HomeMy WebLinkAboutCity of Tamarac Resolution R-2013-045Temp. Reso # 12332
May 22, 2013
Page 1
CITY OF TAMARAC, FLORIDA
RESOLUTION NO. R-2013- g5--
A RESOLUTION OF THE CITY COMMISSION OF THE CITY
OF TAMARAC, FLORIDA, APPROVING AN INTERLOCAL
AGREEMENT BETWEEN THE CITY OF TAMARAC AND THE
TOWN OF SOUTHWEST RANCHES TO REPLACE AND
ENHANCE THE TECHNOLOGY USED BY THE TOWN OF
SOUTHWEST RANCHES, AND TO PROVIDE REMOTE
MONITORING AND INFORMATION TECHNOLOGY
SUPPORT SERVICES; AUTHORIZING THE APPROPRIATE
CITY OFFICIALS TO EXECUTE SAID AGREEMENTS AND
TAKE ALL STEPS NECESSARY TO EFFECTUATE THE
INTENT OF THE RESOLUTION; PROVIDING FOR
CONFLICTS; PROVIDING FOR SEVERABILITY; AND
PROVIDING FOR AN EFFECTIVE DATE.
WHEREAS, the City of Tamarac Information Technology Department is responsible
for the provision of information technology support services, and for ensuring the continued
availability and reliability of computer systems; and
WHEREAS, the Town of Southwest Ranches has expressed interest in contracting
with the City of Tamarac for information technology support services; and
WHEREAS, exploring opportunities to expand the services of the IT Department
beyond the boundaries of the City of Tamarac was identified as a strategic direction; and
WHEREAS, the City of Tamarac and the Town of Southwest Ranches have
negotiated an Interlocal Agreement attached hereto as "Exhibit 1, that will provide the
aforementioned services in a cost-effective and efficient manner to the Town of Southwest
Ranches and provide the City of Tamarac reasonable compensation; and
WHEREAS, the proposed agreement is for a term of five (5) years, automatically
renewed each year unless cancelled by either party ; and
WHEREAS, in return for the services provided, the City of Tamarac will receive
Temp. Reso # 12332
May 22, 2013
Page 2
$90,860.39 for startup services and $18,000 in annual support fees, paid monthly; and
WHEREAS, the Information Technology Director and Financial Services Director
recommend approval of an Interlocal Agreement with the Town of Southwest Ranches for
information technology support services; and
WHEREAS, the City Commission of the City of Tamarac believes an Interlocal
Agreement with the Town of Southwest Ranches for information technology support
services is in the best interest of the City of Tamarac.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF TAMARAC, FLORIDA:
SECTION 1: The foregoing "WHEREAS" clauses are hereby ratified and confirmed
as being true and correct and are hereby made a specific part of this Resolution upon
adoption hereof. All Exhibits attached hereto are hereby incorporated herein and made a
specific part of this resolution.
SECTION 2: The City Commission hereby approves the Interlocal Agreement
between the City of Tamarac and the Town of Southwest Ranches providing for
information technology support services and authorizes the appropriate City Officials to
accept and execute the Interlocal Agreement, to execute future renewals provided for in
the respective Agreement assuming all terms and conditions of the Agreements remain
equal, and to take all steps necessary to effectuate the intent of this resolution..
SECTION 3: All Resolutions or parts of resolutions in conflict herewith are hereby
repealed to the extent of such conflict.
SECTION 4: If any clause, section, other part or application of this Resolution is
held by any court of competent jurisdiction to be unconstitutional or invalid, in part or
Temp. Reso # 12332
May 22, 2013
Page 3
application, it shall not affect the validity of the remaining portions or applications of this
Resolution.
SECTION 5: This Resolution shall become effective immediately upon its passage
and adoption.
PASSED, ADOPTED AND APPROVED this day of , 2013.
6
BETH TALABISCO
MAYOR
ATTEST:
PATRICIA TEUFE , CMC
INTERIM CITY CLERK
RECORD OF COMMISSION VOTE:
MAYOR TALABISCO
DIST 1: COMM. BUSHNELL
DIST 2: COMM. ATKINS-GR D�v.zO
DIST 3: COMM. GLASSER l
DIST 4: WM DRESSLER_�
I HEREBY CERTIFY THAT I HAVE
APPROVED THIS RESOLUTION
AS TO FORM
'Uv
SAWEL S. GOREN
`"CITY ATTORNEY
CITY OF TAMARAC
INTERLOCAL AGREEMENT FOR INFORMATION
TECHNOLOGY RELATED SERVICES
The City of Tamarac is pleased to provide a turnkey solution that will replace and enhance the
technology used by the Town of Southwest Ranches, including the network infrastructure, servers and
software, and provide remote monitoring and information technology support services to maintain the
environment moving forward. The following agreement details the scope of work to be provided.
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INTERLOCAL AGREEMENT BETWEEN THE CITY OF TAMARAC AND THE TOWN OF SOUTHWEST RANCHES
FOR INFORMATION TECHNOLOGY RELATED SERVICES
THIS INTERLOCAL AGREEMENT made and entered into on the o?oZ� of
� , 2013, by and between:
The CITY OF TAMARAC, a Florida municipal corporation, hereinafter referred to
"TAMARAC";
and
The TOWN OF SOUTHWEST RANCHES, a Florida municipal corporation, hereinafter
referred to as "SOUTHWEST RANCHES". TAMARAC and SOUTHWEST RANCHES may be
collective referred to as the "PARTIES".
NOW, THEREFORE, in consideration of the mutual terms, covenants, promises, and
payments hereinafter set forth, TAMARAC and SOUTHWEST RANCHES agree as follows:
I. Client Services to be Provided
A. Initial Project Startup Services
The following services are provided at the initiation of the project, and include the
following, as further defined in Appendix A. Initial Project Startup Services.
1.Consulting Services
a. Network Design and Engineering —TAMARAC will design and engineer a
new network, server and telephone system infrastructure that will be
used to facilitate SOUTHWEST RANCHES' operations.
2.Professional Services
a. Hardware and Software Installation — TAMARAC will install and
configure new hardware and software to support SOUTHWEST
RANCHES's operations.
b. Server and Network Management — TAMARAC will configure the
appropriate features and functionality on the new server and network
infrastructure to support remote monitoring and management
capabilities.
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3. Project Timeline
a. Upon completion of pre -planning activities, procurement and delivery
of applicable hardware, the project will last approximately twelve (12)
weeks. The estimated dates for beginning and conducting the Project
will be mutually agreed upon by both TAMARAC and SOUTHWEST
RANCHES after receipt of applicable payments due upon execution of
the contract.
B. Managed Services
The following services are provided on an ongoing basis as part of this Agreement,
and include the following:
1.Virtual IT Department
a. TAMARAC will provide SOUTHWEST RANCHES with Information
Technology Support Services, as defined and governed by the Service
Level Agreement (SLA), as included herein Appendix B.
2.Remote Network Monitoring
a. In order to facilitate the appropriate alerting and response measures,
where possible, TAMARAC will configure all network infrastructure,
servers, workstations, and other equipment for remote monitoring,
thereby providing the means to automatically generate and open
service requests for problems as they arise.
II. Terms of Service
TAMARAC's Client Services ("Services") are provided to SOUTHWEST RANCHES under the
terms of this Agreement and any written amendments thereto. SOUTHWEST RANCHES
expressly agrees to the following terms and conditions:
A. Contract Term and Renewals
1.The Initial Term of the Agreement shall be five (5) years from the Effective Date
of the Agreement, with each year of the Initial Term referred to herein as Year
1, Year 2, Year 3, Year 4 and Year 5.
2.The Initial Term and any Renewal Term(s) shall collectively be referred to herein
as the "Term".
3.Following the Initial Term, this Agreement shall automatically renew for
successive one (1) year periods, subject to payment of applicable fees, unless
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either party notifies the other party of its intention not to renew no less than
ninety (90) days prior to the expiration of the Initial Term or Renewal Term.
SOUTHWEST RANCHES will be advised of the costs for any future Renewal
Terms one hundred eighty (180) days prior to the expiration of the Initial Term,
or prior to the expiration of any subsequent Renewal Term.
B. Cost of Services, Billing and Payments
1.Startup Costs
a. Startup Costs, as detailed in Appendix C. Cost of Services, Section I.
Startup Costs, incorporate the initial, non -recurring costs for Consulting
Services, including Network Design and Engineering; Professional
Services, including Hardware and Software Installation, and Server and
Network Management; as previously defined in Section I. Client Services
to be Provided, Sub -section A. Initial Project Startup Services.
b. Startup Costs are non -recurring costs, due upon execution of the
Agreement.
2.Information Technology Support Services
a. Information Technology Support Services incorporate recurring costs for
Managed Services, including a Virtual IT Department and Remote
Network Monitoring, as previously defined in Section I. Client Services
to be Provided, Sub -section B. Managed Services.
b. Fees for Information Technology Support Services include recurring and
non -recurring costs, and are further defined in Appendix C. Cost of
Services, Section II. Information Technology Support Services. Recurring
charges are due monthly, in advance of the next month of service. Non-
recurring charges are due within thirty (30) days following receipt of an
invoice from TAMARAC (Net 30 Terms).
c. Payment for the first month of recurring fees associated with
Information Technology Support Services is due upon execution of the
Agreement, and each successive month thereafter on the first day of
each month.
d. TAMARAC shall notify SOUTHWEST RANCHES of recurring fees due by
sending an invoice to SOUTHWEST RANCHES.
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3.Hardware Maintenance and Support Contracts
a. Hardware Maintenance and Support Contracts are services sold by third
parties (hardware vendors) that provide for technical support and
replacements for equipment during a covered period.
b. Fees for third -party Hardware Maintenance and Support Contracts are
recurring costs, and are further defined in Appendix C. Cost of Services,
Section III. Hardware Maintenance and Support Contracts.
4.Software Licensing, Subscriptions and Maintenance and Support Contracts
a. Software Licensing and Subscriptions are legal instruments governing
the use or redistribution of software during the covered period.
Software Licensing and Subscriptions are sold by third parties (software
vendors) that provide a contractual right to use such software.
Software Maintenance and Support provides for technical support from
applicable software vendors, as well as access to future upgrades during
a covered period.
b. Fees for third -party Software Licensing, Subscriptions and Maintenance
and Support Contracts include recurring and non -recurring costs, and
are further defined in Appendix C. Cost of Services, Section IV. Software
Licensing, Subscriptions and Maintenance and Support Contracts.
c. Fees, both recurring and non -recurring, for third -party Software
Licensing, Subscriptions and Maintenance and Support Contracts are
due within thirty (30) days following receipt of an invoice from
TAMARAC (Net 30 Terms).
5.Additional Charges
a. Any equipment or parts needed as part of ongoing maintenance,
repairs, replacements, or as a result of new installations or systems, not
otherwise covered by applicable vendor service contracts, as approved
by SOUTHWEST RANCHES, will be paid for by SOUTHWEST RANCHES.
b. Payment for any Additional Charges incurred is due within thirty (30)
days following receipt of an invoice from TAMARAC (Net 30 Terms).
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6.Invoicing and Payments
a. Invoices shall be sent to:
Town of Southwest Ranches
13400 Griffin Road
Southwest Ranches, FL 33330
b. SOUTHWEST RANCHES shall make payment to TAMARAC within thirty
(30) calendar days after receipt of each invoice. Payment shall be sent
to the attention of:
City of Tamarac
Financial Services
Attn: Accounts Receivable
7525 NW 88th Avenue
Tamarac, FL 33321
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7. Projected Cost of Service
a. The projected cost of service during the Initial Term is as follows*:
Year 1 Total
$108,860.39
Startup Costs
$79,238.70
Information Technology Support Services
$18,000.00
Software Licensing, Subscriptions and
$11,621.69
Maintenance and Support Contracts
Year 2 Total
$29,621.69
Information Technology Support Services
$18,000.00
Software Licensing, Subscriptions and
$11,621.69
Maintenance and Support Contracts
Year 3 Total
$34,575.00
Information Technology Support Services
$18,540.00
Hardware Maintenance and Support Contracts
$3,489.86
Software Licensing, Subscriptions and
$12,545.14
Maintenance and Support Contracts
Year 4 Total
$28,459.26
Information Technology Support Services
$19,096.20
Hardware Maintenance and Support Contracts
$287.50
Software Licensing, Subscriptions and
$9,075.56
Maintenance and Support Contracts
Year 5 Total
$29,319.64
Information Technology Support Services
$19,669.08
Hardware Maintenance and Support Contracts
$575.00
Software Licensing, Subscriptions and
$9,075.56
Maintenance and Support Contracts
* Costs are based on projections as defined in Appendix C. Cost of
Services, and do not
include Additional Charges as may be incurred during
the Initial Term, nor
include ancillary Trip Charges or charges for After Hours Service.
b. The projected cost of the Agreement during the Initial Term, based
upon the cost for Startup Services; Information Technology Support
Services; Hardware Maintenance and Support Contracts; and Software
Licensing, Subscriptions and Maintenance and Support Contracts; not
including any Additional Charges, ancillary Trip Charges or charges for
After Hours Service, is $230,835.98 .
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C. Non -Discrimination & Equal Opportunity Employment
1.During the performance of the Service, TAMARAC and SOUTHWEST RANCHES
shall not discriminate against any employee or applicant for employment
because of race, color, sex, religion, age, national origin, marital status, political
affiliation, familial status, sexual orientation, or disability, if qualified.
D. Independent Contractors
1.Each party is and shall remain an independent contractor and nothing in this
Agreement shall be deemed or construed to create an employer/employee,
joint venture, or partnership relationship between TAMARAC and SOUTHWEST
RANCHES. Neither party shall have any authority to inure any obligations on
behalf of the other party or to make any promise, representation, or to contract
of any nature on behalf of the other party.
E. Use of Information / Ownership of Documents
1.SOUTHWEST RANCHES shall be required to work in harmony with TAMARAC
and other consultants relative to providing information requested in a timely
manner and in the specified form. Any and all work products, documents,
records, disks, original drawings, specifications or other information developed
as a result of this Agreement shall become the property of SOUTHWEST
RANCHES upon completion for its use and distribution as may be deemed
appropriate by SOUTHWEST RANCHES. Except as specifically authorized by
SOUTHWEST RANCHES in writing, information and other data developed or
acquired by or furnished to TAMARAC or consultants in the performance of this
Agreement shall be used only in connection with the services provided
SOUTHWEST RANCHES. Any and all information concerning personnel records
or otherwise privileged information protected by applicable privacy and public
records laws shall be considered confidential, and TAMARAC shall take
commercially reasonable measures to protect such confidential information.
TAMARAC may not divulge or disclose any confidential information, unless so
required by order of a court of competent jurisdiction.
F. Ownership of Equipment
1.AII equipment and licensing purchased as part of this Agreement shall become
the property of SOUTHWEST RANCHES.
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G. Notices
1.Unless otherwise specified herein, all notices and other communications
required or permitted under this Agreement shall be in writing and given by:
hand delivery; registered or certified mail, return receipt requested; overnight
courier, or facsimile to:
TAMARAC
City of Tamarac
Information Technology
Attn: Levent Sucuoglu
7525 NW 88th Avenue
Tamarac, FL 33321
With a copy to City Attorney at the following address:
Goren, Cherof, Doody & Ezrol, P.A.
3099 East Commercial Blvd., Suite 200
Fort Lauderdale, FL 33308
SOUTHWEST RANCHES
Town of Southwest Ranches
Office of the Town Administrator
Attn: Andrew Berns
13400 Griffin Road
Southwest Ranches, FL 33330
or to such other address as any party may designate by notice complying with
the terms of this Section. Each such notice shall be deemed delivered:
on the date delivered if by personal delivery of overnight courier;
on the date upon which the return receipt is signed or delivery is refused or the
notice is designated by the postal authorities as not deliverable, as the case may
be if mailed; and
on the date of transmission with confirmed answer back if by fax.
H. Insurance
1.TAMARAC shall furnish SOUTHWEST RANCHES with written verification of
liability protection in accordance with state law prior to or at the time of
execution of this Agreement. TAMARAC shall maintain such insurance in full
force and effect during the life of this Agreement. TAMARAC shall provide to
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SOUTHWEST RANCHES's Risk & Safety Manager or designee certificates of all
insurances required under this section prior to beginning any work under this
Agreement.
I. Indemnification
1.SOUTHWEST RANCHES is a municipal agency as defined in §768.28, Florida
Statutes, and agrees to be fully responsible for the acts and omissions of its
agents or employees to the extent permitted by law while they are employed by
SOUTHWEST RANCHES. Nothing herein is intended to serve as a waiver of
sovereign immunity by any party to which sovereign immunity may be
applicable. SOUTHWEST RANCHES shall hereby add TAMARAC as an additional
insured. SOUTHWEST RANCHES shall furnish TAMARAC with written verification
of liability protection in accordance with state law prior to or at the time of
execution of this Agreement. Nothing herein shall be construed as consent by a
state agency or political subdivision of the State of Florida to be sued by third
Parties in any matter arising out of this Agreement.
2.TAMARAC is a municipal agency as defined in §768.28, Florida Statutes, and
agrees to be fully responsible for the acts and omissions of its agents or
employees to the extent permitted by law while they are employed by
TAMARAC. Nothing herein is intended to serve as a waiver of sovereign
immunity by any party to which sovereign immunity may be applicable.
TAMARAC shall hereby add SOUTHWEST RANCHES as an additional insured.
TAMARAC shall furnish SOUTHWEST RANCHES with written verification of
liability protection in accordance with state law prior to or at the time of
execution of this Agreement. Nothing herein shall be construed as consent by a
state agency or political subdivision of the State of Florida to be sued by third
Parties in any matter arising out of this Agreement.
3.Notwithstanding anything to the contrary contained herein, SOUTHWEST
RANCHES and TAMARAC shall, at all times, be entitled to the benefits of
sovereign immunity as provided in Section 768.28, Florida Statutes, and
common law. Nothing contained in this Agreement shall be construed as a
waiver of sovereign immunity.
4.Notwithstanding anything to the contrary contained herein, the terms and
conditions of this Article shall survive the expiration or termination of this
Agreement.
J. Termination
1.Each party is authorized to terminate this Agreement, with or without cause, by
providing the other party ninety (90) days notice of its intention to terminate
the agreement. In the event that SOUTHWEST RANCHES terminates this
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Agreement for convenience, no fees for the current Term of Service will be
refunded. In the event that TAMARAC terminates for convenience, any fees for
the remainder of the current Term of Service shall be refunded on a pro-rata
basis. All fees for any additional costs incurred (such as those for equipment or
parts needed as part of ongoing maintenance, repairs replacements, or as a
result of new installations or systems) remain due upon receipt of an invoice
from TAMARAC.
2.Notice shall be provided as required by Section II. Terms of Service, Sub -section
G. Notices.
K. Governing law; Venue
1.The validity, construction, and effect of this Agreement shall be governed by the
laws of the State of Florida.
L. Dispute Resolution
1.In the event that a claim, objection or dispute arising out of the terms of this
Agreement is unable to be resolved between the parties, both parties agree to
submit to non -binding mediation using a third party mediator, acceptable to
both parties. The mediator shall strive to resolve such claim, objection or
dispute prior to any party seeking court action.
2.In the event that mediation is unsuccessful, such claim, objection or dispute
shall be litigated in the Seventeenth Judicial Circuit in and for Broward County,
Florida.
M. Entire Agreement
1.This agreement contains the entire understanding of the Parties relating to the
subject matter hereof superseding all prior communications between the
parties whether oral or written. This Agreement may not be altered, amended,
modified, or otherwise changed nor may any of the terms hereof be waived,
except by written instrument executed by both Parties. The failure of a party to
seek redress for violation of or to insist on strict performance of any of the
covenants of this Agreement shall not be construed as a waiver or
relinquishment for the future of any covenant, term, condition or election but
the same shall continue and remain in full force and affect.
N. Severability
1.Should any part, term or provision of this Agreement be by the courts decided
to be invalid, illegal or in conflict with any law of this State, the validity of the
remaining portions or provisions shall not be affected thereby.
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0. Uncontrollable Forces
1.Neither TAMARAC nor SOUTHWEST RANCHES shall be considered to be in
default of this Agreement if delays in or failure of performance shall be due to
Uncontrollable Forces, the effect of which, by the exercise of reasonable
diligence, the non -performing party could not avoid. The term "Uncontrollable
Forces" shall mean any event which results in the prevention or delay of
performance by a party of its obligations under this Agreement and which is
beyond the reasonable control of the nonperforming party. It includes, but is
not limited to fire, flood, earthquakes, storms, lightning, epidemic, war, riot,
civil disturbance, sabotage, and governmental actions.
2.Neither party shall, however, be excused from performance if nonperformance
is due to forces, which are preventable, removable, or remediable, and which
the nonperforming party could have, with the exercise of reasonable diligence,
prevented, removed, or remedied with reasonable dispatch. The nonperforming
party shall, within a reasonable time of being prevented or delayed from
performance by an uncontrollable force, give written notice to the other party
describing the circumstances and uncontrollable forces preventing continued
performance of the obligations of this Agreement.
P. Assignment
1.TAMARAC shall not assign or transfer its rights, title or interests in the
Agreement without SOUTHWEST RANCHES' prior written approval.
Q. Signatory Authority
1.TAMARAC shall supply SOUTHWEST RANCHES with copies of requisite
documentation evidencing that the signatory for TAMARAC has the authority to
enter into this Agreement.
2.SOUTHWEST RANCHES shall supply TAMARAC with copies of requisite
documentation evidencing that the signatory for SOUTHWEST RANCHES has the
authority to enter into this Agreement.
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IN WITNESS WHEREOF, CITY OF TAMARAC and TOWN OF SOUTHWEST RANCHES, have executed this
Agreement the day and year first above written.
ATTEST:
Patricia Teufel, CM \���� �AMAR
Interim City Clerk
Date CA ..fig 1gg3 : CC Z
fO. S �e
Approved as to form and legal sAcWrF,
amue S. Goren, City Attorney
b'o I 1 -5
Date
A EST: MCi�:v
Eri onzaie, CTown Clerk
Da
(CORPORATE SEAL)
Approved as to form and Itga ciency
Keith Poliakoff, own orney
Date
CITY OF TAMARAC
(��44K �14/a"M (ri)
Signature
az aoc
Date
ESK RANCHES
Jeff N Istfi, Mayor
S I trykl�
Date
Andrew D. Berns
Town Administrator
5-1(jo
Date
APPENDIX A
Information Technology
Initial Project Startup Services
I. Consulting Services
A. Network Design and Engineering
1.The network core will consist of one (1) managed Cisco 3560X switch with 48
10/100/1000 PoE ports, covered by three (3) years of Cisco SMARTnet for
7x24x4 hardware / software technical support and assistance, and will run
Enhanced Interior Gateway Routing Protocol (EIGRP) to route between vlans.
2.A Cisco ASA 5505 Firewall will be placed at the network edge to secure the
network from outside access. The firewall is covered by a three (3) year Cisco
SMARTnet contract for 24x7x4 maintenance and support.
3.A Cisco 2911 Integrated Services Router (ISR) with voice bundle will be used to
run and support Cisco Unified Communications Manager Express for the
telephone system (with licensing for up to fifty (50) phones) and Cisco Unity
Express for the voicemail system (with licensing for up to fifty (50) mailboxes).
The Cisco 2911 ISR will include a Ti voice card for to accept a PRI, a FXO card for
Survivable Remote Site Telephone (SRST) and a FXS card for fax services. The
Cisco 2911 ISR will be covered by three (3) years of Cisco SMARTnet for 7x24x4
hardware / software technical support and assistance.
4.A Dell PowerEdge R420 server will be used to create virtual servers. The server
is covered by five (5) years of Dell ProSupport for 7x24 hardware / software
technical support and assistance, a Dell Mission Critical Package, which includes
4-hour 7x24 on -site service with emergency dispatch, and a Dell hardware
warranty.
S.VMware ESXi 5 Standard software will be utilized to create virtual servers. The
virtual environment will host the necessary servers to run core network services
including Active Directory, DNS, DHCP, Exchange, SQL, etc.... One (1) processor
license for VMware v5phere 5 Standard will be purchased including Production
Support for 3 Years. The VMware vSphere license is a one-time, non -recurring
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purchase. The initial purchase also includes the first three (3) years of
maintenance and support.
6.All virtual servers will run Microsoft Windows 2012 Server Standard. Two (2)
processor licenses for Microsoft Windows Server DataCenter including Software
Assurance (SA) will be purchased for the Dell PowerEdge server. The Microsoft
Windows Server DataCenter License is a one-time, non -recurring purchase;
however, Software Assurance (SA) is renewed every three (3) years. The initial
purchase includes the first one (1) year of SA. The Microsoft Windows Server
DataCenter Licensing Software Assurance (SA) is renewed every three (3) years,
with the renewal of TAMARAC's Microsoft Enterprise Agreement.
7.To ensure redundancy, two domain controllers (virtual servers) are needed to
replicate all Active Directory -based data.
8.Backups will be configured using vSphere Data Protection (VDP), included with
the VMware virtualization software, to backup locally as well as remotely to
TAMARAC.
9.An Uninterruptable Power Supply (UPS) will be used to best protect the network
infrastructure against surges and temporary power outages. One (1) APC Smart -
UPS RT 1500VA Tower Online UPS will be used, along with an APC UPS Network
Management Card to allow for remote monitoring. The expected lifetime of a
UPS battery is three (3) years, at such time when it will need to be replaced as
part of routine maintenance.
10. Workstations will be setup with Microsoft Windows 7 Enterprise and
Microsoft Office 2010 Professional, and joined to the Active Directory domain.
Based on the total quantity of workstations, as provided by SOUTHWEST
RANCHES, twenty-five (25) Microsoft Windows 7 Upgrade Licenses and
Software Assurance (SA) will be purchased. The Microsoft Windows Upgrade
License is a one-time, non -recurring purchase; however, Software Assurance
(SA) is renewed every three (3) years. The initial purchase includes the first one
(1) year of SA. The Microsoft Windows Upgrade Licensing Software Assurance
(SA) is renewed every three (3) years, with the renewal of TAMARAC's Microsoft
Enterprise Agreement.
11. Email and file services will be migrated to Microsoft's Office 365 cloud
service (Subscription Plan E3). Microsoft Office 365 provides secure, anywhere
access to email and calendars, Office Web Apps, instant messaging,
conferencing, and file sharing. Based on the total quantity of
workstations/users, as provided by SOUTHWEST RANCHES, twenty-five (25)
Microsoft Office 365 (Plan E3) Subscription Licenses will be purchased. The
Microsoft Office 365 Subscription License is a one (1) year subscription, and is
renewed annually.
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12. The central IT Data Closet will be secured using a security keypad.
IL Professional Services
A. Hardware and Software Installation
1.TAMARAC will install and configure the following equipment:
a. One (1) Cisco Catalyst 3560X switch as the network core.
b. One (1) Cisco ASA 5505 Firewall at the edge of the network.
c. One (1) Cisco 2911 Integrated Services Router (ISR) to support run Cisco
Unified Communications Manager Express and Cisco Unity Express.
d. One (1) Dell PowerEdge R420 Server with rack shelf and monitor.
e. Eight (8) Dell OptiPlex 7010 desktop computers.
f. Six (6) Dell Latitude E6330 laptop computers.
g. One (1) APC Smart -UPS RT 1500VA Tower Online UPS with network
management card.
h. One (1) Schlage Electronic Keypad Lever.
i. Existing network patch cables / wires will be used to connect
SOUTHWEST RANCHES's workstations to the network switch.
j. Appropriate cable management and grounding will be used and
installed.
k. Additional Technical Specifications may be found in Appendix D.
2.TAMARAC will install and configure the following software:
a. Cisco Unified Communications Manager Express and Cisco Unity Express
will be installed and configured on the Cisco 2911 Integrated Services
Router (ISR).
b. VMware ESXi 5 Standard will be installed and configured on the Dell
PowerEdge R420 Server to host the virtual environment.
c. Eight (8) virtual servers will be created and will run Microsoft Window
2012 Standard. They are as follows:
1) Two (2) Domain Controllers to provide Active Directory services,
DNS services, DHCP services and group policy services.
2) One (1) Print Server to provide print management services.
3) Two (2) Active Directory Federation Services Servers to provide
users with Single Sign -On access to email and file services
hosted as part of Microsoft's Office 365 Plan.
4) One (1) Application Server to host the Microsoft Exchange
Active Directory Synchronization Tool.
5) One (1) Application Server to host Microsoft Exchange Server to
provide seamless management of the Office 365 service.
Page 16 of 47
TAMARAC
The CHy For Your, llte
6) One (1) Application Server to host Microsoft SQL Server to
provide database services for the records management system
and financial system.
d. Microsoft Office 365 will be configured for SOUTHWEST RANCHES, and
existing email will be migrated to the new service.
e. Up to twenty-five (25) workstations will be setup with Microsoft
Windows 7 Enterprise.
f. Microsoft Office 2010 will be installed on up to twenty-five (25)
workstations, and configured to access Microsoft's Office 365 hosted
services for email and file storage.
g. Additional Technical Specifications may be found in Appendix D.
B. Server and Network Management
1.TAMARAC will configure the appropriate VLAN functionality, routing service,
network services, and SNMP functionality for remote management and
monitoring, on the Cisco Catalyst core network switch. TAMARAC will manage
the switch, making necessary configuration updates as needed, and remotely
monitor the switch on an ongoing basis.
2.TAMARAC will configure the appropriate security -related functions, features,
access lists, network address translation (NAT), port address translation (PAT),
network routes and mappings on the Cisco ASA firewall, along with a VPN
connection between SOUTHWEST RANCHES and TAMARAC for ongoing, remote
network management and monitoring. In order to facilitate the VPN connection
between SOUTHWEST RANCHES and TAMARAC for remote management and
monitoring, SOUTHWEST RANCHES will be required to procure (at SOUTHWEST
RANCHES's expense) at minimum one (1) static IP address from their Internet
Service Provider (ISP). TAMARAC will assist SOUTHWEST RANCHES in procuring
the needed static IP address, and will configure the Internet router and firewall
appropriately once made available.
3.TAMARAC will configure the Dell PowerEdge server for remote monitoring.
4.TAMARAC will configure the UPS for remote management and monitoring.
S.TAMARAC will remotely manage and monitor the VMware virtual environment
to ensure that it remains healthy, actively troubleshooting any issues that may
occur and applying upgrades and patches as needed.
6.TAMARAC will remotely manage and monitor the servers present in the virtual
environment to ensure they remain healthy, actively troubleshooting any issues
that may occur and applying upgrades and patches as needed. TAMARAC will
Page 17 of 47
c
. 1.J-4. L'I}JI it lh b(Ii L
also perform any necessary additions, deletions, modifications or updates to
Active Directory as needed, including the creation of new user accounts, etc....
Page 18 of 47
APPENDIX B
Information Technology Support Services
Service Level Agreement (SLA)
The City of Tamarac Information Technology Department (IT) works with all City Departments,
citizens, businesses and customers in an effort to make effective use of technology, to provide
users with service and support and to ensure the availability and reliability of computer
systems. IT maintains a robust enterprise network and telephone system as well as the
underlying infrastructure consisting of a high speed fiber optic network, wireless
communications, and server -class computer systems that enable TAMARAC to provide high
quality services to our customers. Disaster recovery planning and provision for business
continuity are part of the IT Department's responsibilities along with on -going technology
training services.
TAMARAC is committed to utilizing technology to automate the delivery of services and
information, and to provide up to date information to the community, as stated in Goal #2 and
Goal #4 of TAMARAC's Strategic Plan. It is crucial that computer systems and software operate
reliably and without interruption to enable TAMARAC to consistently provide customers with
excellent service.
The IT Department strives to provide the appropriate technology tools to deliver the best
possible services to citizens. As the system replacement cycles get extended, the IT
Department endeavors to maintain its technology at optimal status to minimize service
interruptions and downtime.
Purpose
This Service Level Agreement (SLA) is between the City of Tamarac Information Technology
Department (IT), and the Town of Southwest Ranches. The purpose of this document is to
formalize the arrangement between the City of Tamarac IT Department and the Town of
Southwest Ranches, for the delivery of specific Information Technology Support Services, at
specific levels of support.
This document is controlled jointly by the City of Tamarac IT Department and the Town of
Southwest Ranches. Any modifications to this agreement require the review and approval of
each party. This document will remain in effect until replaced with an updated version. It will
Page 19 of 47
be reviewed annually.
Scope of Services
The City of Tamarac IT Department will support the day-to-day IT operations of the Town of
Southwest Ranches, along with ancillary applications and systems.
Service Portfolio
The following represents the service offerings provided by the City of Tamarac IT Department:
Computer, Equipment and Software Services
Employee Support Services
Telephony Services
Support Hours
IT support services are available on Monday thru Friday, from 8:00 AM to 5:00 PM EST,
excluding holidays.
If support is required outside of business hours as previously defined, additional charges may
apply, as defined in Appendix C. Cost of Services, Section II. Information Technology Support
Services, Sub -section C. After Hours Service.
Service Request Prioritization
Service request prioritization determines how the incident or service request will be handled by
IT support staff. Priority levels are determined based on the Impact and Urgency of each
service request, as shown in the table below.
Page 20 of 47
Urgency
Impact
(1) Urgent
(2) High
(3) Normal
(4) Low
(1) Affects Business
(1) Emergency
(2) High
(3) Medium
(4) Normal
(2) Affects Group
(2) High
(,") Medium
(3) Medium
(4) Normal
(3) Affects Department
(3) Medium
(3) Medium
(3) Medium
(4) Normal
(4) Affects User
(4) Normal
(4) Normal
(4) Normal
(5) Low
Impact represents the business impact of an incident or service request. For example, a
request may affect the business, a group, a department or a single user.
Urgency prescribes how quickly a resolution is needed. For example, the urgency may be
classified as Urgent, High, Normal or Low.
After the Impact and Urgency of the incident or service request are determined, the Priority will
be assigned as Emergency, High, Medium, Normal or Low, each with characteristics as defined
below:
Emergency Priority
Target Response Time: 1 Hour
Target Resolution Time: 4 Hours
The incident or service request will be resolved or responded to irrespective of
support hours.
If support is required outside of business hours as previously defined, additional
charges may apply, as defined in Appendix C. Cost of Services, Section II.
Information Technology Support Services, Sub -section C. After Hours Service
If an initial response is not provided to SOUTHWEST RANCHES within one (1)
hour, the incident or service request will be escalated, and TAMARAC's IT
Manager will be notified.
Page 21 of 47
High Priority
Target Response Time: 4 Hours
Target Resolution Time: 1 Day
If an initial response is not provided to SOUTHWEST RANCHES within two (2)
hours, the incident or service request will be escalated, and TAMARAC's IT
Manager will be notified.
Medium Priority
Target Response Time: 1 Day
Target Resolution Time: 2 Days
If an initial response is not provided to SOUTHWEST RANCHES within four (4)
hours, the incident or service request will be escalated, and TAMARAC's IT
Manager will be notified.
Normal Priority
Target Response Time: 2 Days
Target Resolution Time: 3 Days
If an initial response is not provided to SOUTHWEST RANCHES within one (1) day,
the incident or service request will be escalated, and TAMARAC's IT Manager will
be notified.
Low Priority
Target Response Time: 3 Days
Target Resolution Time: 5 Days
If an initial response is not provided to SOUTHWEST RANCHES within one (1) day,
the incident or service request will be escalated, and TAMARAC's IT Manager will
be notified.
Response Time describes the elapsed time from the moment an incident is first reported by, or
a service request first received from SOUTHWEST RANCHES, until the first moment that
Page 22 of 47
TAMARAC's IT Department responds / acknowledges such request by email, phone or other
means, and then begins the troubleshooting process.
Resolution Time describes the target maximum amount of time for resolution of the incident or
service request.
The prioritization levels previously defined are intended for standard, day-to-day issues or
requests. Projects may be assigned longer resolution times, dependent upon the request and
SOUTHWEST RANCHES requirements.
Performance Measurement
The City of Tamarac IT Department has identified the following performance measurements
which it consistently endeavors to meet or exceed:
2013
FY 2014
Actual
Forecast
Forecast
g-
Average time to completion of IT
17
25
20
< 30.00
SeftikeDesk requests (hrs)
Percentage of time systems available
100%
100%
100%
100%
during regular lrrorking hours
Customer satisfaction (IT Surreys)
97%
97%
97%
> 95.00%
Processes and Procedures
The City of Tamarac IT Service Desk may be contacted for assistance by phone, email or web.
Phone support is available by contacting the IT Service Desk at (954) 597-4900 .
Email support is available by emailing support@tamarac.org .
Web support is available at https://support.tamarac.org .
Any service request received outside of support hours will be processed the following business
Page 23 of 47
day.
Scheduled Maintenance
To ensure the smooth operation and continuing availability of all technology in use, the City of
Tamarac IT Department conducts periodic and routine maintenance, which may include the
application of hotfixes, software patches, hardware and software upgrades, server reboots,
etc.... Any such maintenance activities may occur each week on Sundays, between the hours of
8:00 PM and 11:00 PM EST. During such time, any affected systems may be temporarily
unavailable. Outside of routine maintenance, any other service related activities, which may
affect the availability of services or functions, will be scheduled in advance with SOUTHWEST
RANCHES's approval.
Page 24 of 47
APPENDIX C
Information Technology
Cost of Services
Startup Costs
A. The total, non -recurring, Initial Project Startup Cost is $79,238.70 .
B. Initial Project Startup Costs include the following:
1
Dell PowerEdge R420 Server'
1
$5,389.57
$5,389.57
2
Cisco Catalyst 3560X Switch21
1
$8,315.22
$8,315.22
Cisco 2911 Integrated Services Router with Voice
3
Bundlezt
1
$9,775.00
$9,775.00
4
Cisco ASA 5505 Firewa112
1
$1,268.22
$1,268.22
5
Dell OptiPlex 7010 Desktop Computer
8
$847.84
$6,782.70
6
Dell Latitude E6330 Laptop Computer
6
$1,439.40
$8,636.39
7
Cisco Unified IP Phone 7962G4t
18
$389.71
$7,014.82
8
Cisco Unified IP Phone 7942G4t
13
$318.41
$4,139.36
9
Cisco Unified IP Phone Expansion Module 79154t
2
$336.24
$672.47
10
APC Smart -UPS RT 1500VA Tower Online UPS
1
$1,033.24
$1,033.24
11
APC UPS Network Management Card
1
$262.20
$262.20
12
Schlage Electronic Keypad Lever
1
$148.35
$148.35
13
Computer Monitor for Server
1
$128.80
$128.80
14
Rack Shelf for Server
1
$172.50
$172.50
15
Cable Management
1
$230.00
$230.00
16
Network Wiring
1
$230.00
$230.00
17
Grounding
1
$57.50
$57.50
1 The item listed includes five (5) years of manufacturer 24x7x4 hardware warranty/support.
2 The item listed includes three (3) years of manufacturer 24x7x4 hardware warranty/support.
Page 25 of 47
3 The item listed includes four (4) years of manufacturer 247 hardware warranty/support with
Next Business Day (NBD) onsite service after initial remote diagnosis.
° The item listed includes three (3) years of manufacturer 8x5xNBD hardware warranty/support.
t
The item(s) listed are equipment or parts thereof the telephone system to be installed, and/or
provide services necessary to support its operation.
VMware vSphere 5 Standard License for 1
1 processor+ Production Support for 3 Years' 1 $1,882.55 $1,882.55
' The VMware vSphere license is a one-time, non -recurring purchase. The initial purchase also
includes the first three (3) years of maintenance and support.
.. ., .x"
:.'€k
t .011
Network / Server Engineering, Setup and
1 Configuration'
80
$100.00
$7,999.95
Telephone System Engineering, Setup and
2 Configuration't
40
$150.00
$6,000.00
3 User Workstation Setup and Configuration
40
$55.00
$2,199.86
4 Microsoft Office 365 Setup and Configuration
80
$86.25
$6,900.00
Total Services Related, Non-Recurrin8 Costs " $ 3,099.81
' Services include physical server installation, VMware ESXi installation and configuration, Microsoft
Windows Server setup and configuration, Microsoft Active Directory installation and
configuration, group policy setup, DNS setup, DHCP setup, print server setup, Microsoft Active
Directory Federation Services setup, Microsoft Exchange Active Directory Synchronization Tool
setup, network switch installation and configuration, firewall installation and configuration, UPS
installation and configuration, network wiring and grounding.
Z Services include installation and upgrade of user workstations to Microsoft Windows 7, along with
network/domain configuration.
3 Services provided by third party consultant include the setup and configuration of Microsoft's
cloud -based Office 365 solution for email, file sharing, calendaring, etc....
t
The item(s) listed are equipment or parts thereof the telephone system to be installed, and/or
provide services necessary to support its operation.
Page 26 of 47
II. Information Technology Support Services
A. Support Services
1.The monthly, recurring cost for Information Technology Support Services is
$1,500.00, during the first two (2) years of the Agreement.
2.For each successive year, the amount shall be increased 3%.
B. Trip Charge
1.For onsite visits, as requested by SOUTHWEST RANCHES, a Trip Charge of
$100.00, will be charged.
C. After Hours Service
1.For services performed outside of Support Hours, as defined in Appendix B.
Service Level Agreement (SLA), and as requested by SOUTHWEST RANCHES, a
fee of $150.00 per hour will be charged.
III. Hardware Maintenance and Support Contracts
A. The initial hardware purchases, as defined in Appendix C. Cost of Services, Section I.
Startup Costs, may include an initial covered period / contract for hardware
maintenance and support. Based on the aforementioned contracts and covered
periods, the following charges will apply during specific years of the Initial Term, as
defined below:
Year 3 Total $3,489.86
Cisco Catalyst 3560X SMARTnet Renewal*t $1,011.22
Cisco 2911 ISR SMARTnet Renewal*t $1,150.00
Cisco ASA 5505 Firewall SMARTnet Renewal* $115.00
Cisco IP Phone 7962G SMARTnet Renewal*t $661.99
Cisco IP Phone 7942G SMARTnet Renewal*t $478.10
Cisco IP Phone Expansion Module 7915 SMARTnet $73.55
Renewal*t
Year 4 Total $287.50
APC Smart -UPS Battery Replacement* $287.50
Year 5 Total $575.00
Dell PowerEdge R420 Server Warranty Renewal* $575.00
Page 27 of 47
* The costs shown above are estimated. The actual costs will be determined at the time
of hardware maintenance and support contract renewal, or as incurred.
t The item(s) listed are equipment or parts thereof the telephone system to be
installed, and/or provide services necessary to support its operation.
IV. Software Licensing, Subscriptions and Maintenance and Support Contracts
A. The initial software purchases, as defined in Appendix C. Cost of Services, Section I.
Startup Costs, include an initial covered period / contract for software maintenance and
support. Based on the aforementioned contracts and covered periods, the following
charges will apply during specific years of the Initial Term, as defined below:
Year 1 Total $11,621.69
Microsoft Office 365 (Plan E3) Subscription Licenses $6,679.20
Microsoft Windows Server DataCenter 2Proc Licensing $2,229.97
Software Assurance (SA)*
Microsoft Windows Upgrade Licensing
$1,581.25
Software Assurance (SA)*
Microsoft Exchange Server Standard Licensing
$328.05
Software Assurance (SA)*
Microsoft SQL Server Standard Licensing
$415.96
Software Assurance (SA)*
Microsoft SQL Client Access Licensing
$387.27
Software Assurance (SA)*
Year 2 Total
$11,621.69
Microsoft Office 365 (Plan E3) Subscription Licenses
$6,679.20
Microsoft Windows Server DataCenter 2Proc Licensing
$2,229.97
Software Assurance (SA)*
Microsoft Windows Upgrade Licensing
$1,581.25
Software Assurance (SA)*
Microsoft Exchange Server Standard Licensing
$328.05
Software Assurance (SA)*
Microsoft SQL Server Standard Licensing
$415.96
Software Assurance (SA)*
Microsoft SQL Client Access Licensing
$387.27
Software Assurance (SA)*
Year 3 Total
$12,545.14
Microsoft Office 365 (Plan E3) Subscription Licenses
$6,679.20
Microsoft Windows Server DataCenter 2Proc Licensing
$2,229.97
Software Assurance (SA)*
Microsoft Windows Upgrade Licensing $1,581.25
Software Assurance (SA)*
Microsoft Exchange Server Standard Licensing $328.05
Software Assurance (SA)*
Page 28 of 47
Microsoft SQL Server Standard Licensing $415.96
Software Assurance (SA)*
Microsoft SQL Client Access Licensing $387.27
Software Assurance (SA)*
VMware Production Support (1 Processor) Renewal* $923.45
Year 4 Total $9,075.56
Microsoft Office 365 (Plan E3) Subscription Licenses $6,679.20
Microsoft Windows Server DataCenter 2Proc Licensing $955.65
Software Assurance (SA)*
Microsoft Windows Upgrade Licensing
$955.94
Software Assurance (SA)*
Microsoft Exchange Server Standard Licensing
$140.58
Software Assurance (SA)*
Microsoft SQL Server Standard Licensing
$178.23
Software Assurance (SA)*
Microsoft SQL Client Access Licensing
$165.97
Software Assurance (SA)*
Year 5 Total $9,075.56
Microsoft Office 365 (Plan E3) Subscription Licenses $6,679.20
Microsoft Windows Server DataCenter 2Proc Licensing $955.65
Software Assurance (SA)*
Microsoft Windows Upgrade Licensing
$955.94
Software Assurance (SA)*
Microsoft Exchange Server Standard Licensing
$140.58
Software Assurance (SA)*
Microsoft SQL Server Standard Licensing
$178.23
Software Assurance (SA)*
Microsoft SQL Client Access Licensing
$165.97
Software Assurance (SA)*
The costs shown above are estimated. The actual costs will be determined at the time
of software maintenance and support contract renewal, or as incurred.
Page 29 of 47
i
APPENDIX D
Information Technology
Technical Specifications
I. Hardware
A. Cisco Catalyst 3560X switch
Core Layer 3 Switch
1
WS-C3560X-48PF-S
Cisco Catalyst 3560X 48 Port Full PoE IP Base 1
Cisco SMARTnet 24X7X4 Cat 3560X 48 Port Full PoE IP Base - 3
2
CON-SNTP-3560X4FS
YEARS 1
3
CAB-3KX-AC
Cisco AC Power Cord for Catalyst 3K-X (North America) 1
4
S356XVK9T-12255
Cisco CAT 3560X IOS Universal with Web Based Dev Mgr 1
5
C3KX-PWR-1100
Cisco Catalyst 3K-X 1100W AC Power Supply 1
B. Cisco ASA 5505 Firewall
# Item Descrip
tion Qty
Firewall
1 ASA5505-UL-BUN-K9 Cisco ASA 5505 Appliance with SW, UL Users, 8 ports, 3DES/AES 1
2 CON-SNTP-AS5SBK9 Cisco SMARTnet 24X7X4 ASA5505-UL-BUN-K9 - 3 YEARS 1
Page 30 of 47
C. Cisco 2911 Integrated Services Router (ISR)
I A Item F �4t pn Qty
Integrated Services Router
Cisco 2911 UC Bundle w/PVDM3-16 FL-CME-SRST-25 UC License
1
C2911-CME-SRST/K9
PAK
1
CON-SNTP-
Cisco SMARTnet 24X7X4 2911 Voice Bundle w/ UC License PAK - 3
2
2911CMST
YEARS
1
3
S29UK9-15204M
Cisco 2901-2921 IOS UNIVERSAL
1
4
VWIC3-IMFT-T1/E1
Cisco 1-Port 3rd Gen Multiflex Trunk Voice/WAN Int. Card - T1/E1
1
5
VIC2-2FXO
Cisco Two -port Voice Interface Card - FXO (Universal)
1
6
VIC3-2FXS/DID
Cisco Two -Port Voice Interface Card- FXS and DID
1
7
ISM-SRE-300-K9
Cisco Internal Services Module (ISM) with Services Ready Engine
1
Cisco SW APP SUPP + UPGR Internal Services Module (ISM) with
8
CON-SAU-ISRE300
SRE - 3 YEARS
1
9
SCUE-ISM-8.6-K9
Cisco Unity Express Release 8.6
1
10
CUE-LANG-ENU
Cisco Unity Express - North American English
1
11
FL-CUE-MBX-5
Cisco Unity Express License - 5 Mailbox - CUCM and CUCME
10
12
FL-CUE-PORT-2
Cisco Unity Express License - 2 Port
2
13
FL-CUE-NR-PORT-2
Cisco Unity Express License - Non Re-hostable - 2 Port
1
14
PVDM3-16U64
Cisco PVDM3 16-channel to 64-channel factory upgrade
1
15
FL-CME
Cisco Communications Manager Express License
1
16
FL-CME-SRST-25
Cisco Communication Manager Express or SRST - 25 seat license
1
MEM-2900-
Cisco 512MB to 1.5GB DRAM Upgrade (1GB+512MB) for Cisco
17
512U1.5GB
2901-2921
1
18
PWR-2911-AC
Cisco 2911 AC Power Supply
1
19
CAB -AC
Cisco AC Power Cord (North America) C13 NEMA 5-15P 2.1m
1
Cisco Communication Manager Express or SRST - 25 seat license
20
FL-CME-SRST-25
(included with bundle)
1
21
PI-MSE-PRMO-INSRT
Cisco Insert Packout - PI-MSE
1
22
SL-29-IPB-K9
Cisco IP Base License for Cisco 2901-2951
1
23
SL-29-UC-K9
Cisco Unified Communication License for Cisco 2901-2951
1
24
ISR-CCP-EXP
Cisco Config Pro Express on Router Flash
1
25
MEM-CF-256MB
Cisco 256MB Compact Flash for Cisco 1900 2900 3900 ISR
1
Page 31 of 47
D. Telephones
Qty
Telephones
33
CP-7962G-CCME
Cisco UC Phone 7962 with 1 CCME RTU License
18
34
CON-SNT-CP7962
Cisco SMARTnet 8X5XNBD Cisco Unified IP Phone 7962 - 3 YEARS
18
35
CP-7942G-CCME
Cisco UC Phone 7942 with 1 CCME RTU License
13
36
CON-SNT-CP7942
Cisco SMARTnet 8X5XNBD Cisco Unified IP Phone 7942 - 3 YEARS
13
37
CP-7915=
Cisco 7915 UC Phone Grayscale Expansion Module
2
Cisco SMARTnet 8X5XNBD 7915 IP Phone Grayscale Expansion
38
CON-SNT-CP7915
Module - 3 YEARS
2
CP-
39
SINGLFOOTSTAND=
Cisco Footstand kit for single 7914 7915 or 7916
2
40
CP-PWR-CUBE-3=
Cisco IP Phone power transformer for the 7900 phone series
2
41
CP-PWR-CORD-NA=
Cisco 7900 Series Transformer Power Cord North America
2
Page 32 of 47
E. Dell PowerEdge R420 Server
Dell PowerEdge R420 Server
1
PowerEdge R420 (225-2987) 1
Mission Critical Package: 4-Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year
2
Extended (938-5544) 1
3
ProSupport: 7x24 HW / SW Tech Support and Assistance, 5 Year (938-5584) 1
4
Dell Hardware Limited Warranty Plus On Site Service Initial Year (939-8097) 1
5
Dell Hardware Limited Warranty Plus On Site Service Extended Year (939-8107) 1
6
MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (939-8197) 1
Dell ProSupport. For tech support, visit http://support.dell.com/ProSupport or call 1-800-945-
7
3355 (989-3439) 1
Mission Critical Package: 4-Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year
8
(996-2161) 1
9
On -Site Installation Declined (900-9997) 1
10
Proactive Maintenance Service Declined (926-2979) 1
11
Deployment Consulting 1 Yr 1 Case Remote Consulting Service (996-3179) 1
12
Shipping Material,PowerEdge R420 (331-7127) 1
13
PCIE Riser for Chassis with 1 Proc (331-7124) 1
14
Intel Ethernet 1350 DP 1Gb Server Adapter (430-4443) 1
15
On -Board Broadcom 5720 Dual Port 1GBE (430-4715) 1
16
iDRAC Port Card (421-5340) 1
17
iDRAC7 Enterprise (421-6085) 1
18
3.5" Chassis with up to 4 Cabled Hard Drives and Embedded SATA (318-2080) 1
19
SAS Cable for 3.5" in Cabled Chassis (331-6957) 1
20
Bezel-4/8 Drive Chassis (318-1431) 1
21
RAID 1 for H310 (2 HDDs) with Cabled Chassis (331-7176) 1
22
PERC H310 Integrated RAID Controller (342-3528) 1
23
Heat Sink,PowerEdge (317-9826) 1
24
Intel Xeon E5-2430 2.20GHz, 15M Cache, 7.2GT/s QPI, Turbo, 6C, 95W (319-0021) 1
25
No Additional Processor (331-4611) 1
26
8GB RDIMM, 1333 MT/s, Low Volt, Dual Rank, x4 Data Width (317-9644) 2
27
1333 MHz RDIMMs (331-4422) 1
28
Performance Optimized (331-4428) 1
29
4TB 7.2K RPM Near -Line SAS 6Gbps 3.5in Cabled Hard Drive (342-5297) 2
30
Electronic System Documentation and OpenManage DVD Kit for R420 (331-7129) 1
31
DVD+/-RW, SATA, INTERNAL (313-9091) 1
32
No Rack Rails or Cable Management Arm (330-3522) 1
Page 33 of 47
33 Dual Hot Plug Power Supplies 350W (331-7022)
34 Power Distribution Board for Hot Plug Power Supplies (331-7027)
35 Power Cord, NEMA 5-15P to C13, 15 amp, wall plug, 10 feet / 3 meter (310-8509)
36 No Operating System (420-6320)
37 No Media Required (421-5736)
Page 34 of 47
F. Dell OptiPlex 7010 Desktop Computer
Dell OptiPlex 7010 Desktop Computer
1
Base Unit:
OptiPlex 7010 Ultra Small Form Factor EPA Base (225-2816) 8
3rd Gen Intel Core i3-3220 Processor (Dual Core, 3.30GHz,
2
Processor:
3MB, w/ HD2500 Graphics), Dell OptiPlex 7010 (319-0466) 8
3
Memory:
4GB, NON-ECC, 1600MHZ DDR3,IDIMM,OPTI (319-0218) 8
4
Keyboard:
Dell USB KB,ENG,OPTI (331-8142) 8
5
Monitor:
No Monitor Selected, Dell OptiPlex (320-3704) 8
6
Video Card:
Intel Integrated Graphics w/DP/DVI, OPTI (320-3778) 8
500GB 2.5 3.OGb/s SATA with 16MB DataBurst Cache, OptiPlex
7
Hard Drive:
9010 USFF (342-4135) 8
Windows 7 Home Premium,No Media, 32-bit, Optiplex, English
8
Operating System:
(421-5395) 8
Windows 7 Label, OptiPlex, Fixed Precision, Vostro Desktop
9
Operating System:
(330-6228) 8
Dell Client System Update (Updates latest Dell Recommended
10
Operating System:
BIOS, Drivers, Firmware and Apps),OptiPlex (421-5334) 8
Software, DDPA (Dell Data Protection Access), version 2.3,
11
Operating System:
OptiPlex x010 (421-8276) 8
Dell MS111 USB Optical Mouse,OptiPlex and Fixed Precision
12
Mouse:
(330-9458) 8
13
TBU:
Intel Standard Manageability, Dell OptiPlex 7010 (331-6245) 8
CD-ROM or DVD-ROM
14
Drive:
8X Slim Line DVD-ROM, Dell OptiPlex (318-0619) 8
CD-ROM or DVD-ROM
15
Drive:
Thank you for Choosing Dell (318-2231) 8
Heat Sink, Mainstream, Dell OptiPlex Ultra Small Form Factor
16
Sound Card:
(331-1182) 8
Dell AX510PA black Stereo Speaker Bar Flat Panel DisplayDell
17
Speakers:
Optiplex/Precision (313-6742) 8
OptiPlex 7010 Ultra Small Form Factor Up to 90 Percent
18
Cable:
Efficient Power Supply (331-6369) 8
Regulatory label, Mexico, for OptiPlex 7010 Ultra Small Form
19
Cable:
Factor (331-6371) 8
Enable Low Power Mode for EUP Compliance,Dell OptiPlex
20
Cable:
(330-7422) 8
21
Documentation Diskette:
Documentation, English and French,Dell OptiPlex (331-2030) 8
22
Documentation Diskette:
Power Cord,125V,2M,C13,Dell OptiPlex (330-1711) 8
23
Bundled Software:
No Productivity Software,Dell OptiPlex,Precision and Latitude 8
Page 35 of 47
(421-3872)
24 Factory Installed Software:
No ESTAR Settings, OptiPlex (331-8325)
No Resource DVD for Dell Optiplex, Latitude, Precision (313-
25 Feature
3673)
Dell Limited Hardware Warranty Plus Service Extended Year(s)
26 Service:
(995-4303)
Dell Limited Hardware Warranty Plus Service Initial Year (995-
27 Service:
4093)
ProSupport: Next Business Day Onsite Service After Remote
28 Service:
Diagnosis 3 Year Extended (995-2473)
ProSupport: Next Business Day Onsite Service After Remote
29 Service:
Diagnosis Initial Year (995-0923)
Thank you choosing Dell ProSupport. For tech support, visit
30 Service:
http://support.dell.com/ProSupport or call 1-866-5 (989-3449)
ProSupport : 7x24 Technical Support , 3 Year Extended (995-
31 Service:
2633)
32 Service:
ProSupport : 7x24 Technical Support , Initial (995-1553)
Chassis Intrussion Switch,Dell OptiPlex Ultra Small Form Factor
33 Misc:
and Desktop (317-2828)
1 W ready mode - exceeds FEMP 3W recommendation. Mode
34 Misc:
can be disabled in BIOS. OptiPlex (310-1959)
35 Misc:
No Quick Reference Guide,Dell OptiPlex (310-9444)
Shipping Material for System,Ultra Small Form Factor,Dell
36 Misc:
OptiPlex x010 (331-1271)
Page 36 of 47
8
8
8
8
8
8
8
8
8
8
8
8
8
G. Dell Latitude E6330 Laptop Computer
61e#pt�Qr# Qty
Dell Latitude E6330 Laptop Computer
1
Dell Latitude E6330 (225-2821) 6
3rd gen Intel Core i5-3320M Processor (2.6GHz, 3M cache, Upgradable to Intel vPro
2
technology), Dell Latitude E6330 (318-1956) 6
3
4.OGB, DDR3-1333MHz SDRAM, 2 DIMMS, Dell Latitude (317-6239) 6
4
Internal English Dual Point Keyboard, Latitude E (332-0035) 6
5
Documentation (English), Dell Latitude and Precision Workstations (332-0472) 6
6
Tech Setup Guide, English, Dell Latitude E6230,E6330 (331-6665) 6
7
Intel HD Graphics 4000, Dell Latitude E6230/E6330/E6430S (320-3775) 6
8
320GB 5400rpm Hard Drive 7mm, Dell Latitude E6X30 (342-4941) 6
No Dell ControlVault, No Fingerprint Reader, No Smartcard Reader and No Contactless
9
Smartcard Reader (342-4416) 6
10
13.3 in HD(1366x768) Anti -Glare LED, Dell Latitude E6330 (320-3711) 6
11
Windows 7 Home Premium, 32-bit, with Media, Latitude, English (421-8024) 6
12
Windows 7 Label, Latitude, Vostro and Mobile Precision Notebooks (330-6322) 6
13
Software, DDPA (Dell Data Protection Access), version 2.3, Dell Latitude EXX30 (421-8718) 6
14
US - 3 foot Flat Power Cord, Dell Latitude (330-4016) 6
15
90W 3-Pin, AC Adapter, Dell Latitude EXX30 (331-5829) 6
16
8X DVD+/-RW, Dell Latitude E4 (318-1732) 6
17
8X DVD+/-RW Bezel, Dell Latitude E63XO/E64XO/E65XO/ATG (318-0466) 6
18
Thank you for Choosing Dell (318-2231) 6
19
Dell Webcam Central Software Dell Latitude/Mobile Precision (421-1201) 6
Light Sensitive Webcam and Noise Cancelling Digital Array Mic, Dell Latitude E6330 (320-
20
3190) 6
Dell Wireless 1504 802.11g/n Single Band Wi-Fi Half Mini -card, Dell Latitude E4/Mobile
21
Precision (430-4639) 6
22
No Intel vPro Technology Advanced Management Features, Dell Latitude E6330 (331-6508) 6
6-Cell (65WH) Primary Lithium Ion Battery, (3.OAh) ExpressCharge Capable for Latitude E4
23
(312-1627) 6
24
E-Port, 130W Simple Port Replicator, USB3.0 for Latitude E-Family (331-6313) 6
25
Energy Star Enabled/E-PEAT, Latitude E6X30 (331-6213) 6
26
No Productivity Software,Dell OptiPlex,Precision and Latitude (421-3872) 6
Basic Hardware Service: Next Business Day Onsite Service After Remote Diagnosis 3 Year
27
Extended (994-3234) 6
Basic Hardware Service: Next Business Day Onsite Service After Remote Diagnosis Initial Year
28
(994-3194) 6
Page 37 of 47
29 Dell Limited Hardware Warranty Plus Service Extended Year(s) (994-2554)
30 Dell Limited Hardware Warranty Plus Service Initial Year (994-2544)
31 Dell ProSupport Service Offering Declined (991-2878)
32 Accidental Damage Service (988-7689)
33 CompleteCare Accidental Damage Protection, 4 Year (993-9631)
34 Intel Core i5 Processor (331-1633)
Page 38 of 47
H. APC Smart -UPS RT 1500VA Tower Online UPS
Manufacturer
Manufacturer Part Number
Manufacturer Website Address
Brand Name
Product Line
Product Series
Product Model
Product Name
Product Type
General Information
American Power Conversion Corp
SURTA1500XL
www.apc.com
APC
Smart -UPS
RT
SURTA1500XL
SMART -UPS RT 1500VA (120V) UPS
Dual Conversion Online UPS
Technical Information
Plug/Connector Type NEMA 5-15P
Receptacles 6 x NEMA 5-15R - Battery/Surge-protected
Power Description
Load Capacity
1.50 kVA/1.05 kW
Input Voltage
110 V AC
Input Voltage Range
90 V AC to 150 V AC Mains Operation
Input Voltage Range
120 V AC Nominal
Output Voltage
120 V AC Nominal
Frequency
50 to 60 Hz Input
Waveform Type
Sine Wave
Page 39 of 47
Surge Energy Rating 540 J
Management
Network Management
Optional
Overload Protection
Overload Protection Mains Oper
Alarm
On Battery
Alarm
Overload
Alarm
Low Battery
Bypass Switch
Automatic
Emergency Power OFF
Yes
Battery Management
Intelligent Battery Management
Controls/Indicators
Mtatus Ind
Mtatus Indicatorsrs
Mtatus Indicatorsrs Ma
Status Indicators
Mtatus Indi
Mtatus Indicat
I7tatus Indicatorsrs
Otatus Indic
Interfaces/Ports
Interfaces/Ports 1 x DB-9 RS-232 Serial
Interfaces/Ports 1 x USB
Modular Slots 1 x SmartSlot
Battery Information
Batteries Spill -proof, Maintenance -free Sealed Lead Acid User Replaceable Hot-
swappable
Backup/Run Time 0.14 Hour 1.05 kW Full Load
Page 40 of 47
Backup/Run Time 0.37 Hour 525 W Half Load
Additional Battery Connections 1
Environmental Conditions
Temperature
32°F (0°C) to 1041 (40°C) Operating
Temperature
-4°F (-20°C) to 122°F (50°C) Storage
Humidity
0 to 95% Relative Humidity Storage
Humidity
0 to 95% Relative Humidity Operating
Altitude
0 ft to 50000 ft Storage
Altitude
0 ft to 10000 ft Operating
Thermal Dissipation
393 BTU/h
Physical Characteristics
Color
Black
Height
3.0"
Width
17.0"
Depth
22.0"
Power Cord/Cable
6 ft
Form Factor
Tower
Weight (Approximate)
61.00 lb
Miscellaneous
[dackage Contentsate)ticsng
Dackage Contentsate)
Dackage Contentsate)
Package Contents
Dackage Contentsate)ti
package Contents
Dackage Conte
Page 41 of 47
Mackage Conten
Mdditional Informationcsng Operating Lead Acid User Replaceable Hot-
swappableis Initial Year (99
Odditional Informationcsng Operating Lead Acid Us
Additional Information
Mdditional Information
[Mdditional Informationcs
Mdditional Information
Mertific
[flertifi
Certifications & Standards
Dertifications & Standa
Mertificat
Warranty
Limited Warranty 2 Year
Parts Warranty/Labor 2 Year
Page 42 of 47
I. APC UPS Network Management Card
Manufacturer
Manufacturer Part Number
Manufacturer Website Address
Brand Name
Product Name
Product Type
Proprietary Slot Type
Ports
General Information
American Power Conversion Corp
AP9630
www.apc.com
APC
UPS Network Management Card
UPS Management Adapter
Technical Information
SmartSlot
1 x RJ-45 Network
Scheduling:
Customize shut down and reboot of connected equipment and UPSs.
Data logging:
Identify problematic trends before they escalate or export the data log for
analysis.
Event logging:
Management
Pinpoint the timing and sequence of events leading up to an incident with
the event log.
Run command file:
Run command file on shutdown sequence as well as start-up sequence.
Remote UPS management:
Enable management of your UPS by connecting it directly to the network.
Page 43 of 47
Browser Accessible:
View the user interface with a browser. Provides quick access from
anywhere on a secure network.
Enterprise management system compatible:
Manage your APC devices from a single system by forwarding SNMP traps
(events) to your preferred enterprise management system.
Reboot equipment remotely:
Saves dispatching technicians to remote locations.
Operating System Shutdown:
Prevents possible data corruption by performing graceful, unattended
operating system shutdown in the event of an extended power outage.
Protocols
HTTP
Protocols
Telnet
Protocols
SNMP
Protocols
SSH
Protocols
SSL
Password Security:
Security Features
User -selectable password protection prevents unauthorized access.
Three-tier user access:
Control user access on three levels including read only, device and
administrator.
Radius support:
Use an existing radius server to securely authenticate, authorize, and
account for your APC device.
PowerChute Network Shutdown:
Reliable network -based shutdown of multiple servers.
Page 44 of 47
Physical Characteristics
Height
1.5"
Width
4.8"
Depth
4.5"
Weight (Approximate)
2.82 oz
Miscellaneous
Integrates with InfraStruXure Central:
An IT -ready, scalable monitoring system that collects, organizes, and
distributes critical alerts, surveillance video and key information, providing a
unified view of complex physical infrastructure environments from
anywhere on the network.
Additional Information Flash upgradeable firmware:
Install maintenance releases of firmware remotely using FTP.
Notification:
Be notified of problems to ensure crucial situations are dealt with in a timely
manner.
Mompatibilityf p UPS
Compatibility
[flompatibilityf p
Dompatibilityf
compatibility Units
Green Compliant
Yes
Green Compliance
RoHS
Certificate/Authority
Page 45 of 47
II. Software
A. Cisco Unified Communications Manager Express (CUCME)
Software data sheets can be found at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod literature.html
r
One (1) Cisco Communications Manager Express license
Fifty (50) seat licensing for CUCME and SRST
Full part list including licensing shown in Appendix D., Section I. Hardware, Sub -Section
C. Cisco 2911 Integrated Services Router (ISR).
B. Cisco Unity Express (CUE)
Software data sheets can be found at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod literature.html
One (1) Cisco Unity Express license
Fifty (50) mail box licenses for CUE
Six (6) port licenses for CUE
Full part list including licensing shown in Appendix D., Section I. Hardware, Sub -Section
C. Cisco 2911 Integrated Services Router (ISR).
C. VMware ESXi 5 Standard
Product information can be found at the following location:
http://www.vmware.com/products/vsphere/esxi-and-esx/overview.htmi
Vmware ESM 5 Standard
1 VS5-STD-C
2 VS5-STD-3P-SSS-C
VMware vsphere 5 Standard 1 Proc 32GB-VRAM
VMware Production Support/Subscription vsphere 5 Standard 1 Proc
3 Year
Page 46 of 47
1
1
D. Microsoft Office 365
Product information can be found at the following location:
http://office.microsoft.com/en-us/
# Item Description 4tY
Microsoft Office 365
Microsoft Office 365 (Plan E3) - Subscription license ( 12 months) - 1
1 LIT6-00005 user - EA Subscription - Win, Mac - All Languages 25
Page 47 of 47