business process with extensive configuration that is absolutely mission critical to the
organization. Examples: Large accounts payable process with a high volume of transactions, approval
steps, database lookups, etc. Complex business processes require MCCi's Application Support Analyst to
have institutional/process knowledge to configure the process.
FA Hours: MCCi allows clients to use their hours for a multitude of services, as long as a request will not
start a service that cannot be completed. None of the packages listed above are intended to be utilized
for configuration of a new COMPLEX business process. In those instances, a separate SOW is required.
MCCi I Page 19 of 37
MANAGED SERVICES (MS)
MCCi's Managed Services package provides additional training and assistance to a Client's
Laserfiche administrator and users. Pricing for the advanced block of hours is based on MCCi's
Support Technician hourly rate discounted by 10%. The number of hours included is based on
active products and will expire on the same date as your annual renewal. Managed Services can
be used for the following:
ADDITIONAL TRAINING
Additional web -based training is conducted to train new users or as refresher training for existing
users.
ADDITIONAL SYSTEM SET UP CONSULTATION
MCCi offers additional best practices consultation that includes recommendations for adding
additional departments, additional types of indexing, etc.
REMOTE IMPLEMENTATION OF SOFTWARE UPDATES
While your renewal covers free version updates for software, implementation of those updates is
sometimes overlooked. With the addition of Managed Services, MCCi is at your service to directly
assist with implementing software updates such as minor updates, quick fixes or point releases.
Dependent on complexity and client specific configurations, major software upgrades may or may
not be covered and should be discussed with your Account Management Team.
ANNUAL SYSTEM REVIEW & ANALYSIS
MCCi will access your system to review how your organization uses Laserfiche, to identify
potential issues, and to make recommendations for better use of the system. This analysis may
be performed annually and is an optional service that will be completed only if requested by the
Client.
REMOTE ACCESS SUPPORT
If requested, our Support Technicians can access your Laserfiche system remotely to resolve
issues, saving both time and money.
LASERFICHE CERTIFICATIONS
Priority offering of complimentary Laserfiche certifications, based on availability.
LASERFICHE CONFERENCE REGISTRATION
Priority offering of complimentary Laserfiche Empower registration, based on availability.
*Please see chart above for information on Workflow Managed Services.
CLIENT RESPONSIBILITIES FOR MS
• Configuration/maintenance of backups and any general network, security, or operating system
settings outside of Laserfiche
® Management and creation of retention policies related to Records Management Module
® Providing an IT contact (internal or third -party) for MCCi to work with as necessary
® Providing remote access capabilities as needed. If the Client requests MCCi to have unattended
access, the Client assumes all responsibility for the related session(s). The Client will work with
MCCi to set up user profiles, user tags, etc. to allow desired security rights/access.
LASERFICHE ADMINISTRATION SERVICES (LAS)
MCCi's Laserfiche Administration Services package is for Clients who need a Laserfiche
administrator, or additional Laserfiche administration services. Pricing for the advanced block of
hours is based on MCCi's Application Support Analyst hourly rate discounted by 10%. The number
of hours included is based on active products and will expire on the same date as your annual
renewal. Laserfiche Administration Services offers the following:
LASERFICHE ADMINISTRATION SERVICES: LEVEL 1
® Dedicated Laserfiche Certified Professional
• Laserfiche Administration configuration services - setting up users, metadata, security, etc.
• Configuration and maintenance of basic business processes utilizing Laserfiche Forms and
Workflow
• Configuration of Quick Fields sessions using purchased features - excludes custom scripting,
custom calculations, etc.
If Basic Records Management Module Overview Training
MCCi I Page 20 of 37
• Scheduled recurring consultation calls upon Client's request
• Maintenance of existing middleware/configurable integrations — does not include maintenance
of custom built integrations.
LASERFICHE ADMINISTRATION SERVICES: LEVEL 2
Level 2 includes the benefits of Level 1, but additionally provides the ability for MCCi to maintain
complex business processes, which requires knowledge transfer and maintenance of that
knowledge.
• Maintenance of MCCi/Client configured complex business processes — The Application Support
Analyst can maintain MCCi or Client configured complex business processes. For example:
minor tweaks, updates due to upgrades, process improvements, etc.
• Annual Review of business process configurations
CLIENT RESPONSIBILITIES FOR LEVEL 1 & LEVEL 2
• Configuration/maintenance of backups and any general network, security, or operating system
settings outside of Laserfiche
• Management and creation of retention policies related to Records Management Module
• Providing an IT contact (internal or third -party) for MCCi to work with as necessary
• Create/provide process diagrams (and any other necessary paperwork/examples)
• Providing remote access capabilities as needed. If the Client requests MCCi to have unattended
access, the Client assumes all responsibility for the related session(s). The Client will work with
MCCi to set up user profiles, user tags, etc. to allow desired security rights/access.
*For more complex Forms, Workflow, and Transparent Records Management configurations, please discuss a
Business Process Configuration Service with your Account Executive.
THE TRAINING CENTER FOR LASERFICHE (NOT INCLUDED)
MCCi's Training Center for Laserfiche annual subscription provides an easy, cost-effective way for
all users in your organization to access over 500 Laserfiche training videos.
BENEFITS
• 24/7 access to on -demand Laserfiche training videos and other resources
• Reduction in training expenses
• Caters to all skill levels from Basic Users to Advanced System Administrators
• Unlimited access for your entire organization
• User determined schedule and pacing
• Reduction in internal support and increased user productivity
• Increased efficiency through improved internal usage/adoption
■ Instant/budgeted training available in the case of employee turnover
• Enhance your organization's internal Laserfiche training program
*The Training Center subscription gate is based on Laserfiche full, retrieval, and WebLink/public portal users.
MCCi I Page 21 of 37
LASERFICHE LICENSING GUIDE
To determine which platform/license are applicable, please refer to the pricing section.
LASERFICHE PLATFORM
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Options: Web Distribution
Options: Pilot (25),
•• • 1 100,
Public Portal IUnlimited
tarter (10), •• •
• Laserfiche
(Per Laserfiche
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Add -on Option
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• Available
t Public Portal is licensed per Laser -fiche Application Server; Web Distribution version only comes with 1 security profile
tt Quick Fields is licensed per machine rather than per user. Multiple Quick Fields modules/options are available dependent
upon platform.
# Enterprise Forms Portal allows for Forms Portal to be activated on more than one Laser -fiche Forms Application Server
MCCi I Page 22 of 37
r E �
LASERFICHE WORKFLOW
Automates business processes, such as approvals, routing based on conditions, or database
integrations, improving consistency with how records are filed in Laserfiche.
LASERFICHE SNAPSHOT
Print directly into Laserfiche, capturing a "snapshot" of the electronic file at the time. These files
are saved in TIFF format, an unalterable image.
LASERFICHE EMAIL PLUG-IN
Allows instant electronic document distribution via standard MAPI-compliant e-mail applications.
This feature is included in every Full User and Retrieval User license.
LASERFICHE WEB ACCESS
A web -based thin client, offering virtually all document management capabilities of the standard
Laserfiche interface. Web Access allows your IT staff to roll out high -volume Laserfiche access and
version updates without increasing your organization's application support burden. Web Access
also includes access to Laserfiche Mobile and the Laserfiche SharePoint Integration resources.
LASERFICHE SHAREPOINT INTEGRATION
The SharePoint Integration (SPI) is built on the power of Laserfiche Web Access, a Section 508-
compliant thin client that reduces installation, support, and maintenance requirements. The
integration requires an on -premise installation of SharePoint.
LASERFICHE MOBILE/WEB ACCESS LIGHT
Let's organizations access the features of the Laserfiche Client through a smartphone or tablet.
They can remotely capture, edit, and search for documents, interact with Laserfiche Forms and
start/participate in a business process. Mobile is available for iOS, Windows, and Android devices.
Laserfiche Web Access or Laserfiche Forms is required for any/all mobile access options.
LASERFICHE DIGITAL SIGNATURES
A way of indicating that a document signature is authentic and has not been modified since the
signature was applied. Allows users to automatically sign and validate documents directly in the
Laserfiche Client or Laserfiche Web Access.
LASERFICHE AUDIT TRAIL MODULES
Starter Edition: Tracks basic events that occur in the repository and that involve accessing,
modifying, or exporting data. Basic events include creating, editing, printing, or deleting
documents, creating annotations, and assigning metadata.
Standard Edition: Builds on the Starter Edition by tracking additional security/access-related
events, and unsuccessful attempts to perform actions, such as failed attempts to access or
print documents.
Advanced Edition: All the functionality of the other two editions, and tracks more events
including password changes, creation or modification of users and groups, and changes to
repository -wide settings. It can also track all searches users perform, require users to enter
reasons for performing certain actions, and automatically add watermarks to printed
documents.
LASERFICHE SCANCONNECTTM
A collection of ISIS scanner drivers is included with Laserfiche ScanConnect. ScanConnect can be
purchased as an add -on to both Laserfiche scanning and Quick Fields.
MCCi I Page 23 of 37
LASERFICHE FORMS
Laserfiche Forms allows organizations to create electronic fillable forms for collection and
processing information. See the Laserfiche Licensing Guide for licensing options and descriptions.
Laserfiche Forms has flexible design options to meet your organization's needs. You can:
® Create custom forms from a library of field or selection elements.
• Utilize the Business process library includes (10.1+) a digital library of prebuilt form templates
designed for easier process automation deployment
® Automate business processes for form data to follow, such as decision -making, emailing, or
approvals (dynamic behaviors available with CSS and JavaScript).
• Role -based security is included to allow and restrict access to necessary functions for form
submitters, reviewers, approvers, form creators, and system administrators.
Reporting tools allow different views of details on submitted forms such as:
m User view of details about all submitted forms.
• Approver "dashboard" of submissions awaiting approval.
• Administrator views of all submissions by form and approval status.
• Forms can be used internally or externally (with the appropriate licensing). Publication options
include a login to forms system, public URL, secure URL, or embedded into a webpage.
Feature
Business process and form creation functionality*
Forms
Essentials
X
Forms
Professional
X
Operational Dashboard
X
X
View basic reports on process instances, tasks, and process data
X
X
Teams
X
X
Direct Approval through Email
X
X
Database Lookups
X
Performance Dashboard
X
Enhanced reporting with built-in data aggregation options such as count,
sum min max averse and median
X
Create advanced reports with data visualizations including charts and
graphs
X
Payment Gateway (Compatible Payment Processor Account Required)
X
* Includes JavaScript/CSS, field rules, and form themes
LASERFICHE FORMS PORTAL MODULE
The Forms Portal license allows Form submission from unlicensed (public) users. Forms Portal is
designed primarily for non-internal/public user submissions, therefore there is no Windows
Authentication security validation provided. The users that access Forms through the Forms Portal
can only submit forms (these users cannot participate in the business process after a form has
been submitted). The Forms Portal is licensed to a specific Forms instance/server, rather than to
the Laserfiche Application Server. Please note that if an organization desires to have a Forms
Portal for internal users, as well as a Forms Portal for external users, and security protocol
requires that these two Forms Portals reside on separate servers (one internal one external),
Enterprise Forms Portal or multiple Forms Portal licenses are required.
LIMITED USE ACCESS LICENSES
Laserfiche offers limited use and more affordable licensing options for clients in need of only a
subset of modules/features for a particular use case and/or group of users.
RETRIEVAL NAMED USERS
For users in need of read-only repository access. The Laserfiche email plug-in is included
and access is available through the Laserfiche Client or Laserfiche Web Access.
LASERFICHE FORMS AUTHENTICATED PARTICIPANTS
For users who do not have the need/budget for a Full Named User License/Forms
Professional license but do have the need for authenticated access to submit forms and
MCCi I Page 24 of 37
participate in forms approval processes. Note: In the Avante platform, a Forms
Authenticated Participant license is required for each Forms Server that the user needs to
submit to, whereas with the RIO platform Laserfiche Directory Services authentication can
be configured/utilized to avoid the need for additional licensing per user.
SUBSCRIPTION LASERFICHE EMPLOYEE PARTICIPANTS
For employees in need of read-only repository access and the ability to participate in forms
processes.
SUBSCRIPTION LASERFICHE COMMUNITY USERS
For non -employees and non -contractors. Provides read-only repository access and ability
to participate in forms processes (i.e. Vendor Management).
SUBSCRIPTION LASERFICHE EDUCATION COMMUNITY USERS
For accredited educational institutions that meet the requirements listed. Licenses are
reserved for the education community including faculty, students, alumni, and parents and
guardians of students. Faculty includes professors (assistant, adjunct, associated,
tenured), lecturers, and researchers. Provides read-only repository access and ability to
participate in forms processes.
• Educational Institutions: Defined as an accredited school organized and operated
exclusively for educational purposes. An accredited school must be:
■ A public or private K-12, vocational school, correspondence school, junior college,
college, university, or scientific or technical institution accredited by associations
recognized by the US Department of EDU and/or the State Board of EDU.
■ A preschool meeting all of the following:
-is an early childhood program that serves a minimum of ten children ages two
through five
-has been in operation for at least one year provides educational services.
• Administrative Offices or Boards of Education:
■ A district, regional, or state administrative offices of public Educational Institutions.
■ Administrative entities organized and operated exclusively for the administration of
private Educational Institutions
• Other state or local government entities nearly all of whose activities consist of
administrative support, of a nature that advances academic learning for public
Educational Institutions
® Administrative offices or boards of EDU of educational institutions: defined as district,
regional, and state administrative offices of the foregoing educational institutions defined
above
® Full and part-time faculty and staff of educational institutions:
■ Defined as all full and part time faculty and staff of educational institutions defined above
• Full and part-time matriculated students of higher education institutions:
a Defined as full and part-time matriculated students of a higher education institution defined
as a public or private vocational school, correspondence school, junior college, college,
university, or scientific or technical institution accredited by associations recognized by the
State Board of EDU and/or the U.S. Department of Education.
• Hospitals that are wholly owned and operated by an Educational Institution
• 'Wholly owned and operated" means that the Educational institution is the sole owner of
the said hospital and the only entity exercising control over the hospital's day-to-day
operations.
LASERFICHE IMPORT AGENT
Automatically retrieves files stored in a Windows folder and imports them into a Laserfiche
repository, performing OCR as part of the process.
LASERFICHE PUBLIC PORTAL - WEBLINKTM
The WebLink module publishes select documents in a Laserfiche repository to an intranet or the
Internet in read-only form. Built on ASP .NET, WebLink can be customized to match the look and
feel of an organization's Internet or intranet site.
MCCi I Page 25 of 37
LASERFICHE RECORDS MANAGEMENT
The Records Management module allows for managing the complete life cycle of records in
Laserfiche to include retention schedule management, legal holds/record freezes, disposition and
vital record management, etc.
LASERFICHE "QUICK FIELDS" (QF) BATCH PROCESSING TOOLS
High volume capture software that automates document import, classification, and indexing.
Quick Fields transforms data capture from a costly and labor-intensive operation into an efficient
process, improving the speed and accuracy of data capture. QF is a prerequisite for the following:
• QF Bar Code Validation Package: The Bar Code add -on reads bar codes on a specified
page, identifying pages, populating fields, determine document names, or determining file
location. Bar Code is very powerful when combined with Real Time Lookup. Supported
barcode formats: Codabar, CODE 39, CODE 128, EAN 8, EAN 13, Interleaved 2 of 5, UPCA,
and UPCE.
® QF Real-time Look up Validation Package: Lookup populates template fields and validates
metadata by retrieving data stored in third -party databases and other applications.
® QF Zone OCR Validation Package: The Zone OCR (Optical Character Recognition) add -on
will scan a specific zone on an image for text. The data returned by this process can be used
for identifying pages, populating fields, determine document names, or determining file
location.
• QF Forms Alignment: Automatically repositions scanned documents to match a master form,
correcting for scanning errors and improving data extraction.
• QF Document Classification: Designed for clients who handle multiple forms and document
types.
• QF Auto Stamp/Redaction/Bates Numbering: A document auto -numbering annotation
option.
• QF Optical Mark Recognition: Detects handwritten information, including marks on surveys.
• QF Agent: Enables administrators to schedule QF processing without operator intervention.
• QF Forms Identification: Automatically recognizes the document based on its overall
structure, even in the absence of bar codes, form data or other distinguishing information.
• QF Forms Extractor: Removes form outlines to isolate data for more accurate capture.
• QF Scripting Kit: Offers a QF script editor, allowing developers to write C# and VB.Net
Scripts.
LASERFICHE PLUSTM
Allows information stored in Laserfiche to be portable. When published by Laserfiche Plus files can
be viewed by anybody, regardless of whether they have Laserfiche installed. This software
prepares a copy of the Laserfiche files (images, text, electronic files, annotations, templates, and
field data) for burning directly to your removable media or to a temporary directory. Choosing to
publish to a temporary directory allows you to write it to your removable media at your
convenience.
MCCI'S OCR SCHEDULER FOR LASERFICHE
A simple, effective, and efficient way to mass OCR documents in Laserfiche. It allows
administrators to configure multiple OCR sessions and ensure OCR is being completed, without
end user interaction.
MCCi I Page 26 of 37
MCCi will provide necessary consultation upon request, as to the compatibility of current hardware with the Laserfiche System.
Changes and recommendations will be made at the time of consultation. Please keep in mind that these are the minimum system
requirements (see below) as recommended by MCCi, and should be considered independently rather than collectively. Additionally,
overhead for virtualization has not been factored in to these requirements. MCCi does not recommend any version of Windows that
is approaching or is beyond the "End of Extended Support Date" specified by Microsoft.
OS
Windows 10, Windows 8 or 8.1 (32 or 64), Windows 7 (32 or 64),
Windows Vista
Client/Scanning
CPU
2.8 GHz processor or faster
Station PC
Memory
4 GB RAM or more
Communications
TCP/IP
OS
Windows 10, Windows 8 or 8.1 (32 or 64), Windows 7 (32 or 64),
Windows Vista
Batch
CPU
2.8 GHz Processor or faster
Processing
Quick Fields
Memory
4 GB RAM or more
Machine
Communications
TCP/IP
High Volume Recommendation
Windows 7 x64 with 8 GB RAM, Intel Core 2 Duo Processors 3.33GHz
Windows Server 2016, Windows Server 2012 R2, Windows Server 2012,
OS
Windows 2008 R2, Server 2008 (Service Pack 2 or Higher) *64-13it Edition
Only
CPU
Quad -Core Processor, 2.5 GHz Processor or better
Laserfiche
Memory
8 - 12 GB RAM
Application
Server
Communications
TCP/IP
Microsoft SQL Server 2008 (Service Pack 1), Microsoft SQL Server 2008
Database Server
R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Microsoft SQL
Server 2016. Oracle 11g (11.1.0.7+), Oracle 12c
Express Editions of the above Microsoft SQL Server versions are supported
Image/File
Typical usage factoring is 18,000 black/white standard size images per GB. Clients typically use a Network
Server Storage
Attached Storage (NAS), Storage Area Network SAN or a Local Storage Device.
OS
Windows Server 2016, Windows Server 2012 R2, Windows Server 2012,
Windows 2008 R2, Server 2008, (Service Pack 2 or Higher)
CPU
4 Core Processor, 2.5 GHz Processor or better
Memory
4 GB RAM or higher
Laserfiche
Workflow
Communications
TCP/IP
Server
Microsoft SQL Server 2008 (Service Pack 1), Microsoft SQL Server 2008
R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Microsoft SQL
Server 2016, Oracle (11.1.0.7+), Oracle 11g R2 (11.2.0.1+), and Oracle
Database Server
12c
"Express" Editions of the above Microsoft SQL Server versions are
supported
Internet Information Services (IIS): IS 7 (Windows Server 2008), IIS 7.5
OS & IIS
(Windows Server 2008 R2), IIS 8 (Windows Server 2012), IIS 8.5
Windows Server 2012 R2), IIS 10 Windows Server 2016
CPU
Dual Core Processor, 2.5 GHz Processor or better
Laserfiche
Memory
4 GB RAM
Audit Trail
Communications
TCP/IP
Server
Local Storage
C:\ Drive with 40GB or greater available
Microsoft SQL Server 2008 (Service Pack 1), Microsoft SQL Server 2008
Database Server
R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Microsoft SQL
Server 2016, Oracle 11g (11.1.0.7+), Oracle 11g R2 (11.2.0.1+), and
Oracle 12c
MM I Page 27 of 37
Express Editions of the above Microsoft SQL Server versions are supported
OS
Windows Server 2008 (Service Pack 2 or Higher), or Windows Vista
SP2+ and Later
CPU
2.93 GHz or Faster
Memory
4 GB RAM
Laserfiche
Laserfiche Server version 9.0 or later if using Laserfiche Connector with
Connector
the Laserfiche Client
Laserfiche Server version 8.3 or later if using Laserfiche Connector with
Software Requirements
Web Access
Laserfiche Web Client version 10.2 or later to use the assign template and
fields action, the import action, or the show search count option with Web
Access.
Required if
Installing "Web Access/Client" or Public Portal - "Weblink"
Internet Information Services (IIS): IS 7 (Windows Server 2008), IIS 7.5
OS & IIS
(Windows Server 2008 R2), IIS 8 (Windows Server 2012), IIS 8.5
Windows Server 2012 R2), IIS 10 Windows Server 2016
CPU
Dual Core 2.8 GHz or faster processor
Memory
2 GB RAM or more
Web Browser (minimum versions): Laserfiche Web products operate most
Viewer
efficiently when using Internet Explorer 9. Other supported browsers are
Firefox, Safari and Chrome
Web Module
Laserfiche Public Portal — Weblink Per Processor (Unlimited) licensing
Server(s)
Clients are responsible for any
specifics: The Public Portal License allows unlimited connections per
additional security protocol
processor; however, a large number of connections may affect the
setup/associated fees that are
Laserfiche application server performance (one processor can handle
required to provide
roughly 100 to 150 concurrent retrieval connections). The client must
internal/external web access. An
have one Public Portal License for each Laserfiche application server they
example would be setting up
desire to connect to, and the Public Portal license must be licensed by the
"Kerberos" for thin client active
appropriate number of processors, which is required to match or exceed
directory authentication, or
the CPUs/processors on the Laserfiche application server that the Public
setting up VPN access to allow
Portal will connect to. For example, the client must have a dual -processor
Laserfiche's iPad/iPhone
or multiprocessor Public Portal license in order to connect to a Laserfiche
applications to connect through
Application Server that has two or more processors. Public Portal View
the Web Access server.
Only Licenses may only be used with Weblink; they are not available for
other applications.
OS
Windows Operation Systems: 32 & 64 bit
OCR Scheduler
Requirements
Laserfiche Version 9 Server (runs as a service), Laserfiche Version 9
for Laserfiche
Client.
Recommendation
1 dedicated Laserfiche Named User license
Must use ISIS drivers to be compatible with Laserfiche ScanConnect software. Scanner compatibility should be
Scanners
confirmed by referencing the most up to date Laserfiche published supported scanner list at:
h t I rfi h om static R urces/scanlist..html
Laserfiche Server
Version 9 or higher, Avante or Rio licensing model
Internet Information Services (IIS): IS 7 (Windows Server 2008), IIS 7.5
Web Server
(Windows Server 2008 R2), IIS 8 (Windows Server 2012), IIS 8.5
Windows Server 2012 R2), IIS 10 Windows Server 2016
CPU
4 Core or more
Memory
8 GB RAM or more
Hardware requirements may fluctuate based on the number of users
Note
logged in to the server. If you expect to have many simultaneous
Laserfiche
connections to your Laserfiche Forms server, we encourage you to
configure it with a faster CPU and/or add more RAM.
Forms
Microsoft SQL Server 2008, 2008 R2, 2012, 2012 R2, 2014 and 2016
Database Server
*Express Editions of the above Microsoft SQL Server versions are
supported
Users can fill out forms that start a process in Chrome (latest version),
Safari (Mac only), Firefox (latest version), Internet Explorer 11 and later,
Edge, Opera.
Client
The Laserfiche Forms inbox, Form Designer, Process Modeler,
Administrative pages, etc. must be viewed in Internet Explorer 11, Edge,
Firefox (latest version), or Chrome (latest version).
Laserfiche Forms also supports mobile browsing (Chrome, Firefox, and
Safari recommended).
MM I Page 28 of 37
Terms and Conditions
MCCI, a Limited Liability Company and subsidiary of MUNICIPAL CODE CORPORATION, which is duly organized and existing under the laws of the
State of Florida, hereinafter referred to m MCCI, hereby offers the Loserfiche Software & Services according to the following terms and conditions.
LASERFICHE SOFTWARE UPGRADE
One year of I.MP must be purchased for new products when upgrading. LSAP of the original product will not be credited. However, remaining
months of LSAP can be applied towards the new purchase of one year of LSAP for the new products. To receive any available software Credit for
prio s of softwa e, the client must have an active LSAP (support/maintenance that has not expired). In regards to Subscription or laxerfich,
Cloud licensing options, credits are not available for moving to or from an alternative Laserfiche licensing model.
INTEGRATIONS
3rd party Lase Niche integrations or utilities may consume one or more Laserfiche user licenses depending on he. the vendor designed and coded
the integration. These additional licensing needs should be verified by the client and considered in the ,at licensing purchased.
SOFTWARE ASSURANCE PLAN (SAP)
MCCI acts as 1st tier support and works with the manufacturer at a 2nd tier level when needed. MCCVa Software Assurance Packages include:
Access to software point release updates, Telephone or E-Mail support for software related issues, 24-hour FTP and web site access, technics!
bulletins and newsletters. Adjustments in annual support rates may be made to coincide with current U.S. inflation rates —any increase will not
teed the cumulative increase in the Consumer Price Index (CPI) occurring since the last price increase. Annual support payment is due in advance
of the date of renewal. Reinstatement fees may apply if payment is received more than 30 days after the data of renewal. Any updates requiring
shipment of software require Client to pay shipping costs. Annual support date is based on the following:
• For net new systems, the support date is set 30 days after MCCI submits software order to Laserfiche.
• For platform upgrades the support date is set immediately upon MCCI submitting software order to Laserfiche.
• For additional software, the support date is prorated to match the client's existing support date.
• For Subscription Licensing (only applicable if subscription licensing has been purchased), 45 day written notice to not renew is
required, and in the event of non-renewal/payment prior to the expiration date, the subscription software will stop functioning.
Cliennmaycontact MCCIsupportvia MCCYs Online Support Center,email(gyQ::, agmalnnpvatlons.pom),or telephone 866-942-0464. Support is
available Monday -Friday (excluding major holidays) from 8:00 a.m. —8:00 p.m. Eastern time.
SOFTWARE PURCHASES AND SUPPORT RENEWALS
Laserfiche policy dictates that MCCI as your current VAR of record, !s the VAR that Can download software licenses and activations for you. You Can
also only purchase additional Loserfiche software to expand or upgrade your Laserfiche system, and renew your Laserfiche Software Assurance
Plan (LSAP( under your current VAR of record. Unless you decide to cancel your contract with MCC! or Work with Laserfiche to formally change
your Laserfiche Var of Record, future software purchases and support renewals will be processed and provided by MCCI.
LASERFICHE RIO SHARED SERVICES PROVISIONS
The host entity is the owner of the Laserfiche licensing and registered m such with MCCI and Laserfiche corporate. For Laserfiche corporate licensing
rules, there Can only be one licensed entity per Laserfiche Rio platform. Licensing is non-transferrable. Addition, lly, the Host Entity is responsible for
cost allocation among the other entities that are utilizing its Laserfiche Rio Platform, and for being the main point of Contact for support provided
through MCCI.
SERVICE LEVEL AGREEMENT ISLA)
mars SLA is offered in addition to the Software Assurance Package. It is required in some circumstances, and offers the client escalated response
times depending on the severity of the support issue, as well as extended support hours and many other additional benefits. The SLA documentation
is readily available upon request
MCCI SOFTWARE CUSTOMIZATIONS
The client may elect to Contract with MCCi to customize the standard software. As standard software is upgraded, any customizations performed will
require support in the form of updating through our Integration Support Assurance Program (IMP). IMP must be current to receive updates to the
integration at no additional charge. Otherwise current hourly rates will apply. Upgrades to existing programs, or the acquisition of new programs
from vendors other than MCCI, may have an effect on customizations made to the software by MCCI. MCCI will not be held responsible if upgrades
or changes made by the client or another vendor or application preclude the operation of MCCYs customizations.
MCCI SOFTWARE CONFIGURATION SERVICES
The client may elect to contract with MCCI to configure the software. The client is responsible for testing all software configurations completed by
MCCI, By acknowledging this testing requirement, the Client waives any and all liability W MCCI for any fees, damages, etc., that Could be related W
software configurations.
TEST/EVALUATION SOFTWARE
Purchases of test and/or evaluation software are based on access time periods needed rather than perpetual software licensing.
CLIENT SOFTWARE CUSTOMIZATIONS
The client may also choose to customize their software internally, without MCCrs help. MCCI is not responsible for any damages caused by the ueefs
customization of the software. MCC! will not be held responsible for Correcting any problems that may occur from these customizations. Routine
updates to the software may affect any customizations made by the user. if MCCYs help is required to Correct/update any customizations made by
the client, appropriate charges will apply.
HARDWARE
MCC! does not support any hardware as part of this Contract. If hardware is purchased through MCCI, the client is required to obtain the appropriate
warranty and work directly with the manufacturer In regards to hardware support.
USE OF BASECAMP
Through the course of this project, MCCI may choose to utilize the third -party service Basecamp(http,//Caw .base om)for project
management and Seam collaboration. Documentatlon and correspondence exchanged between MCCI and The Client may be stared in Basecamp.
The Client acknowledges that Basecamp is responsible for secure storage of this documentation, and agrees that Basecamp's security
guidelines located at)intRL•//haxgliMiL grg/securgv are acceptable for the storage of The Client's data and correspondence exchanged with MCCI.
CLIENT INFORMATION TECHNOLOGY ASSISTANCE
In order for MCCI to excel in customer service, the client must provide timely access to technical resources. The client must provide adequate
technical support for all MCCi installation and support services. If the client does not have "in-house" technical support, it is the client's responsibility
to make available the appropriate Information Technology resources/consultant when needed.
SOFTWARE INSTALLATION
MCC! will install all software outlined herein. If additional software is needed to bring the site up to specntCations, client will be billed accordingly.
PROFESSIONAL SERVICES RESCHEDUUNG/CANCELLATIONS _
Travel Expenses: If the client Cancels or reschedules an installation after MCCI has made travel arrangements, travel expenses may be incurred due
to circumstances such as non-refundable airline tickets, hotel reservations, rental can, etc.
Site Preparation: The Client site should be ready for installation according W specifications outlined within the Hardware section. If site is not
prepared and results in Cancellation, delays, or rescheduling of an installation after MCCi has made travel arrangements, the Client may incur
expenses due to circumstances such as non-refundable airline tickets, training/inrtall charges, hotel reservations, rental cars, etc.
Project Delays: Requests made by the client to cancel/reschedule delivery of services, will cause a delay in delivery of the services and the overall
project. The client understands that MCCI will have to respect the timelines of other scheduled projects when rescheduling services due to a request
made by the client.
Doa On The Cloud Server Instances
MCCi offers"DMS On The Cloud" server instances to clients that would rather not acquire the physical or virtual infrastructure themselves. MCCI
offers this service through a partner (Gordon Flesch Company,Inc.). They are the leading provider of hosted Laserfiche server instances. Unless
noted otherwise, Docs On The Cloud server Instances are hosted !n AWS and include the creation, maintenance, and upgrades of purchased virtual
machines, maintenance of operating system software, and daily backup snapshots of the honed Infrastructure. In addhion, MCC! and the client
have the following responsibilities:
• MCCi: Initial installation of LF software components and ongoing application of LF upgrades if client subscribes to MCCrs Managed Services or
Laserfi a Administration Services package. MCC! also serves as first tier for support issues and handles all billing related to the service.
• Client: Serves as server and database administrator; maintains all non-Laserfiche and non -operating system applications,to Include required
database software acquisition, installation, maintenance, upgrades, and database maintenance routines.
ADDITIONAL SERVICES
As an additional service/prod— under this Contract, MCC and MCC! Can provide the following:
• Electronic Agenda and Legislative Management(Legistar). MCCI offers the G ranicus Legislative Management Suite(Legistar) and related services
which provides electronic automation and Creation of Agendas and Minutes. Legistar is also integrated with Laserfiche.
• Scanning and Digital Conversion Bureau. MCCi offers scanning, indexing and integration of hard copy documents, microfilm/microfiche, with
Laserfiche Software to provide the Client with the most powerful index retrieval search engine available.
• Open Records Req uest Selution U mtFOIAI. MCCI offers its JmtFOIA sciatic, to help agencies track Open Records Requests. JustF01A is a hosted
solution that is user-friendly, affordable, and integrated with Laserfiche ECM.
AGREEMENT EXTENDED TO OTHER GOVERNMENTAL UNITS
MCCI agrees to allow any other Government agency to purchase items, at the same terms, conditions and pricing as this contract during the period
of time that this Contract is in effect. Minor changes in terms and Conditions may be negotiated by MCCI and participating Government agencies. Arty
Orden issued against this agreement shall be the sole responsibility of the Government agency placing the order. It is understood that the Client
shall incur no financial responsibility in connection with any purchase by another Government agency.
UMTTED LABILITY
In no event shall MCCrs total liability to the client exceed the project fees paid to MCC! by the diem
FORCEMAIEURE
Neither Parry shall be liable for any delay or failure in Performance due to Cruses beyond Rs reasonable control.
CLIENT FINANCIAL SOLVENCY/BANKRUPTCY
MCCj may require payment in advance for products and services in response to learning of financial solvency or bankruptcy issues.
NO HIRE CLAUSE
Client and MCCi agree that during the period that this agreement is in force, including extensions or modifications thereto, and for an additional 12
onths following this Period, neither Client nor MCG will actively recruit, or solicit employees or independent contractors of of either company, —he
employees of any of the other Subcontractors; who are on salve payroll status and are currently participating in this Program, without the prior
written approval of the party whose employee or independent contractor is being Considered for employment. This does not prohibit any employee
from responding to or pursuing employment opportunities through normal media channels, i.e. newspapers, professional journals, etc. so long as it
is not related to this particular program and that it is not an attempt to ,,old the intent of the above restriction. If, during the term of, or within (12)
months after the termination of the performance period of this agreement, client hires directly, or indirectly contracts with any of MCCI s personnel
for the Performance of systems engineering and/or related services hereunder, client agrees to pay MCCI 125%of the fees paid to, or in favor of
such personnel for one (1) year after such personnel separates from service with Mai.
TERMINATION
The services provided in this agreement will be in full force and effect for a period of three (1) year from the date of shipment of the completed
product to the organization. Thereafter, this agreement will be automatically renewed from year to year, provided that either parry may alter or
cancel the terms of this agreement upon sixty (60) days' written notice.
MARKETING & REFERENCES
Client agrees to allow MCCI to publish and publicize testimonials and Case study information pertaining to MCCYS work with the Client. This information,
including the Gient's oBanuation name, logo, and Contact information will be used in all media types.
MCCI I Page 29 of 37
Submitted by: MCCi, a Limited Liability Company
Date: March 14, 2018
By: O..a
(Signature)
Donny Barsto-a— President
Noted Items Accepted by: TAMARAC, FL
Date: /
By:
(Printed Name & Title)
(Signature)
MichaW C. Cemech
City Manager
(Printed Name & Title)
312 �1) fC
MCCi I Page 30 of 37
ALCHEMY STATEMENT OF WORK FOR TAMARAC, FL (ATTACHMENT 1)
BACKGROUND
The Client currently has an Alchemy system with 40+ databases. The Client would like to be able to
migrate, indexed and integrated into their new Laserfiche system. The client will export the data out of
the Alchemy system as csv/dat files and use a custom-built utility to migrate and index the document
into their Laserfiche system. Unless otherwise stated in the scope of services, the migration process is
limited to migrating data from one system to Laserfiche.
PR03ECT 067ECTIVES
• Create a sample run of data migration
• Implement a full data migration for the outlined documents/metadata
• Quality assurance and testing to ensure migration aligns with agreed sample run
MILESTONES & DELIVERABLES
DetailMilestone
#1: Template and Folder MCCi will work with the client to map data from the
Mapping legacy system to Laserfiche folders and templates
#2: Sample Run MCCi will perform a sample run with a subset of data
to verify the accuracy and esthetics of the template
mapping.
#3: Data Migration MCCi staff will perform the data migration and deliver
to the client their indexed and migrated documents in
an easily imported format for Laserfiche. MCCi staff will
assist/perform the importing of these documents into
the clients Laserfiche system. Items covered:
• Build/configure custom utility used to facility
migration
• Migration code fixes for anomalies within the
documents and data outlined
• Volume consistency check/quality control
#4: Data Sampling & Testing MCCi will conduct testing on completed migration to
verify accuracy before requesting sign -off from client.
EXCLUDED
• MCCi is not responsible for the accuracy of existing indexing data and/or image quality, such as
errors on the media, image file corruption, data file corruption, orphaned records, encrypted
data, non -supported proprietary formats or other errors that are not controllable by MCCi.
• Due to the vast differences in how document management systems handle sticky notes,
redactions and annotations, data migration services do not include migration of sticky notes or
any other redactions and annotations from the legacy system to Laserfiche, unless otherwise
stated in this scope of services document.
• MCCi is not responsible for maintaining a copy of the original data, or a copy of the converted
data.
• Client is responsible for data export from Alchemy and running the migration tool for import to
Laserfiche repository.
ASSUMPTIONS
Ex: Data within this version of Alchemy is close to or similarly structured to previous version of
the system that we have dealt with.
The client will use the Native Alchemy export in conjunction with the Customer build migration
utility to perform the migration.
MCCi will provide training and support on the utility throughout the course of this project.
MCCI - STATEMENT OF WORK
CLIENT COMMITMENTS
Commitment.•
The Client will provide MCCi with remote access to the data for
Client
the purpose of review, and for assistance in configuring the
migration utility. If necessary, the client will make a copy of all
data to be migrated on an external hard drive and will send the
data to MCCi. Additional fees may apply if the data is of a size
that requires MCCi to acquire additional hardware to run the
migration process.
The client is required to give MCCi access to the original
Client
application as part of the migration process. If no access can be
given, this must be stated in the scope of work.
The client is responsible for final sign -off once migration services
Client
have been completed. Specifically, the client has 30 days to
review imported records to verify accuracy of migrated
electronic data. If the Client remains silent regarding their
findings and/or 30 days elapses without notification to MCCi;
the Client then deems the migration accurate and acceptable.
The client will be responsible for signing -off on "Sample Run"
Client
outlined under milestone #2 before MCCi completes full
migration outlined under "Milestone #3." Client will have two
weeks to "accept" or "deny" the "Sample Run" in milestone #2.
MCCI - STATEMENT OF WORK
CHANGE ORDER PROCESS
As this project progresses, it may be necessary to amend the Statement of Work (SOW).
The Client understands that any change to the original SOW will affect the total hours billed
and may extend the date of project completion. If necessary, the client will send a written
request to MCCi outlining a requested change. MCCi will assess the change and provide the
customer with a formal Scope Change Statement of Work be completing a Change Order
request that must be signed by the client. This revised SOW will include the full scope of the
change request, as well as any additional cost that may be necessary to implement the
change. The Change Order template can be found in Appendix A of this Statement of Work.
It may be necessary to halt work on this project while the client reviews the Scope Change.
After receiving the Scope Change Statement of Work, the client must return a signed
approval of the Scope Change to MCCi before work may proceed on the project.
ISSUE ESCALATION
Mechanisms for problem resolution and issue escalation. The following contact
information is used for resolution and escalation by The Client of any unresolved issues and
tasks. MCCi will acknowledge escalations in writing to include steps toward escalation
resolution.
PROJECT PRICING — DATA MIGRATION SERVICES
Based on the estimates provided by the Client and is dependent upon final sample testing.
Q Migration Services & Support (Up to 40 Hours) $8,200.00
- MCCi and client thoroughly review legacy data
- Custom Migration Utility
- Creation/verification Laserfiche metadata templates and folder structure:
Client should have existing Laserfiche Templates
- Sample run and presentation
- Migration code fixes and anomaly adjustments
- Data migration: Client will use the native Alchemy tools and the custom migration utility
to perform the migration.
- Volume Consistency check
Q Project Management Services (Up to 8 Hours) $1,480.00
Total Pricing $9,680.00
TERMS & CONDITIONS
Professional Services Pricing and Billing: MCCi has included a total amount of data migration and
professional services for this project. MCCi will invoice 50% of total contract amount upon receipt and
signed contract. Balance will be invoiced and billed upon delivery of the Data Migration Services for
Laserfiche. Sales Tax will be included where applicable. Payment will be due upon receipt of an
invoice. Upon import into Client production Laserfiche repository, Client has 30 days to review
imported records to verify accuracy of migrated electronic data. If the Client remains silent regarding
their findings and/or 30 days elapses without notification to MCCi; the Client, then deems the
migration accurate and acceptable.
Software Licensing Needs: Any additional software licensing needs related to this service/process
configuration, have not been considered or included as part of the scope of services. The Client is
responsible for ensuring that the required software licensing is available.
Client Staffing Changes: In the event that the primary Client contacts change during the project, a
change order may be required for training time and other related process changes caused by the
staffing change.
MCCi Software Configuration Services: The customer may elect to contract with MCCi to configure
the software. The customer is responsible for testing all software configurations completed by MCCi.
By acknowledging this testing requirement, the customer waives any and all liability to MCCi for any
fees, damages, etc., that could be related to software configurations.
Infrastructure/Hardware: It is The Client's responsibility to ensure that adequate
hardware/infrastructure is in place and capable of handling the extra resources that may be required
to support the Business Process Configuration, related software, etc.
Due Diligence: Data migrations may require investigation by MCCi prior to providing time estimates
and confirmation on programmatic feasibility. Due diligence time spent prior to contracting for
services is incorporated into the final project cost
Supported Data Types: TIFF Images from the legacy system will be migrated into Laserfiche. No
conversion of data types or removal of document wrappers will be completed during the migration
process unless specifically stated in this scope of services document. Files that are encrypted will not
be migrated.
Indexing: If indexing is desired and not currently contained within the electronic data migrated, the
Client is required to provide MCCi with a database (in a format accepted by MCCi and approved in this
scope) of indexing information which would be used to auto populate template fields. Additionally, the
index data must be associated with the documents via unique identifiers or pointers.
OCR: The client will be able to OCR the records internally, once the migration process is complete.
Security and Access Rights to Migrated Documents: Due to the vast differences in how
document management systems handle security and file access, the migrated data will not retain any
of the previous system security from the former document management system. It will be the
responsibility of the Client to apply the necessary security and access control to the migrated data in
Laserfiche. Prior to providing end user access, the Client should verify that all migrated data has had
the proper security applied, including view/write access and redactions (if utilized), which is
consistent with their existing Laserfiche security policy.
Retention of Migrated Records: After completion of the project, MCCi will purge all data and
records received and hosted associated with migration services outlined in this statement of work.
MCCI - STATEMENT OF WORK
APPENDIX A — CHANGE ORDER TEMPLATE
MCCi
Project Change Request
**TEMPLATE**
(Insert Date of Change Order)
Change Request Overview
The ******* has requested a change to the services described in the ******* Project
Statement of Work. The change requested will include development and project
management services provided by MCCi resources to develop and unit test software
enhancements, etc.
Change Request Impact
MCCi will utilize time from development resources to develop and unit test the specified
enhancements while continuing to work on completion of the deliverables within the
******** Project Statement of Work. The programming and testing services will be
included as an item on the MCCi task list and prioritized as appropriate by the Client.
Change Cost
It is estimated that this change will add *** hours/days of ***** time. Therefore, up to
$X will be billed by MCCi for delivery of these enhancements.
Change Approval
The changes, impact, and costs as described above are agreed to by MCCi and
*********
MCCi
******
By:
By:
Printed
Printed
Name:
Name:
Title:
Title:
MCCI - STATEMENT OF WORK 6
OPTIVIEW STATEMENT OF WORK FOR TAMARAC, FL (ATTACHMENT 2)
BACKGROUND
The Client currently has electronic records in an Optiview system which operates on SQL database
engine as the backend. The Client would like to have this data migrated, indexed, and integrated into
their new Laserfiche system. Unless otherwise stated in the scope of services, the migration process is
limited to migrating data from one system to Laserfiche.
PROJECT OBJECTIVES
• Create a sample run of data migration
• Implement a full data migration for the outlined documents/metadata
• Quality assurance and testing to ensure migration aligns with agreed sample run
MILESTONES He DELIVERABLES
Milestone Detail
#1: Template and Folder MCCi will work with the client to map data from the
Mapping legacy system to Laserfiche folders and templates
#2: Sample Run MCCi will perform a sample run with a subset of data
to verify the accuracy and esthetics of the template
mapping.
#3: Data Migration MCCi staff will perform the data migration and deliver
to the client their indexed and migrated documents in
an easily imported format for Laserfiche. MCCi staff will
assist/perform the importing of these documents into
the clients Laserfiche system. Items covered:
• Build/configure custom utility used to facility
migration
• Migration code fixes for anomalies within the
documents and data outlined
• Volume consistency check/quality control
#4: Data Sampling & Testing MCCi will conduct testing on completed migration to
verify accuracy before requesting sign -off from client.
EXCLUDED
• MCCi is not responsible for the accuracy of existing indexing data and/or image quality, such as
errors on the media, image file corruption, data file corruption, orphaned records, encrypted
data, non -supported proprietary formats or other errors that are not controllable by MCCi.
• Due to the vast differences in how document management systems handle sticky notes,
redactions and annotations, data migration services do not include migration of sticky notes or
any other redactions and annotations from the legacy system to Laserfiche, unless otherwise
stated in this scope of services document.
• MCCi is not responsible for maintaining a copy of the original data, or a copy of the converted
data.
ASSUMPTIONS
Ex: Data received for the migration will match the format and style of the data presented
during the scope call.
MCCI - STATEMENT OF WORK
CLIENT COMMITMENTS
ResponsibleCommitment
The Client will provide MCCi with remote access to the
Client
data for the purpose of review, and for assistance in
configuring the migration utility. If necessary, the client
will make a copy of all data to be migrated on an
external hard drive and will send the data to MCCi.
Additional fees may apply if the data is of a size that
requires MCCi to acquire additional hardware to run the
migration process.
The client is required to give MCCi access to the original
Client
application as part of the migration process. If no access
can be given, this must be stated in the scope of work.
The client is responsible for final sign -off once migration
Client
services have been completed. Specifically, the client
has 30 days to review imported records to verify
accuracy of migrated electronic data. If the Client
remains silent regarding their findings and/or 30 days
elapses without notification to MCCi; the Client then
deems the migration accurate and acceptable.
The client will be responsible for signing -off on "Sample
Client
Run" outlined under milestone #2 before MCCi
completes full migration outlined under "Milestone #3."
Client will have two weeks to "accept" or "deny" the
"Sample Run" in milestone #2.
CHANGE ORDER PROCESS
As this project progresses, it may be necessary to amend the Statement of Work (SOW).
The Client understands that any change to the original SOW will affect the total hours billed
and may extend the date of project completion. If necessary, the client will send a written
request to MCCi outlining a requested change. MCCi will assess the change and provide the
customer with a formal Scope Change Statement of Work be completing a Change Order
request that must be signed by the client. This revised SOW will include the full scope of the
change request, as well as any additional cost that may be necessary to implement the
change. The Change Order template can be found in Appendix A of this Statement of Work.
It may be necessary to halt work on this project while the client reviews the Scope Change.
After receiving the Scope Change Statement of Work, the client must return a signed
approval of the Scope Change to MCCi before work may proceed on the project.
ISSUE ESCALATION
Mechanisms for problem resolution and issue escalation. The following contact
information is used for resolution and escalation by The Client of any unresolved issues and
tasks. MCCi will acknowledge escalations in writing to include steps toward escalation
resolution.
MCCI - STATEMENT OF WORK
PROJECT PRICING - DATA MIGRATION SERVICES
Based on the estimates provided by the Client and is dependent upon final sample testing.
Q Migration Services & Support (Up to 42 Hours) $8,610.00
MCCi and client thoroughly review legacy data
- Migration of up to 22 Doc types:
Creation/verification Laserfiche metadata templates and folder structure:
Client should have existing Laserfiche Templates
- Sample run and presentation
Migration code fixes and anomaly adjustments
Data migration: Client may be required to assist in the actual migration (with
instruction and tools from MCCi) If original time estimates are exceeded
Volume Consistency check
Q Project Management Services (Up to 8 Hours) $1,480.00
Total Pricing $10,090.00
TERMS & CONDITIONS
Professional Services Pricing and Billing: MCCi has included a total amount of data migration and
professional services for this project. MCCi will invoice 5011/o of total contract amount upon receipt and
signed contract. Balance will be invoiced and billed upon delivery of the Data Migration Services for
Laserfiche. Sales Tax will be included where applicable. Payment will be due upon receipt of an
invoice. Upon import into Client production Laserfiche repository, Client has 30 days to review
imported records to verify accuracy of migrated electronic data. If the Client remains silent regarding
their findings and/or 30 days elapses without notification to MCCi; the Client, then deems the
migration accurate and acceptable.
Software Licensing Needs: Any additional software licensing needs related to this service/process
configuration, have not been considered or included as part of the scope of services. The Client is
responsible for ensuring that the required software licensing is available.
Client Staffing Changes: In the event that the primary Client contacts change during the project, a
change order may be required for training time and other related process changes caused by the
staffing change.
MCCi Software Configuration Services: The customer may elect to contract with MCCi to configure
the software. The customer is responsible for testing all software configurations completed by MCCi.
By acknowledging this testing requirement, the customer waives any and all liability to MCCi for any
fees, damages, etc., that could be related to software configurations.
Infrastructure/Hardware: It is The Client's responsibility to ensure that adequate
hardware/infrastructure is in place and capable of handling the extra resources that may be required
to support the Business Process Configuration, related software, etc.
Due Diligence: Data migrations may require investigation by MCCi prior to providing time estimates
and confirmation on programmatic feasibility. Due diligence time spent prior to contracting for
services is incorporated into the final project cost
Supported Data Types: TIFF Images from the legacy system will be migrated into Laserfiche. No
conversion of data types or removal of document wrappers will be completed during the migration
process unless specifically stated in this scope of services document. Files that are encrypted will not
be migrated.
Indexing: If indexing is desired and not currently contained within the electronic data migrated, the
Client is required to provide MCCi with a database (in a format accepted by MCCi and approved in this
scope) of indexing information which would be used to auto populate template fields. Additionally, the
index data must be associated with the documents via unique identifiers or pointers.
OCR: The client will be able to OCR the records internally, once the migration process is complete.
Security and Access Rights to Migrated Documents: Due to the vast differences in how
document management systems handle security and file access, the migrated data will not retain any
of the previous system security from the former document management system. It will be the
responsibility of the Client to apply the necessary security and access control to the migrated data in
Laserfiche. Prior to providing end user access, the Client should verify that all migrated data has had
the proper security applied, including view/write access and redactions (if utilized), which is
consistent with their existing Laserfiche security policy.
Retention of Migrated Records: After completion of the project, MCCi will purge all data and
records received and hosted associated with migration services outlined in this statement of work.
MCCI - STATEMENT OF WORK
APPENDIX A — CHANGE ORDER TEMPLATE
Project Change Request
**TEMPLATE**
(Insert Date of Change Order)
Change Request Overview
The ******* has requested a change to the services described in the ******* Project
Statement of Work. The change requested will include development and project
management services provided by MCCi resources to develop and unit test software
enhancements, etc.
Change Request Impact
MCCi will utilize time from development resources to develop and unit test the specified
enhancements while continuing to work on completion of the deliverables within the
******** Project Statement of Work. The programming and testing services will be
included as an item on the MCCi task list and prioritized as appropriate by the Client.
Change Cost
It is estimated that this change will add *** hours/days of ***** time. Therefore, up to
$X will be billed by MCCi for delivery of these enhancements.
Change Approval
The changes, impact, and costs as described above are agreed to by MCCi and
*********
MCci
******
By:
By:
Printed
Printed
Name:
Name:
Title:
Title:
MCCI - STATEMENT OF WORK 6
EXECUTIVE SUMMARY
COMPANY HISTORY
MCCi, a subsidiary of Municipal Code Corporation (The nation's leading codifier for local
government), has been providing Electronic Records Management Solutions to its clients
since 1998. With a client base of over 700 government agencies and satellite offices across
the country, we are striving to be the leading Electronic Records Management provider in
the United States.
In 2013, MCCi put together a customer focus group and collaborative initiative to develop a
better method of recording, tracking, and fulfilling Open Records Requests. The result was a
hosted and affordable solution on the most user-friendly platform: JustFOIA.
JusTFOIA PRICING
To determine which services and products are included with your project, please refer to the
Pricing Section below.
The below proposal for JustFOIA software subscription and services is run through
the service and licensing pricing reflected in The National Cooperative Purchasing
Association Contract (NCPA 11-04)
JustFOIA Population Tier 3: 30k - 70k
Payment Portal
Laserfiche Integration
Site Setup, Up to 2 Form/Process Configurations, User Setup, Up to 2 hours
training
Online Payment Portal Setup, Configuring and testing of integration with
Authorize.net
Laserfiche Integration Configuration, Installation and configuration of JustFOIA
plugin for Laserfiche. "Train the installer", up to 2 hours of remote assistance
For budgetary purposes, the Client should include $6,075.00 in annual budget
for renewal of the items quoted above.
$5,000 $4,500 $4,500
$750 $675 $675
$2,000
$1,800
$1,800
$250
$225
$225
$500
$450
$450
PAYMENT & BILLING TERMS
MCCi will invoice one hundred percent (100%) of the subscription amount upon providing
the Client online access to the JustFOIA service. Balance of total project will be invoiced
upon completion of the proposed professional services. Sales tax will be included where
applicable. Payment will be due upon receipt of an invoice. Client's annual subscription
renewal date is set based on thirty days after contract is received.
MCCi I Page 1 of 6
ADOBE ACROBAT PRO PLUGIN
With the Adobe Acrobat Pro Plugin, you can easily upload documents you are working on in
Adobe to a specific JustFOIA request. Use Adobe to create and edit documents, as well as to
apply redactions and other features available in the Adobe software. When you are ready,
you simply click on the JustFOIA button in the menu bar and uploading that document to
JustFOIA is as easy as picking the request number. In order to utilize this plugin, your
organization will need to have Acrobat Pro available to the user.
LASERPICHE INTEGRATION
Our Laserfiche integration makes it easy to leverage the power of Laserfiche to help fulfill
records requests. Do all of your searching, editing, and redaction in Laserfiche. Then with a
click of the JustFOIA menu button send selected documents directly into the response
documents of the specific JustFOIA request you choose. This integration makes it more
seamless to use Laserfiche and JustFOIA together to complete records requests. In order to
utilize this integration, each user will need a full Laserfiche license.
PAYMENT PORTAL
This feature requires an account with Authorize.net, which is the third -party payment
processor for this integration. Authorize.net handles all monetary transactions and sensitive
credit card data. JustFOIA integrates with Authorize.net to give you the ability to collect
payments from requestors online. The requestor goes to your site and enters in the request
number/security key, and is able to see any fees that they owe. If they owe fees, they are
able to pay through a secure authorize.net site. Once they pay, you can make their request
documents available for immediate download.
MCCi I Page 2 of 6
REMOTE CONFIGURATION - Configuration services are provided remotely. As part of the
standard configuration services MCCi will work with the client to configure up to two Records
Request Intake Processes, Unlimited users, as well as the departments, and security rights.
The configuration of all forms and processes are to be completed as part of the initial
project; if the client desires to take advantage of configuring a second process, it must be
done as part of the initial configuration services and prior to training. Subsequent
form/process configurations and users will be configured by the client, or the client may
contract with MCCi for additional services.
REMOTE TRAINING - JustFOIA is a simple and easy to use solution, therefore all training is
provided remotely. One remote user training session is included for each form process that
is being configured. In addition, one administrative training is included for the organization.
All training is conducted in a train the trainer format. Onsite live training can be conducted
at a negotiated rate.
)USTF01A LICENSING AND FEATURES - JustFOIA is an Open Records Request Tracking
Solution. It allows you to record, track, fulfill, and report on the records request process.
Below are the feature sets offered:
■ Public Facing Form Site - Online public request form accessible through client's website.
■ Email Notifications - Status and department updates, automated reminders as well as
daily digest and alert notifications.
■ Correspondence - Emails can be generated within the system and tracked under the
specific request. Emails can be custom created or through pre -configured templates.
In addition, other forms of correspondence related to a request can be tracked (phone
calls, letters or in person conversations).
■ Fee Tracking - Track fees, due dates, and payments.
■ On -Premise Archival - Export capabilities for archiving record request data locally.
■ Proactive Status Reporting - Dashboard interface allows for immediate status update.
■ Performance Metric Reports - Measure processing times by request type, department or
user.
• Global Reporting - Measure performance for all departments and request types.
■ Configurable Intake Form - Client branded intake form that can be configured remotely
or locally.
■ Mobile compatible - Compatible with most cellular devices.
■ Public Portal - Requesters can track their request through a secured private portal.
Status updates, invoices and request documents can all be provided for the requester.
■ Payment Portal (Optional) - Requestors can view or print the invoice and make partial
or whole payments. This feature requires an account with Authorize.net, which is the
third -party payment processor for this integration. Authorize.net handles all monetary
transactions and sensitive credit card data.
HARDWARE/SOFTWARE REQUIREMENTS
JustFOIA is a completely web -based hosted solution and therefore has no server -side
hardware components. End -user access is provided through a web interface, which means
no client -side software is required. We test and support the following browsers: Microsoft@
Internet Explorer@ version 10 or higher; Google Chrome TM, most recent stable version;
Mozilla® Firefox@, most recent stable version; Apple@ Safari@ most recent stable version.
MM I Page 3 of 6
10
When you become a client of MCCi, you gain much more than just a new product. You gain
a relationship between our staff and your organization to make your product
implementation successful and the usage of your product an enjoyable experience. In order
to make this possible, MCCi offers both Proactive and Technical Support.
PROACTIVE SUPPORT
You will have already worked with your Account Executive in the pre -project phase and they
will continue to support you. They will assist in pre -implementation processes and be a
resource for you for questions and answer and be in touch throughout the year to discuss
optimal system usage and ensure client satisfaction.
TECHNICAL SUPPORT
Your continued subscription to JustFOIA helps preserve your investment and extend the
benefits of your original purchase by providing you access to the assistance needed. You
have access to a toll -free line to call for technical support or submit tickets online through
our support center. You receive the following benefits:
• Free software updates for your current solution
® Periodic User webinars
® Embedded System Help Files
• Technical bulletins and newsletters
® Telephone Email/Phone Support (see below)
MCCi does provide continued technical support for all MCCi applications. Technical support is
provided via email or telephone during normal business hours of 8:00 a.m. to 8:00 p.m.
Eastern Time. Clients can designate several individuals who are to be the technical support
contacts. There is no limit on the number of technical support calls that can be made.
Customers may contact MCCi support via MCCi's Online Support Center, email
(support@mccinnovations.com), or telephone 866-942-0464.
MCCi I Page 4 of 6
MCCi, a Limited Liability Company and subsidiary of MUNICIPAL CODE CORPORATION, which is duly organized and existing under the laws of the State of Florida, hereinafter referred to as
MCCi, hereby offers the JustFOIA solution according to the following terms and conditions.
JUSTFOIA SUBSCRIPTION
MCCi is the developer and hosting provider for JustFOIA. An active subscription is required to access the solution. The official subscription date is established on the date MCCi grants initial
access to JustFOIA. Adjustments in annual subscription rates may be made to coincide with current U.S. inflation rates— any increase will not exceed the cumulative increase in the Consumer
Price Index (CPI) occurring since the last price increase.
JUSTFOIA IS AVAILABLE "AS -IS"
Though we want to provide a great service, there are certain things about the service we cannot promise. For example, the services and software are provided "as is", at your own risk, without
express or implied warranty or condition of any kind. We also disclaim any warranties of merchantability or fitness for a particular purpose. JustF01A will have no responsibility for any harm to
your computer system, loss or corruption of data, or other harm that results from your access to or use of the Services or Software. Some states do not allow the types of disclaimers in this
paragraph, so they may not apply to you.
LIMITED LIABILITY
In no event shall MCCfs total liability to the client exceed the project fees paid to MCCi by the client. Due to the intended use ofJustFOIA being focused on "Open Records" Requests, MCCi assumes that
only public and non -confidential data will be uploaded to the solution, and the full Terms of Use are accessible on the home page ofthe JustFOIA solution.
FORCE MAIEURE
Neither parry shall be liable for any delay or failure in performance due to causes beyond its reasonable control.
CLIENT FINANCIAL SOLVENCY/BANKRUPTCY
MCCi may require payment in advance for products and services in response to learning of financial solvency or bankruptcy issues.
NO HIRE CLAUSE
Client and MCCi agree that during the period that this agreement is in force, including extensions or modifications thereto, and for an additional 12 months following this period, neither Client
nor MCO will actively recruit, or solicit employees or independent contractors of either company, or the employees of any of the other Subcontractors; who are on active payroll status and are
currently participating in this Program, without the prior written approval of the party whose employee or independent contractor is being considered for employment. This does not prohibit
any employee from responding to or pursuing employment opportunities through normal media channels, i.e. newspapers, professional journals, etc. so long as it is not related to this
particular program and that it is not an attempt to avoid the intent of the above restriction.
If, during the term of, or within (12) months after the termination of the performance period of this agreement, client hires directly, or indirectly contracts with any of MCCi s personnel forthe
performance of systems engineering and/or related services hereunder, client agrees to pay MCCi 125% of the fees paid to, or in favor of such personnel for one (1) year after such personnel
separates from service with MCCL
TERMINATION
The services provided in this agreement will be in full force and effect for a period of three (3) years from the date of shipment of the completed product to the organization. Thereafter, this
agreement will be automatically renewed from year to year, provided that either party may alter or cancel the terms of this agreement upon sixty (60) days' written notice.
USE OF BASECAMP
Through the course of this project, MCCi may choose to utilize the third -party service Basecamp (htto://www.basecamo.mm) for project management and team collaboration. Documentation
and correspondence exchanged between MCCi and The Client may be stored in Basecamp. The Client acknowledges that Basecamp is responsible for secure storage of this documentation,
and agrees that Basecamp's security guidelines located at httos://basecamo.cgm/security are acceptable for the storage of The Client's data and correspondence exchanged with MCCL
OTHERCONTENT
The Services may contain links to third -party websites or resources. JustFOIA does not endorse and is not responsible or liable for third -party website availability, accuracy, the related content,
products, or services. You are solely responsible for your use of any such websites or resources.
MARKETING & REFERENCES
Client agrees to allow MCCi to publish and publicize testimonials and case study information pertaining to MCCi's work with the Client. This information, including the Client's organization
name, logo, and contact information will be used in all media types.
MCCi SOFTWARE CONFIGURATION SERVICES
The customer may elect to contract with MCCi to configure the software. The customer is responsible for testing all software configurations completed by MCCi. By acknowledging this testing
requirement, the customer waives any and all liability to MCCi for any fees, damages, etc., that could be related to software configurations.
MM I Page 5 of 6
The terms of this agreement shall remain in force and effect for a period of ninety (90) days from the
date appearing below, unless accepted by the Client.
Submitted by: MCCi, a Limited Liability Company
Date: March 14, 2018
By:
Noted Items Accepted by
Date:
By:
(Signature)
Donny Barstow— President
(Printed Name & Title)
TAMARAC, FL
;;4�we'k v?- i ,/,�
....W I== %I. %'Mem
City Manager
(Printed Name & Title)
ail Q s '76
MCCi I Page 6 of 6